Industries

Austin Medical Answering Services

Gardez les informations de vos patients en toute sécurité

DEMANDER UN DEVIS

SERVICES FOR MEDICAL PRACTICES IN AUSTIN, TX

Experienced and Professional

Over the last decade, the explosion of tech jobs has blossomed all over the Austin area at a rate that even the bluebonnet flowers could be envious of. The medical field is no exception to this growth and here at Answernet, we bring state of the art medical answering service technology to the Austin region. 

AnswerNet works with a variety of medical practices in the greater Austin area. AnswerNet is highly experienced in managing all your medical telephone answering service needs. 

Each answering service partnership is customized to meet the needs of your medical or professional practice. We offer a comprehensive list of services for the healthcare industries. AnswerNet has the knowledge and ability to immediately answer your patients questions – including questions regarding, appointment scheduling, insurance and billing. Other services include 24/7/365 Virtual Office Assistant, after hours medical answering services and more for the Austin area 

Support multilingue

Nous sommes fiers de veiller à ce que chaque client se sente comme chez lui. Nous employons des agents qui parlent couramment l'espagnol, le français et d'autres langues.

Offres évolutives

Aucune entreprise n'est la même. Nous proposons des services spécialisés adaptés à toutes les entreprises, qu'il s'agisse de petites entreprises en phase de démarrage ou d'entreprises bien établies.

Intégration transparente

Notre technologie prend en charge les intégrations API pour une connexion et une interaction fluides avec vos systèmes, plateformes et applications.

Experienced Agents

With patients always being the center of every practice, patient satisfaction is so important. you want to ensure that their call immediately gets answered and they are not placed on hold for any extended time. When partnering with a trained, fully-staffed answering service, you can count on your calls answered and attended to quickly from trained live call agents based in the United States. 

Your practice can also benefit from AnswerNet’s Austin medical appointment scheduling services, saving your staff time and saving you money. It does not matter if your office is located in Bastrop, Caldwell, Hays, Travis, and Williamson counties, or any other area in Austin, AnswerNet can manage your office’s appointments and remind patients of their appointments. We are well equipped to manage your office’s schedule efficiently and minimize the number of “no shows.”

Extensive Training

All medical answering service representatives are trained extensively and thoroughly briefed on every account needs. All representees are held to the highest standards and held accountable to the requirements of HIPAA compliance. Our agents are friendly, professional, and empathetic to all callers no matter the time of day— 24 hours a day, 7 days a week and 365 days a year.

BILINGUAL CALL AGENTS

We recognize and understand that the Austin area is made up of patients from different ethnical backgrounds and may not speak fluent English. AnswerNet employs native speakers of English, Spanish and French as part of our base services. For other languages, AnswerNet uses a translation service that interprets 250 different languages using simultaneous translation technology and live native speakers. We also offer live ASL video chat, TTY, and IP Relay for the hearing impaired.

HIPAA COMLIANCE

AnswerNet is a HIPAA compliant organization. All AnswerNet employees; including call center agents, supervisors, and management, go through extensive HIPAA training to ensure compliance. All call centers are HIPAA compliant! 

Garder le contact

With more than 30 call center locations, our disaster response services assure program continuity, no matter what is happening. All scripting and data are secure on a cloud platform. This ensures your office will stay in touch with all of your patients regardless of the scenario. 

Nous pouvons vous aider...
  • 24/7/365 Service (no matter what!)
  • Range of Payment Options Available
  • Customizable Services
  • Numerous Facilities to Keep You Connected
  • Advanced Security and Compliance
  • Easy Integration with Your Current Technology
  • Local and Toll-Free Numbers Provided

Are you ready to up-level your Medical Answering Service?


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