Industries
Tampa Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN TAMPA, FL
Experienced, Reliable Professionals
If you’re looking for a call center provider in Tampa, AnswerNet is the choice for you. With decades of experience as a call center leader, AnswerNet will provide the best service for your healthcare organization.
We understand the importance of providing quality service to your patients. Our answering service works to address your patients’ concerns in a timely and friendly manner in areas such as insurance and billing, appointment scheduling, and more.
Experience
AnswerNet is the leading provider in medical answering services in Tampa and beyond. Whether you are in Mango, Largo, Bloomingdale, or the heart of the city, AnswerNet is the right choice for you.
There’s a reason we are the #1 provider in medical telephone answering services. Our agents must follow strict protocol regarding delivery, message-taking, dispatching, and call prioritization. We take HIPAA/HITech and PCI-DSS compliance seriously, ensuring that your patient information is always kept safe. All AnswerNet agents are required to sign a confidentiality agreement and participate in HIPAA compliance training upon hire.
Thorough Training
Customer service is in our blood. That’s why we provide our agents with rigorous training to make sure that your patients are receiving the best possible service we can provide. We are the best at providing knowledgeable and friendly agents who will give your customers the best possible care 24/7/365.
Multilingual Agents
Healthcare caters to a diverse pool of patients with a variety of linguistic backgrounds. And in Tampa, we know that there are many patients who don’t speak English as their primary language. For this reason, we provide agents who speak fluent Spanish, French, and English to make sure all your patients receive the same level of care. We also have a partnership with an interpretation service that provides translation in real-time for 250+ other languages.
Disaster Re-Routing and Backup
Fortunately outages are a rare occurrence, but we prepare for them just to be safe. AnswerNet has over 30 call centers in North America that are all integrated, so we are prepared to backup your data and have your calls routed to another location in the event of an outage. We know how important it is that your patients be able to reach you, and our backup capabilities ensure that you are never left in the dark.
Benefits
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Tailored and Uninterrupted Services
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Month-to-Month Service Agreement
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Nationwide Back-Up
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Secure Backup and Storage
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PCI-DSS and HIPAA/HITech Complaint
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Cost Effective
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Increased Staffing Efficiency
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Seamless Integration
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Multiple Delivery Options
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Toll-Free Phone Numbers
