AnswerNet Call Centers and Answering Services
Services for Energy Retailers & Providers
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Energy Retailers

Success for energy retailers depends on providing reliable and cost-effective electric power, natural gas and / or oil to consumers supplemented with consistent customer service to the residential, commercial, and industrial markets.


AnswerNet helps energy retailers by providing a comprehensive, seamless and cost-effective customer care program.

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Contact Center Solutions for Energy Retailers & Providers

Deregulation has changed the landscape for energy costs. As consumers are learning more and more about the benefits of competitive shopping, energy demands have evolved drastically. America’s power needs require flexibility, reliability, and professionalism. For energy retailers, that means providing consistent and cost-effective customer service to the residential, commercial, and industrial markets.


AnswerNet can help energy retailers through a comprehensive energy retailer customer support program. From pre-or post-sales processes, to day-to-day customer care, we have the experience and the skill to manage any program on behalf of your organization.


24/7/365 Customer Care

AnswerNet’s contact centers are open all day, every day. By working with us, we can cut down on the cost to hire in-house staff for coverage during nights, weekends, and holidays. We can also manage employee hotlines, or be available during emergency situations that result in high call volume.


AnswerNet can handle your day time over-flow, after-hours and emergency calls - or scale up to perform as your complete customer care department.


We can also provide crisis management services when an energy retailer or provider needs help to quickly notify customers and answer questions about incidents like power outages.


Pre (or Post) Sales Support

In a growing and highly competitive market, your sales representatives need assistance to complete transactions. Whether following up from a tradeshow to close the sale, to third party verification or helping prepare for door-to-door campaigns, AnswerNet can provide multiple contact center solutions to ensure consumer data is managed properly.


Omni-Channel & Integrations

Consumers today like to communicate across multiple channels. Rather than just one line of support, AnswerNet can provide several, including: phone, text, email, SMS, and live chat. Our system also supports third-party integration through API, so we can connect with whatever CRM software you are using for a seamless transaction of data.


Community Choice Aggregation Energy Providers

Community Choice Aggregation agencies (CCA), in some locations known as Community Choice Energy agencies (CCE) are local, not-for-profit, public agencies that take on the decision-making role about sources of energy for electricity generation.


Energy retailers becoming the electric providers for CCAs can experience rapid increases in customer base and need to have a customer service solution that can handle the increases in call volume.


AnswerNet with its 25+ call center locations and cloud based call center solutions has the experience, technology and capacity to quickly scale up to the meet the needs of energy retailers serving CCAs.


Energy Industry Experience:

  • Natural Gas
  • Geothermal Resources
  • Hydroelectric Facilities
  • Wind Farms
  • Solar Power
  • Petroleum & Oil Refineries
  • Nuclear Energy


Services Tailored To Your Needs

  • Telephone Answering Services
  • After‐hours/Overflow Call Support
  • Customer Service
  • Interactive Voice Response (IVR)
  • Live Chat
  • Email Management
  • Disaster recovery rollover services


Key Benefits

  • Cost‐effective & Efficient
  • Integrates With Other AnswerNet Live Agent and Automated Solutions
  • Customizable Monthly Plans


Key Features

  • Available 24/7/365
  • Live Agent Call Dispatching
  • Multilingual Capability
  • Local and Toll‐free Numbers


Contact Us Today For Call Center Services Tailored to the Utilities Industry

Click here now to request more information about AnswerNet's call center services for the public utilities industry.

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AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.


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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.


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