Automated

Interactive Voice Response (IVR)

IVR Service for Company Directory, Automated Customer Service, Appointment Scheduling, Employee and Customer Surveys, Office Locator

AnswerNet’s IVR experts

Interactive Voice Response Services

Interactive Voice Response (IVR)

You can reduce costs and route calls with ease with AnswerNet’s IVR services.

We can pre-record your voice prompts or menu, allowing your customers to receive information or navigate to the correct department or person efficiently.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

IVR: Interactive Voice Response Services

AnswerNet’s IVR services offer your customers the flexibility to order products or schedule appointments at their convenience. IVR is easy-to-use, easy-to-set up and allows your staff to focus on other things instead of routing calls.

Furthermore, IVR allows your company to handle high call volumes with ease. Customers are automatically directed to the department or agent, instead of being put on hold while someone tries to transfer their call.

A Variety of IVR Service Options to Meet Your Specific Needs

  • Company Directory : Route your customers to the appropriate person or department
  • Automated Customer Service: Give your customers the option solve their issues without speaking to an agent
  • Appointment Scheduling: Allow customers or patients to select the date and time they want to make their appointment
  • Order Entry and Processing: Customers can purchase your products or services, and can even check on the status of their orders without having to speak to a sales rep
  • Employee and Customer Surveys: Gather employee and customer information quickly and cost-effectively
  • Office Locator: Help your customers find your store or office quickly and efficiently
  • And so much more…

Why You Need an IVR / Automated Voice Response System

IVR systems are an effective way of optimizing your phone calls. It can easily be integrated with your existing call center services, such as telephone answering or customer support. To develop the best automated voice process for your needs, AnswerNet’s IVR experts will work with you every step of the way.

Features & Benefits

Features

  • Automated Speech Recognition and Text-to-Speech
  • Easily Integrated with Other Services

Benefits

  • Free Up Your Staff
  • Offer Options Such as Self-Service or Speak to an Agent
  • Reduce Costs
  • Scalability to Handle Any Call Volume
  • Support Your Existing Customer Service Team

Automated Services

Businesses looking for automated solutions have a variety of options to choose from with AnswerNet. Click any of the services below to learn more.

Are You Ready to Take Your Customer Service to the Next Level?



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