The HVAC industry is poised for significant growth in 2025, with a wide range of opportunities to drive innovation and profitability for both residential and commercial segments. Subscription-based maintenance plans and a shift toward energy-efficient and “connected” solutions represent the biggest opportunities to increase revenue and meet evolving consumer and regulatory demands.
Here’s how HVAC companies can capitalize on these trends with AnswerNet’s inbound, outbound and automated HVAC phone answering service solutions.
1. Subscription-Based Maintenance Plans
Recurring Revenue Stream
Subscription-based maintenance plans create a predictable and steady cash flow by offering routine checkups, cleaning and priority service. Customers pay monthly or annually, ensuring consistent income for HVAC businesses.
AnswerNet Solution: Our outbound call center services can proactively engage customers, explaining the benefits of these plans and encouraging sign-ups through tailored outreach campaigns.
Customer Retention
Regular interactions with customers through proactive maintenance services foster long-term relationships. This increased engagement leads to repeat business, referrals and upsell opportunities.
AnswerNet Solution: Inbound VIP business process outsourcing solutions provide 24/7 support for plan subscribers, ensuring they feel valued and prioritized.
Value-Added Services
To differentiate your plans, include perks like discounted emergency services, loyalty rewards or priority scheduling.
AnswerNet Solution: Live and automated call center solutions can manage loyalty programs and handle priority appointment scheduling and skip the line waitlist services seamlessly, creating a frictionless customer experience.
Upselling Opportunities
During maintenance visits, technicians can identify inefficiencies and recommend replacements, upgrades or add-ons.
AnswerNet Solution: Our outbound services can follow up on technician recommendations that require larger investments that require a follow-up meeting with sales, increasing the likelihood of customer acceptance.
2. Energy-Efficient and Sustainable Solutions
High-Demand Products
Energy-efficient HVAC systems, eco-friendly refrigerants and solutions like heat pumps are increasingly popular as consumers seek cost savings and environmental benefits.
AnswerNet Solution: Inbound service calls or chats and outbound campaigns can educate customers on these products, highlighting their long-term savings and environmental impact.
Government Incentives
Promote tax rebates and grants for eco-friendly systems, making these solutions more attractive to budget-conscious customers.
AnswerNet Solution: AnswerNet’s customer service support teams can handle customer inquiries regarding available incentives and help schedule consultations.
Solar and Geothermal Systems
Expand your offerings by integrating renewable energy solutions like solar-powered HVAC systems or geothermal heating and cooling.
AnswerNet Solution: Use our inbound services to address technical questions and provide detailed information, building trust and confidence in these high-ticket items (note: AnswerNet also has energy market expertise, which carries over into our account management strategies for trades).
Eco-Conscious Branding
Position your company as a leader in sustainability to attract environmentally conscious consumers and businesses.
AnswerNet Solution: Automated services can send targeted marketing and leveraging AI chat bots and voice automation, reinforcing your eco-conscious brand.
3. Indoor Air Quality (IAQ) Solutions
Increased Awareness
Post-pandemic, consumers prioritize air quality, creating demand for solutions like air purifiers, ventilation systems and humidity control.
AnswerNet Solution: Our order processing services team can answer questions about IAQ products and services, driving more conversions for these add-on services.
Add-On Services
Bundle IAQ solutions with maintenance plans or promote them as standalone upgrades.
AnswerNet Solution: Inbound and outbound telemarketing call services can be configured to mention (and offer) these bundles to homeowners or commercial clients to help generate awareness and interest ahead of a forthcoming maintenance visit or sales call, increasing revenue per customer.
Commercial Opportunities
Target office buildings, schools and healthcare facilities that need to meet stricter air quality standards.
AnswerNet Solution: AnswerNet’s B2B outbound lead generation campaigns can help secure commercial contracts.
4. Diversifying into Related Services
Duct-Cleaning, Plumbing and Electrical Services
Expand into complementary services, creating bundled offerings.
AnswerNet Solution: Use our live and automated services to manage scheduling and ensure seamless integration of multiple service lines.
Smart Home Integrations
Offer HVAC systems integrated with smart home technologies for lighting, security and automation.
AnswerNet Solution: Our inbound teams can provide product and technical support for customers setting up these systems.
Building Performance Consulting
Provide energy audits and performance optimization to help customers reduce overall energy consumption.
AnswerNet Solution: Outbound telesales campaigns can promote free consulting services to both residential and commercial clients and also perform follow-ups to nurture opportunities and close sales (if you survey your sales team, they probably have a limit on the number of times they are able to call customers back after providing a quote).
5. Expanding into Commercial Markets
Large-Scale Projects
Focus on high-margin commercial HVAC installation and maintenance contracts.
AnswerNet Solution: Our outbound teams can identify and engage decision-makers in commercial sectors, driving more leads for large-scale projects. We can also provide automated appointment reminders to ensure optimal appointment attendance rates.
Energy Management Partnerships
Partner with other trades companies or businesses in the energy or construction markets to optimize referrals and resale potentials of HVAC systems, offering maintenance and upgrades as part of their own support packages.
AnswerNet Solution: Virtual receptionists can handle partnership inquiries, ensuring businesses receive prompt and professional assistance.
6. Financing Options for Customers
Flexible Payment Plans
Offer financing options for high-ticket installations and upgrades to remove cost barriers.
AnswerNet Solution: Outbound teams can promote financing options, while inbound teams assist customers in selecting the best plan. AnswerNet’s SOC 2 certified solutions provide a compliant option for securing financing for clients while your sales people and technicians are on location.
Subscription-Upgrade Hybrids
Combine financing with maintenance plans, allowing customers to pay incrementally while benefiting from ongoing service.
AnswerNet Solution: Live and automated billing solutions that incorporate omnichannel reminders like text and email can streamline payments, improving customer satisfaction.
7. Community Engagement and Brand Building
Local Partnerships
Collaborate with builders, real estate agents and contractors in your service area for warm referrals and long-term collaborative partnerships.
AnswerNet Solution: AnswerNet’s outbound teams can manage outreach campaigns to strengthen these relationships.
Educational Workshops
Host workshops or webinars on energy savings and HVAC maintenance to position your company as an expert.
AnswerNet Solution: Use our live and automated services to manage event registrations and reminders.
Take Action!
By embracing subscription-based maintenance plans, energy-efficient solutions and diversification, HVAC companies can achieve sustainable growth in 2025. AnswerNet’s comprehensive call center solutions—inbound, outbound and automated—can support HVAC businesses at every step, enhancing customer engagement, streamlining operations and driving profitability.
