Chicago Medical Answering Services

Keep your patients' information safe and secure


Trusted, Highly Competent Professionals

Chicago is a major international city with over 2.7 million residents, 50 wards, and 100 neighborhoods. With 8 major league sports teams – and a plethora of things to do – Chicago also has a bustling tourist scene, inviting millions each year.

For such a thriving and vibrant metropolis, the citizens of Chicago rely heavily on their public health system. The more connected they are to local clinics and hospitals, the more likely they will receive timely and efficient care.

Hospitals such as the University of Chicago’s Medical Center and Northwestern Memorial become incredibly busy during major public events or even the COVID-19 pandemic. While citizens rely heavily on their public health system, hospital staff rely on third-parties to help them connect with their community and keep them informed of health-related issues affecting the city.

AnswerNet has a wealth of experience handling Chicagoland’s patient caller needs. We’ve been in the telephone answering service for decades, and supporting medical practices comes naturally to us given our experience. 

When patients from Chicago and the Greater Chicagoland Area need to get a live agent on the phone regarding appointments, scheduling, billing, insurance and the like, we’ve got the experienced agents who can help them find exactly what they’re looking for. 

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Highly Competent Professionals

We meet your caller’s concerns with trained and savvy live agents, ready to handle anything. 

Through our Chicago medical appointment scheduling and management services, we can make appointments, manage them as things come up, and get appointment reminders out to your patients, so that no-shows are a thing of the past! 

Multiple Language Capabilities

Some of the most widely spoken languages in the city of Chicago include Spanish, Polish, and Chinese. We understand how important it is to communicate issues regarding health in a language most comfortable to each and every citizen. 

Fluent in English, Spanish and  French, our bilingual agents can shift gears quickly for your callers, and provide a warm transfer over to our real-time answering service for nearly all other languages. 

Our agents always act in accordance with regulatory bodies like HIPAA and HITech. We pride ourselves in maintaining the standards set by these and other institutions. Protecting your patients’ information and data with these practices is something we take very seriously.

Remain Accessible

AnswerNet manages a convenient call center location right in the city. However, in the event of a snowstorm or other emergency which causes a loss of power, we still have you covered.

Our network of call centers consists of 31 digitally interconnected offices, all with the best in disaster backup and call re‐routing capabilities. We ensure that your systems’ data is safe and secure regardless of any unforeseen events. 


No matter the needs of your Chicago-based practice, hospital, or institution, AnswerNet has decades of experience in the medical sector. Private office contracts, contracts with small and mid-level practices, we’ve done it all, and we know the field through our years of dedication to helping medical professionals support their patients.  

AnswerNet is known for our telephone medical answering service. We adhere to strict guidelines when it comes to message-taking, prioritizing incoming calls, delivering calls and information, and anything else your patients need. We’re the best in the business for that reason

How We Help You...

  • 24/7/365 Service (no matter what!)
  • Range of Payment Options Available
  • Customizable Services
  • Numerous Facilities to Keep You Connected
  • Advanced Security and Compliance
  • Easy Integration with Your Current Technology
  • Local and Toll-Free Numbers Provided

Are you ready to upgrade your Medical Answering Service?

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