Industries
Los Angeles Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN LOS ANGELES
Experienced, Friendly Professionals
With over two decades of call center experience as an industry leader, AnswerNet is the premier choice in medical answering services in the greater Los Angeles area.
We know healthcare is important to your patients and that they need their concerns addressed quickly and professionally. Our history of partnerships with a wide variety of medical industries allows us to provide high-quality inbound call center services, billing assistance, medical appointment scheduling, insurance assistance, and more. Whether you’re based in Burbank, Glendale, Mission Hills, or beyond, AnswerNet has you covered.
Experience
AnswerNet provides thousands of healthcare offices in Los Angeles and around the country with high-quality medical answering services. Regardless of the size, scope, or specialty of your practice, we are the right choice for you.
We are the leading providers in telephone answering services for a reason. Our agents follow strict guidelines regarding message-taking, delivery, call prioritization, and dispatching with urgency. We also take PCI-DSS and HIPAA/HITech compliance very seriously, so your patients’ information is always protected and handled with care. All AnswerNet employees sign a confidentiality agreement and are fully-trained in HIPAA compliance upon hire.
Rigorous Training
We train our staff to be the best in the business. Our rigorous training process helps to ensure that your calls are handled properly and your patients receive the best customer service possible. Being friendly, knowledgeable, and professional is what we do best, and we strive to ensure that our agents provide the same for your business. You can rest assured that every one of your patients are provided with the best customer service the call center industry has to offer.
Multilingual Agents
Los Angeles is an extremely diverse area with a large percentage of the population speaking a language other than English. That’s why we provide multilingual agents who are fluent in French, Spanish, and English. And for patients who speak another language, we partner with an interpreting service that provides real-time translation in over 250 languages.
Disaster Backup
We know that your healthcare facility serves a vast amount of people. And with the large population of Los Angeles, we know that it’s critical for you to be connected to your patients at all times. That’s why AnswerNet has disaster backup capabilities, allowing you to secure your data and re-route calls to one of our 30+ integrated call centers across the continent. Although outages are rare, you can rest assured that your patients are still cared for in any situation.
Benefits
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Tailored, Uninterrupted Services
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Month-to-Month Service Agreements
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National Back-Up
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Secure Backup & Storage
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PCI-DSS Complaint
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Cost Effective
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Increased Staffing Efficiency
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Seamless Integration
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Multiple Delivery Options
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Toll-Free Phone Numbers
