Industries
Boston Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN BOSTON, MA
Trusted, Professional & Experienced
Boston is a city of many things. While known for its rich historical history, it is also progressive in many fields. AnswerNet has well established itself as a premier provider of medical answering services. With the precise skill to access and facilitate all types of questions and concerns on a multitude of subjects for all calls from your patients. Our services include scheduling appointments, managing insurance calls, billing and payments, or other medical related calls. We are proud to serve the Boston region.
Answering Service Professionals
Answernet employs highly trained professional agents who diligently work to ensure that all of the calls to your location are answered promptly by properly trained professionals. All agents are also located right here in America. Next to this service, AnswerNet delivers Boston medical appointment scheduling services. When you take advantage of this unique service, you no longer have to worry about “no show” impacting your business. Our unique appointment management tool will help you with that concern.
Best Agents in the Industry
To best serve the Boston region, we take great strides to make certain that the agents we hire are up to the task at handling the calls from medical call centers. They undergo advanced training exercises in order to make sure that there is no lack of transition from your team to ours. Our thought process and vision is that our agents should act and answer calls as a smooth transition from your office. We strive to make that as streamless as a transition as possible. Not only that, but this type of service is available 24/7/365. Don’t stress out about your holidays as we have you covered!
Bilingual and Multilingual Support
We understand that many patients do not have English as a first language. In order to provide the best care and service, we have dedicated agents fluent in Spanish, English, French and more. In addition, to make sure there is no language barrier, we have partnered with an interpretation service who can effectively interpret up to and exceeding over 250 language dialects in real time. We strive to eliminate any and all types of language barriers.
In addition to this, everyone one of our agents are legally obligated to comply with complicated regulatory bodies while undergoing full compliance to HIPAA/HITech regulations. Every agent at one of our 30 call center locations are trained in HIPAA compliance and follow HIPAA practices, and they must sign a confidentiality agreement to follow those practices immediately when hired.
Remain Accessible 24/7/365
As a medical answering service provider, we understand the necessity and importance of connecting with every call. When it comes to healthcare emergencies, any call can be a critical call. For this reason, Answernet is equipped with backup capabilities for disasters with an extensive network of up to 30+ connected call service centers around the United States. There is no need to worry as your data will be fully secured and the contact capability between patients and your location will never go offline. It is up 24 hours a day, 7 days a week, 365 days a year. Each of our call centers involved a fully complete failsafe system with a fully provided backup rollover plan for the rare situations that outages could occur.
Industry Expertise
For well over the past decade, Answernet has been an industry leading provider in answering services. We offer premium care to all types of medical practices and private offices, both big medical practices and tiny private offices. We tailor our services to fit the needs of your location. We guarantee that we will be able to provide a superior service compared to everyone in the answering service business. Our strict methods to follow all mandatory procedures about taking messages, delivery, handling priority on incoming calls with quick dispatch and high urgency allows us to confidently make that claim at being the best answering service provider around..
We Can Help With...
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24/7/365 Service (no matter what!)
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Range of Payment Options Available
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Customizable Services
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Numerous Facilities to Keep You Connected
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Advanced Security and Compliance
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Easy Integration with Your Current Technology
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Local and Toll-Free Numbers Provided
