Property Management Answering Service and Call Center
A property management answering service that handles the 2 a.m. leak, so you don't have to.
A burst pipe on a Saturday night, a resident locked out, a prospect who wants a tour tomorrow. Calls that go to voicemail turn into water damage, bad reviews, and empty units. We answer your line around the clock and sort real emergencies from routine requests. Urgent issues go to your on-call staff or vendor, and leasing tours get booked.
What happens when a resident calls after hours.
We answer with your company or property name and follow your script. The agent gets the unit, the problem, and whether maintenance can enter. If the call is on your emergency list, such as an active leak, no heat, or a lockout, it goes straight to your on-call tech or vendor by phone, text, or email. Automated reminders follow up until someone responds. Routine requests are logged as work orders for the morning. In our client portal you manage on-call schedules for each property, listen to recordings, and pull call logs.
Property management call center support for every portfolio.
An owner with a handful of rentals and a regional multifamily operator need different things from an answering service. Here’s where we usually fit each one.
Independent Owners and Small Firms
We cover nights, weekends, and holidays so you’re not the one answering every call. Agents log maintenance requests, send emergencies to you or your vendor, and capture rental inquiries. You’re billed by the minute, so you pay for the calls we actually answer.
Multifamily Portfolios and Regional Operators
One team answers for every property, with a script and on-call list for each one. We handle maintenance and leasing calls, enter work orders in your software, and send notices to residents when the water is shut off or an elevator is down.
Commercial and Mixed-Use Properties
Office, retail, and mixed-use tenants call with urgent building problems at any hour. Agents follow the escalation rules you set for each building, dispatch your vendors, and log every incident so you have a record.
Not sure what you need? Tell us how many doors you manage and what happens to your calls after 5 p.m., and we’ll show you where we’d help.
What's included, for every property type.
The services behind our property management answering service. Use one or combine them.
Emergency Triage and Dispatch
You decide what counts as an emergency for each property and who gets the call. Agents reach your on-call tech or vendor by phone, text, or email, and automated reminders keep a call from sitting unanswered.
Work Orders in Your Software
Agents enter maintenance requests directly in the property management platform you already use. If you don't have one, our FirstLine Maintenance work order system tracks requests and repair trends for $20 a month plus a $100 annual license.
Leasing Calls and Tour Booking
Agents answer prospect questions, qualify leads, and book tours on your calendar. When someone fills out an inquiry form on your website, we can call them back within minutes, while they're still comparing listings.
Texting from Your Office Number
TextMyBusiness lets residents and prospects text the number they already have, into a shared inbox your team can see. Plans start at $35 a month, and setup includes the carrier registration that keeps business texts from being blocked.
Notices to Every Resident at Once
Planned water shutoff, elevator repair, or a storm on the way? Upload your resident list and send the same notice by automated call, email, and text. You pay for what you send, with no monthly minimum.
Resident Check-in and Renewal Calls
We call new residents after move-in, check in before small issues become big ones, and reach out before leases come up for renewal. Satisfaction surveys tell you which properties need attention. Outbound calling starts at $32 an hour for US agents.
Answering is billed by the minute. Outbound calling is billed by the hour, and texting and work order tracking are monthly plans. We’ll walk you through each before you commit.
Integrations
Our agents enter work orders in the software you already run.
Agents log into your property management platform to create work orders, check resident details, and book tours. For other systems, we connect through our API. Your team keeps working the way it does today.
BOOST EFFICIENCY
Leverage API integrations for streamlined customer interactions.
What Customers Say About Us
We handle the details so that you can focus on building your business.
Questions property managers ask us.
Straight answers on how it works and what it costs.
What does a property management answering service do?
We answer your phone line when your team can’t. Agents take maintenance requests, send emergencies to your on-call staff or vendors, answer leasing questions, and book tours. Many property managers start with after-hours and weekend coverage, then add daytime overflow or leasing calls.
How do your agents decide what's an emergency?
You do. We build your emergency list and on-call schedule into the script for each property, such as active leaks, no heat, gas smells, and lockouts. When a call matches, the agent contacts your on-call person right away. Everything else is logged for the next business day.
How much does a property management answering service cost?
Answering is billed by the minute, with monthly packages available. Basic setup usually runs $50 to $100 and is sometimes waived. Work order tracking is $20 a month plus a $100 annual license if you need it, and outbound calling starts at $32 an hour. We’ll show you which model fits your portfolio.
Can your agents create work orders in Yardi, AppFolio, and our other software?
Yes. Agents log into your property management platform and enter work orders directly, so your maintenance team sees every request in one place. If you don’t use a platform yet, our FirstLine Maintenance system can track work orders for you.
Do you handle leasing calls and tour scheduling?
Yes. Agents answer prospect questions from your property details, qualify leads, and book tours on your calendar. We can also call back website inquiries within minutes so prospects don’t move on to the next listing.
Can your agents help residents who speak Spanish?
Yes. We run programs in English and Spanish. If your residents speak other languages, tell us which ones and we’ll confirm how we’d cover them before you start.
Still have questions?
Can’t find the answer you’re looking for? Please contact our customer service.
Tell us what happens to your calls after 5 p.m.
We'll show you how we'd cover your properties, and what it would cost.
Share how many doors you manage and roughly how many calls you get. A specialist will ask a few questions about your portfolio first, then come back with a recommendation and pricing.
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