Mystery Shopping

Mystery Shopping Programs for Your Business

Mystery Shopping

Experienced Mystery Shopping for You

Hear for yourself how your staff treats customers and what they say about your business with Mystery Shopping services from AnswerNet.

If you want to know how your business is doing, AnswerNet is here for you.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Mystery Shopping Programs for Your Business

Our mystery shoppers will call your company posing as customers to help you measure, monitor and score your customer service performance, product positioning, brand-support and upsell and cross sell initiatives.

Mystery Shopping Services help your business:

  • Find and repair customer service inconsistences
  • Identify areas of opportunity

Highly Trained Call Center Agents

This service includes a variety of features to choose from depending on the needs of your business.

AnswerNet’s Mystery Shopping service offers highly trained call center agents that help you measure brand effectiveness, improve customer satisfaction and retention levels by evaluating the effectiveness of your customer services representatives — whether at a brick and mortar store or over the phone.

Tailor Your Mystery Shopping Campaign

Using AnswerNet’s Mystery Shopping Services, your company can start identifying missed sales opportunities and pinpoint areas to improve your customer service levels.

Recognizing your need for custom program design and implementation, AnswerNet can tailor your campaign to identify and resolve specific issues that affect your customer satisfaction levels and overall profitability.

Additionally, our programs can be conducted via email, tracking response times, grammar, punctuation and the overall effectiveness of email interactions with your customers.

Who Can Benefit From Mystery Shopping?

This service includes a variety of features to choose from depending on the needs of your business.

Any business that directly communicates or provides products or services to consumers can benefit from conducting Telephone Mystery Shopping programs. They include:

  • Mortgage Companies
  • Automobile Dealerships
  • Banks and Financial Institutions
  • Financial Planning Firms
  • Healthcare Providers
  • Insurance Companies (Auto, Life, Home)
  • Restaurants
  • Retailers
  • Cable & Internet Providers

Features & Benefits


  • Customized Campaigns
  • Flexible and Tailored to Your Needs
  • Complex Program Management
  • Email Effectiveness Measurement Programs
  • 24/7 Availability Across All Time Zones


  • Cost-Effective
  • Proven Reliability
  • Identify Missed Sales Opportunities
  • Improve Customer Satisfaction
  • Increase Customer Retention Rates

Outbound Services

Click one of the items below to further explore our outbound options.

Ready to Take Your Customer Service to the Next Level?

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By checking the box, I give express written consent to receive sales communication via SMS/MMS from AnswerNet. Carrier rates may apply.