AnswerNet Call Centers and Answering Services
Utilities & Services Answering Service
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Utilities

As a public utilities company, it is imperative that your customers can reach you 24/7.

 

But what do you do when you can't answer the phone?

 

AnswerNet can provide you with call center services—from basic answering services to customer service support.


Read more below...

Call Center Services for Utility Service Providers

AnswerNet can help make sure you won't miss a vital call from your clients or customers. We provide call center services for many utility service providers, including:

  • Electricity Providers
  • Natural Gas Companies
  • Water and Sewage Municipals
  • Energy Providers

 

Our courteous, well-trained agents can handle your calls promptly and professionally. Agents will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.

 

AnswerNet can provide a number of services for any utility company, including:

  • Telephone Answering Services: Do not miss another call from your customers. We can handle all incoming calls, provide overflow support during peak hours or offer after-hours coverage.
  • Customer Service: Agents can manage calls regard customer accounts, billing, account activation and outages.
  • Interactive Voice Response (IVR): Provide your customer with a self-service menu where they can simply press one for account details.
  • Live Chat: Customers can contact you from the convenience of their computer.
  • Email Management: Our agents can sort, prioritize and respond to customer inquiries via email.

 

Contact Us Today For Call Center Services Tailored to the Utilities Industry

Click here now to request more information about AnswerNet's call center services for the public utilities industry.


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Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.

 

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

Click here to request a free consultation.