Case Study
Clean Energy Financial Solutions
1-page Case Study | Real-world results | Learn how a clean energy company mitigated agreement risk and fraud by completing 2,500 monthly web-integrated video TPVs.
What You’ll Learn
A solar financing provider adopted web-integrated video TPV to prevent fraud and streamline verifications.
- Video Workflows: Web routing sent requests straight to agents.
- Visual ID Checks: Superior fraud protection vs. basic audio IVR.
- Recorded Sessions: Fully documented terms cut contract disputes.
- Results: 2,500 video TPVs completed monthly with lower risk.
The Case Study
Industry: Energy
Timeframe: 2024-present
Client: TPV Services, A leading provider of solar financing solutions.
Provide video TPV services that support customer agreement verification, reduce fraud risk and enable the client to scale with confidence
The Client
Our client is a fast-growing company in the clean energy sector that offers flexible financing plans for homeowners investing in solar panel installations. Their customers can choose from a variety of products, including solar batteries and bundled energy solutions with tailored payment options. To ensure transparency and reduce fraud, the company sought a video-based Third Party Verification (TPV) partner that could scale with demand.
The Challenges
Before partnering with AnswerNet, the company’s internal support team managed all customer verifications manually. However, growing call volume and the need for enhanced fraud prevention and documentation pushed them to look for a more robust and professional solution. They required a partner who could:
- Accept video verification requests directly from their web platform
- Facilitate real-time scheduling and call handling
- Ensure every call was recorded and documented
- Follow a custom script confirming critical terms with customers
The Solution
AnswerNet developed a unique video TPV workflow, integrating seamlessly with the client's webform submission process. Each customer request is routed into AnswerNet’s agent queue, where trained agents initiate secure, recorded video calls. During each session:
- Agents follow a customized script tailored to the client's contract terms
- Customer identity and agreement are visually confirmed
- Sessions are recorded in full for compliance and documentation
The Result
Since going live, AnswerNet has completed an average of 2,500 video TPVs per month. This service not only improves customer experience but also reduces disputes and risk by providing full visual documentation of each agreement. The client has gained peace of mind knowing every customer interaction is secure, recorded and professionally handled.
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