As companies face growing pressure to deliver exceptional customer experiences, specialized training has become a critical priority. In the Boston Consulting Group’s 2023 Report, 72 percent of surveyed HR professionals said that their company’s top challenge was filling talent gaps. But many companies fail to realize that it’s not just about finding talented people, it’s about developing peoples’ talents.
AnswerNet understands how specialized training—and call center training in particular—proves to be a strategic necessity for elevated retention, satisfaction and savings. First, we’ll discuss the mindset you need to get the most out of your training; next, we’ll discuss the specifics of call center training; and finally, we’ll discuss our approach to investing in the people around us.
Different Approaches to Training
In 2024, the Rutgers Business School explained that “many corporate training programs fail because their itineraries aren’t guided by specific goals.” Too often, companies invest in general training programs without aligning impact with strategic priorities. In the process, they miss out on a plethora of benefits.
Gallup research cited by the Harvard Business School in 2025 reveals that companies are 21 percent more profitable and employees are 17 percent more productive when they receive specialized training. Similarly, 2023 research from the Columbia Business School reveals that companies using gamified training gained a 16 percent increase in new clients and improved client retention.
These results prove that the method and relevance of training directly impact a company’s bottom line. Nowhere is this more apparent than in call center training.
Why We Need Call Center Training
According to the LinkedIn Workplace Learning Report 2025, 88% of companies cited employee retention as a top concern. Couple that with the Zendesk CX Trends 2022 Report, where 62% of customer service agents said that more skills-based training would improve their overall performance and service levels, and the dramatic need for specialized call center training becomes clear.
With thoughtful, understanding support, AnswerNet call center training can make your employee education feel human. Only emotionally aware agents can bring empathy to effective customer support service, which is why we invest in training that boosts emotional intelligence.
The AnswerNet Advantage
In a call center setting, high-impact training begins by teaching representatives to look beyond scripts to understand the customer’s “why.” Training should urge the trainee to discuss what customer problem the products or services solve in order to have more authentic interactions.
Our call center training develops agents into adaptors, companions and guides. We complement tech with a human touch to deliver consistent, scalable customer care without overhead costs.
Invest In Call Center Training Today
The Allied Market Research 2024 Report found that the global corporate training market was valued at $361.5 billion in 2023, but by 2035, it’s projected to reach $805.6 billion. Research proves that an investment in call center training today provides exponential future growth for your business.
If you want to fill talent gaps on your team, boost business productivity and embrace an empathetic workplace culture, your answer is AnswerNet. For more information about how to cultivate your team’s greatest potential, click here or contact us at the link below.
