FineLine Solutions, Powered by AnswerNet, amplifies your reach and engages with more people. We create one-to-one relationships through human experiences, encouraging your donors to stay connected and informed.
GROW AND RETAIN DONORS
Our Niche Experience Gets You Results
Make Your Donors Your Biggest Supporters
Reach. Relationships. Results.
Through high touch service anytime and any way, we connect your donor’s passion with your mission. Our donor engagement and retention strategies are proven to deliver on your mission and business goals. All of our programs are based on four basic principles that donors want: make it easy, add value, personalize it, and provide access anytime, anywhere, on any device.
Make Your Donors Your Biggest Supporters
Reach. Relationships. Results.
Through high touch service anytime and any way, we connect your donor’s passion with your mission. Our donor engagement and retention strategies are proven to deliver on your mission and business goals. All of our programs are based on four basic principles that donors want: Make it easy, add value, personalize it, and provide access anytime, anywhere, on any device.
Explore All of Our Options
With years of experience in the nonprofit sector, we understand the needs of nonprofits.
Our offerings are built to make your life easier. Explore the rest of what we have to offer.
Inbound Fundraising
Our fundraising program develops plans and executes on key engagement paths to drive higher donations. We also provide the right information at the right time, so your donors can support you in ways you need. Delivering a solid ROI with every one of our partnerships allows us to create an environment of innovation and passion for your donors.
Donor Education
Donors who want to support your mission are often not aware of the best ways to go about it. Our team provides clear education on your programs to deliver the idea of a “higher support” to donors. Through strategic scripting and in-depth program information, our team is specially trained to convey the benefits of long-term donor commitment.
3-Step Mail Strategy
Donors who want to engage via traditional mail still want a personal connection with you. Our 3-step mail strategy makes it easy for them to continue to support you. Through value-added communication strategies and timely outreach, donors will receive a thank-you receipt and know exactly what their donations are being used for.
Monthly Programs
Monthly donors are passionate and want to stay connected. Our monthly program starts the conversation with how monthly giving helps move the mission forward. We educate donors on the true impact of a monthly donation and translate this amount into an easily understood daily total. We also handle donation processing through key partnerships with payment gateways.
Donor "Thank You" Programs
We believe donors can’t be thanked enough. Our strategically timed Thank You programs are designed to deliver deep and lasting connections with your donors. This program also serves to gain key insights from them to help keep your messaging relevant in future communications. Thanking donors, while learning why they chose your charity, can make all the difference in retaining them.
Front-of-the-Line Service
All donors are not the same. So why would we treat them all the same? AnswerNet Nonprofit’s Front-of-the-Line service works hard to provide your most valued, high-end donors with immediate engagement and gratitude. These one-to-one intimate conversations help ensure they are always receiving a well-deserved, high-touch experience from your organization.
In-House Training
Throughout our 20+ years of focusing on the needs and wants of donors, we have developed an award-winning agent training program that is the foundation of our donor-facing service team. The result is helping organizations move from transactional to “relationship” services that are relevant, add value, and personalize the donor experience.
Donor Experience Programs
We all know how passionate sports fans are. Just imagine if your donors felt the same way about your mission? Our Donor Experience programs consistently deliver that “wow” experience. Starting with donor journey mapping, our team works to understand gaps and define a repeatable donor journey that’s measurable and builds lifetime relationships.
Multi-Channel Engagement
Studies continue to show that people who watch TV on their tablet often choose to use their phones to interact. This type of multichannel communication requires your organization to have consistent service delivery across all channels. Our omni-channel technology allows your donors to connect with you the way they prefer.
Social Ambassadors
Our Social Ambassadors team understands the importance of social media. They’re trained to strategically use it to increase your followers and create brand ambassadors who will eagerly amplify your message. We also utilize effective social employee engagement and “cause-marketing” programs for your corporate partners, creating more social ambassadors to help build your brand.
Impact Conversations
Donors want to know what their financial support to your organization and your mission is being used for. That’s why our team employs Impact Conversations that effectively inform and educate. This unique conversation strategy turns complex “asks” for funding into relevant and impactful discussions that your donors can clearly understand and rally behind.
Cost-to-Revenue
Donor service teams are often viewed as internal cost centers and the last department organizations think of. Our staff works with you to define, train and integrate these teams into your organization so donors receive the service they deserve. We help your team become educational conservationists to add value to donors, personalize experiences, and make it easy to contribute.
Nonprofit Industry Experience
Nonprofits and charities rely on volunteers and contributions to support their organization. They need a cost-effective call center that not only can answer inbound calls from donors, supporters and staff, but can also make outbound calls to drive donations and support fundraisers.
We provide cost-effective, customizable inbound and outbound contact center solutions for nonprofit organizations to help them maintain their budgets, while increasing their brand awareness and initiatives.
We understand the importance of maintaining your charitable brand with professionalism. Our agents will support your nonprofit’s vision, ensuring that all calls are handled with care – whether for inbound fundraising or telethons, or general assistance with the corporate office’s backline.
Our nonprofit answering services are available 24/7/365, so we can handle calls from anywhere and at any time.
Nonprofit Answering Services
Charitable Outbound Donation & Fundraising Support
Our outbound call center services provide the ideal solution for donor support, telefundraising, radiothons and telethons.
Our agents are trained to respond to incoming emails, calls, and even text to ensure all donation information is captured accurately, and nurture relationships to increase donor retention.
In today’s world, donors use multiple methods to donate or communicate with the charities of their choice. Rather than just one line of support, we can provide several, including: phone, text, social media, email, SMS, and live chat.
Our system also supports third-party integration through API, so we can collect donor information that is accurately captured and pushed to your nonprofit database in real-time.
Omni-Channel Communications for Nonprofits
AnswerNet was proud to sponsor this year's Jefferson Einstein Hospital's 71st Annual Harvest Ball.
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