Government Answering Services
Communication that is human-centered, scalable and effective at all levels of government.
AnswerNet enables your team to efficiently answer calls from citizens to government offices, whether they are local, state or federal. Whether it is daily outreach or high demand, our call centers provide dependable, prompt service that fits your goals.
Why Choose AnswerNet?
You need a government answering service that can adapt when you need more bandwidth, there are spikes in volumes or emergencies happen. As a leader in omnichannel customer experience, AnswerNet provides live agent and automated AI solutions to guarantee that no call goes unanswered and no voice is ignored.
Constant, Compassionate Support Across All Channels
Whether it is to address routine questions or to handle spikes in public interest, our services guarantee that each constituent gets considerate, prompt assistance—by phone, email, chat or text. Efficiency never has to come at the expense of empathy because we are built to scale.
24/7 Multilingual, Omni-Channel Support
Ensure that the public can reach your office day or night by phone, email, text message or web chat with a solution that is perfect for federal, state or local agencies serving diverse populations.
Live Agent
and
AI Flexibility
Answer every question with consideration, compassion and efficiency by selecting live agents, AI bots or a mix of the two.
Emergency
Hotline
Services
Establish hotlines for constituent reporting, public health alerts and natural disasters. AnswerNet is your go-to partner when government communications spike.
Message Taking
and
Call Routing
Leverage us to answer calls, take messages and send only the most important information to your team, saving you time without sacrificing control.
Constituent Surveys and Voicemail Options
Employ voicemail transcription software or brief phone surveys to get information from callers to gain a better understanding of the needs of your community and track the effectiveness of outreach.
Data Collection
and Reporting
Monitor patterns in the number of calls and citizen concerns, using our analytics to make data-driven decisions about public services.
Strengthen Government Communication at Every Level
Discover how AnswerNet keeps government offices and agencies cost-effective, responsive and citizen-focused.
Federal and State Agencies
Overcome staffing limitations and rising inquiry volumes with scalable support. Our government answering services assist in handling high-volume scenarios, guaranteeing that citizens receive prompt, competent assistance without putting an undue strain on internal teams.
City Governments and Municipal Offices
Better serve your community on a daily basis or in times of crisis. We help you keep your services operating smoothly by responding quickly to citizen calls for information, from weather alerts to local program updates.
Offices of Elected Officials
Reduce internal workload and increase constituent trust. We handle communications while your employees concentrate on engagement and legislation, particularly during important public events.
Need help managing communications while improving service delivery? Let’s talk about how our omnichannel customer experience solutions specifically designed for local, state and federal governments can empower your team.
Integrations
Effortlessly integrate with tools trusted by government agencies and elected officials
Our government contact center services are precisely calibrated
to meet the unique needs of public sector offices and constituent communication.
for streamlined customer interactions.
Frequently asked questions
These FAQs highlight common issues government offices face—and how AnswerNet helps solve them.
Unexpected spikes in calls can overwhelm internal staff and systems. Whether it is a natural disaster, policy change or public health alert, AnswerNet’s scalable infrastructure and round-the-clock live agent + AI support guarantee that you are covered during periods of high demand.
AnswerNet serves as an extension of your team. In order to free up your internal staff to concentrate on mission-critical tasks, our trained agents can manage overflow, triage calls and forward only the most important information.
Yes. AnswerNet integrates with industry-leading platforms such as NationBuilder, Granicus, Indigov and Fireside. We also offer CRM and API compatibility to modernize your communication without overhauling your tech stack.
Real-time insights into volumes by channel, issue types and caller sentiment are provided by our integrated analytics and reporting tools, which assist you in making data-driven decisions and informing stakeholders.
Absolutely. By offering multilingual phone, email, chat and text support, AnswerNet delivers inclusive access to constituents day or night.
Our live and AI-powered agents escalate complex issues when necessary while providing prompt answers to frequently asked questions. This hybrid model ensures high responsiveness without draining internal resources.
Still have questions?
Can’t find the answer you’re looking for? Please contact our customer service.
What Customers Say About Us
We handle the details so that you can focus on building your business.
5 Year Customer
AnswerNet has been a partner with our company for roughly 5 years. Each year better than the last. Always quick to respond...
George
Highly recommend!
I am very happy with AnswerNet Great Falls/ Billings group and my account rep Jen Shingley. They are super responsive...
Candice West
Top-Notch, Professional Service
Answernet is very interactive and has adapted their approach to suit our needs. We have signed on for numerous...
Tom Eckert
Responsive
AnswerNet has been our after-hours telephone service for over two years. They provide service to three offices in Montana...
Carol
Quality Our Customers Require
...we've had 3 different call center answering services. AnswerNet is the ONLY one that accommodated all our needs.
Laura Albrecht
Get in Touch with Our Service Experts
Personalized Coverage at a Budget-Friendly Price
Our team is ready to provide you with all the information about our call center solutions. Fill out the form, and one of our service experts will reach out to discuss a personalized plan with you.
31 Skilled
Call Centers
125M Contacts Per Year
10K+ Happy Clients
- Fill out the form to request a free consultation
Government Agencies
Answering Services and Call Center Solutions
If you work in the public sector, you know that it is imperative to provide effective communications to the people of your town, city, or state. AnswerNet provides accurate and timely call center services to the government industry — from answering services to disaster response and contact tracing, we are here to help.
Government Answering Services
The government is required to provide citizens with effective and timely communications. AnswerNet can provide you with turnkey call center services to better serve your constituents. For details on the types of services we can provide, click on any of the services listed below:
- Telephone Answering Services
- Hotlines
- Contact Tracing
- Emergency Call Center Services
- Disaster Response Answering Services
- Dispatch Services
- Help Desk
- Online Appointment Scheduling
If you’re looking for a service that is not listed here, click here to request information on the service you desire.
Government Call Center Experience
AnswerNet has extensive experience with government accounts. You can rest assured that your important calls are handled with professionalism, accuracy and are transferred immediately when necessary.
You can rely on AnswerNet for all your departmental call-handling needs. We have extensive experience with Local, State and Federal Government Agencies.
We have provided government telephone answering services for departments such as agriculture, defense, environmental protection, health and human services, housing, law enforcement, occupational safety, transportation and utilities.
Training and Handling of Government Answering SErvices
We will train our agents on your procedures and develop scripts using your terminology to provide callers with effective answering services for the government.
You can also select how you want to obtain your messages with your choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax. We can also page you for important messages.
Multilingual Communication Support
To serve non-English speakers, we can provide call center services to the government in Spanish and French, plus in other languages through our translation partners. To connect with the hearing-impaired, we provide TTY and IP Relay services.
Disaster Response and Recovery Services
Our disaster backup services and Emergency Call Center Services can keep your program going, even during natural and man-made disasters or pandemics. We will provide the center(s) that best fits your disaster response needs.
Contact Tracing Services
During pandemics like the COVID-19 Pandemic, contact tracing can be an important tool in mitigating the spread of disease. AnswerNet can provide the contact tracing call center services your agency needs.
Scalable and Flexible
AnswerNet operates over 25 contact centers within the continental United States and Canada. The varying locations and flexible nature of our centers provides the unique ability to precisely meet or scale up to match call volume and client needs.
AnswerNet cloud-based contact center technology provides the capability to have agents work from anywhere with Internet access if needed.
Every center has backup battery power supplies, and in the unlikely event of a system outage, we can assure service continuity for our clients by rerouting calls and contacts to other sites that are located out of harm’s way or by having agents work from home.
