Industries
Columbus Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN COLUMBUS, OH
Experienced, Trusted, & Professional
If you’re in the market for a medical answering service, AnswerNet is here to help. We have proven experience in providing medical answering services for thousands of healthcare offices not only in Columbus but nationwide as well.
Our team of high qualified agents are trained to provide immediate, friendly, and professional assistance to your patients over the phone. We are prepared to assist with billing, insurance, appointment scheduling, and much more to help keep your patients happy and to ensure your practice runs smoothly.
Our Experience, Your Gains
Customer service is in our blood, and we know how vital it is in patient retention. AnswerNet’s medical telephone answering services ensure that your patients’ calls are answered immediately by our fully-trained staff so your patients’ concerns can be addressed in a timely manner.
AnswerNet’s Columbus medical appointment scheduling and management services can also schedule and manage your appointments for you. We can even provide your patients with appointment reminders to reduce the amount of “no shows” your office sees.
Rigorous and Extensive Training
We take our jobs very seriously, and we teach all of our agents to be industry leaders at what they do. By providing all of our agents with rigorous training, we can make certain that your patients are always provided with friendly, professional, and knowledgeable care 24/7/365. That’s why we’re the top answering service in the Columbus area.
Bilingual Call Support
In order to help you provide care for as many patients as possible, AnswerNet provides bilingual agents who are fluent in English, French, and Spanish.
In need of other language services? We partner with an interpreting service that can translate over 250 additional languages to make sure that all of your patients receive the same level of care.
Remain Accessible
System outages are rare, but we know how debilitating they can be for your business if they ever occur. With over 30 integrated North American call centers, AnswerNet is always prepared for an outage. Our disaster backup capabilities ensure that your data is always kept secure and your patients can still reach you.
Industry Experience
From Columbus, Dayton, Cincinnati, and beyond, AnswerNet provides services to thousands of healthcare office of varying scope, size, and specialty. We know this industry like the back of our hand, and always strive to provide the best possible services for our clients.
We are well established as leading providers in the telephone answering service industry for a reason. Our call center agents are required to follow mandatory guidelines in regards to message-taking, delivery, call prioritization, and dispatching with urgency. In addition, Answernet also takes PCI-DSS and HIPAA/HITech compliance seriously, so rest easy knowing that your patients’ healthcare information is always protected and handled with the proper care. Every AnswerNet employee upon hire, must sign a confidentiality agreement and then they are fully trained in HIPAA compliance..
We Can Help With...
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24/7/365 Service (no matter what!)
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Range of Payment Options Available
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Customizable Services
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Numerous Facilities to Keep You Connected
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Advanced Security and Compliance
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Easy Integration with Your Current Technology
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Local and Toll-Free Numbers Provided
