Call Center Services: Inbound, Outbound, Automated and BPO Services

What are call center services?

Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Virtually any business process you can do by phone, web or email can be outsourced to AnswerNet. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs.

Contact us now for a consultation or read more below.

Services fall into 4 basic categories...

• Inbound – We TAKE the calls for you.
• Outbound – We MAKE the calls for you.
• Automated (Electronic) – We AUTOMATE processes for you.
• Business Process Outsourcing (BPO) – You DELEGATE the business process
  to us.

Call Center Services Directory:

Explore the Directory listed on the right side of this page. If you don't see the service you need, contact us and we can customize a service just for you.

Inbound Call Center Services – We TAKE the Calls for You

Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.

Learn more about all the Inbound Call Center Services.

Outbound Call Center Services – We MAKE the Calls for You

Outbound focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include: telesales, telemarketing and market research.

Learn more about all the Outbound Call Center Services.

Automated (Electronic) Services – We AUTOMATE Processes
for You

Electronic are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.

Learn more about Automated Services.

Business Process Outsourcing (BPO) –
You DELEGATE the Business Process to Us

Business Process Outsourcing (BPO) services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfillment, email management and faxing.

Learn more about business process outsourcing (BPO) Call Center Services.

Multilingual and Hearing-impaired Support

AnswerNet’s Multilingual Support Services provide fluent, native speakers of English, Spanish and French and support for 250 other languages.

Learn more about our Multilingual Support Services.

AnswerNet offers Teletypewriter (TTY) and Internet Protocol Relay (IP Relay) Services as well as American Sign Language (ASL) to allow the hearing-impaired or deaf to communicate with your business.

Learn more about TTY-IP-Relay Services.

Learn more about American Sign Language (ASL) support.

Contact Us Today

Contact us today to set up call center services customized to your business needs.

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Services Directory

• Take Calls (Inbound)
  Inbound Call Center Services

  • Telephone Answering
    • Cell Phone Answering
    • Medical Answering
    • Overflow/After-hours
  • Appointment Management
  • Building Maintenance
  • Customer Service
  • Direct Response
  • Disaster Response
  • Dispatch
  • Emergency Call Center Services
  • Help Desk
  • Hotlines
  • Live Chat
  • Loyalty Programs
  • Order Processing
  • Recall
  • Virtual Receptionist
    
    

• Make Calls(Outbound)

  Outbound Call Center Services
  • Appointment Setting
  • Collection Reminders
  • Lead Generation
  • Insurance Sales
  • Market Research
  • Mystery Shopping
  • Payment Protection
  • Event Registration
  • Telesales
  • Telemarketing
  • Warranty Programs
    
    

• Automate (Electronic)

  Automated Services

  • Appointment Reminders
  • Dealer Locator
  • Email Management
  • Fax
  • Follow Me
  • Holiday Greeting
  • Interactive Voice Response
  • Online Scheduling
  • SMS Text
  • Voicemail
    
    

• Delegate (BPO)

  • Delegate (BPO) Overview
  • CRM Hosting
  • Fulfillment
  • TTY IP Relay Service
  • Voice-to-CRM
  • Voice-to-Email
  • Voiceover Talent

 

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