Industries

Consumer Packaged Goods (CPG)

Meet and Exceed Your Packaging Goals

Services for Packaging

Business Process Outsourcing for the CPG Industry

AnswerNet has a long history and wide experience in meeting the call center needs of consumer package goods companies. In addition to state-of-the-art cloud-based call center technologies and trained agents, AnswerNet can handle customer touch-points via telephone calls, email, online chat and text messaging.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

CPG Services

AnswerNet understands the CPG Industry and has the call center services expertise for handling customer touch-points from first awareness to final purchase to on-going customer support.

Consumer Packaged Goods Brands are the brands of companies that sell consumable goods such as food and beverages, footwear, apparel, tobacco, cleaning products and other product that get used up and have to be replaced frequently.

Some familiar examples of CPG Brands include Tide, Dove, Lay’s, Pepsi, Nestlé, Colgate, Coca-Cola, Gerber, Toll House, Purina, etc. (Specific CPG brands mentioned here for illustrative purposes only, no business relationships implied.)

CPG brands face a lot of challenges in today’s market. From adapting to local and international markets, to the growing need of 24/7/365 customer support, demand on in-house call centers has grown exponentially.

With over 18 years of experience in consumer goods contact management solutions, AnswerNet can provide support – either full outsourcing, after-hours, or weekends.

Above and beyond just handling customer service calls, our suite of CPG contact center solutions can also provide live chat, SMS texting, customer service email management and product recall support. And you can be confident that we will work as an extension of your in-house call center staff, making sure the customer experience is aligned with your brand’s image.

AnswerNet is experienced in handling every kind of consumer and business contact from market surveys and answering the customer’s first telephone call or mobile text message to supporting a product recall. All services and solutions are customized to your business needs.

Features & Benefits

Features

  • Trained Agents
  • Credit Card Processing
  • Live Chat
  • Email Response
  • Text Message Response
  • Customized Scripting
  • Up-Sell or Cross-Sell
  • Product and Order Fulfillment
  • Text-Messaging Solutions
  • Automated Options
  • CRM Hosting
  • Exchange and Returns Management
  • Product Recalls
  • Custom Reports

Benefits

  • Order Entry and Customer Care
  • Scalable Solutions
  • Customized to Fit Your Needs
  • Ideal for Overflow During Peak Hours
  • Multilingual Support
  • Extend Your Business Hours
  • Save Money and Increase Profits
  • PCI-DSS Compliant

Start Meeting and Exceeding Your Goals Today!

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