Emily Egan

4 suited hands clasping together, empower your customer service reps

4 Must Read Ways to Empower Your Customer Service Representatives

It’s no secret that customer service can be a tough industry to work in. But customer service has very rewarding moments as well, and the job can be extremely fulfilling if your representatives are properly supported. Read on for some ways managers, business owners, or supervisors can help make their …

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Reaching Students via Omni-Channel: 4 Proven Methods

Speaking to your students through omni-channel communication is an essential strategy for enrollment and engagement. As college decision day looms near, students are weighing options to determine their future paths. They’ll be juggling offers and information from dozens of colleges and universities which is a lot to take in. Often, …

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6 Simple Ways Call Centers Help the Cannabis Industry

The cannabis industry is growing reliant on call centers as demand for recreational cannabis and its related information grows with each passing year. When strategizing ways to get cannabis customer’s attention and move them through the sales process, call centers might not be the first thing that come to mind. …

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