Industries

Retail

Outsourced Call Center Services for Retail Industry

Services for Retailers

Order Entry & Customer Care Services

By outsourcing to AnswerNet, we can fulfill your customers’ wishes easily and efficiently.

Our agents have extensive experience in handling catalog and online retail, providing you great service at an affordable cost.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Call Center Solutions for Retailers

With AnswerNet, there is no need to stress about the rush of incoming calls from your customers. We can handle all calls or just overflow calls during your peak selling times—it’s up to you.

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Due to our network of call centers, each site can operate alone or with other sites. This extremely scalable call center structure gives us the unique ability to match agent call to volume, allowing you to focus on your catalog distribution and sales.

Bilingual and Hearing-Impaired Support

Have Spanish or French speaking customers? AnswerNet has you covered. Our multilingual agents are fluent in English, Spanish and French. We use a transcription service for other languages when necessary. AnswerNet can also connect you with your hearing-impaired customer base through the use of our TTY and IP Relay services.

CRM for Your Retail Business

Need a CRM to manage your orders and customers? AnswerNet can help. Our SugarCRM hosting service is affordable and can be ready in a matter of days.

Appointment Setting Services for Sales Reps

Whether you need to qualify inquiries from your website and marketing campaigns or cold call a list of prospects, use our appointment setting services to set face-to-face appointments or attendance to online webinar events.

Features & Benefits

Features

  • Up-Selling and Cross-Selling
  • Product and Order Fulfillment
  • Credit Card Processing
  • Live Chat / Email Response
  • Exchange / Returns Management
  • Customized Scripts
  • Live Agent and Automated Options

Benefits

  • Order Entry and Customer Care Experts
  • Scalable Solutions
  • Customized to Your Needs
  • Ideal for Overflow and Peak Hours
  • Multilingual Support
  • Extend Your Business Hours
  • PCI-DSS Compliant

Are You Ready to Take Your Customer Service to the Next Level?

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* Are you looking to outsource your incoming calls or outgoing calls? (Select One)
Inbound   Outbound