Services for Energy
Energy Choice California
Energy Choice California (ECC) was established in 2017 and is a leading provider in contact center solutions for the energy industry. ECC’s main goal is to help energy retailers and utilities in the state of California.
Our Commitment
High Demand
California’s energy demands are one of the largest in the United States, and many energy retailers—especially those who are active within community choice aggregations (CCAs)—are seeking partnerships with contact centers who can provide comprehensive, seamless and cost-effective customer care program. That is where ECC comes in.
Our turnkey contact center solutions allow an energy retailer or provider to ramp up quickly and efficiently when operating a CCA.
Services for the Energy Industry
Explore some of the services we offer in our energy division.
Customer Care and Enrollment Support
Our contact centers are open all day, every day. By working with us, we can cut down on the cost to hire in-house staff for coverage during nights, weekends, and holidays.
- Employee hotlines
- Emergency availability
- Overflow, after-hours, and emergency calls
- Crisis management services
Omnichannel Communication
Consumers today like to communicate across multiple channels. Rather than just one line of support, we can provide several, including:
- Phone
- SMS text
- Live chat
Our system also supports third-party integration through API, so we can connect with whatever CRM software you are using for a seamless transaction of data.
Pre or Post-Sales Follow Up
In a growing and highly competitive market, your sales representatives need assistance to complete transactions. Whether following up from a tradeshow to close the sale, to third party verification or helping prepare for door-to-door campaigns, We can provide multiple contact center solutions to ensure consumer data is managed properly.
Automated Reminders
With our unique Interactive Voice Response (IVR) system, we can call your clients and remind them of their appointments—which, in turn, lowers your “no show” rate and increases your bottom‐line revenue.
- Payment reminders
- Script development
- Voiceover talent
- Cloud-based
