AnswerNet Call Centers and Answering Services
Call Center Services
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Call Center Services (Overview)

AnswerNet provides full-service Inbound, Outbound, Electronic and Business Process Outsourcing (BPO) call center services. We offer customized contact center solutions for your business that go far beyond the typical call center and answering service.


Learn about types of call center services and explore our directory of services.
Read more below...

Call Center Services: Inbound, Outbound, Automated and BPO Services

What are call center services?

Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Virtually any business process you can do by phone, web or email can be outsourced to AnswerNet. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs.


Contact us now for a consultation or read more below.


Services fall into 4 basic categories...

  • Inbound – We TAKE the calls for you.
  • Outbound – We MAKE the calls for you.
  • Automated (Electronic) – We AUTOMATE processes for you.
  • Business Process Outsourcing (BPO) – You DELEGATE the business process
    to us.


Call Center Services Directory:

Explore the Directory listed on the right side of this page. If you don't see the service you need, contact us and we can customize a service just for you.


Inbound Call Center Services – We TAKE the Calls for You

Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.


Learn more about all the Inbound Call Center Services.


Outbound Call Center Services – We MAKE the Calls for You

Outbound focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include: telesales, telemarketing and market research.


Learn more about all the Outbound Call Center Services.


Automated (Electronic) Services – We AUTOMATE Processes
for You

Electronic are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.

Learn more about Automated Services.


Business Process Outsourcing (BPO) –
You DELEGATE the Business Process to Us

Business Process Outsourcing (BPO) services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfillment, email management and faxing.


Learn more about business process outsourcing (BPO) Call Center Services.


Multilingual and Hearing-impaired Support

AnswerNet’s Multilingual Support Services provide fluent, native speakers of English, Spanish and French and support for 250 other languages.


Learn more about our Multilingual Support Services.


AnswerNet offers Teletypewriter (TTY) and Internet Protocol Relay (IP Relay) Services as well as American Sign Language (ASL) to allow the hearing-impaired or deaf to communicate with your business.


Learn more about TTY-IP-Relay Services.


Learn more about American Sign Language (ASL) support.


Contact Us Today

Contact us today to set up call center services customized to your business needs.

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Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.


Learn more about Industries Served...


Get Started Now

Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.


Click here to request a free consultation.