Portland Call Center
Government Agencies, Healthcare, HVAC, Utilities, Property Management, Real Estate, Retail
2951 NW Division Street,
Suite 110, Gresham, OR 97030
Portland Call Center & Answering Service
Call Center Services Award of Excellence Multi-Year Winner
Portland has extensive experience providing top quality DRTV, Customer Care, Help Desk, Appointment Scheduling and Virtual Receptionist services to a wide range of businesses, professionals and agencies including HVAC, healthcare, search and rescue teams.
AnswerNet-Portland has loyal customers who appreciate the center’s attention to detail and superb knowledge of their needs. One fuel oil firm has been with AnswerNet-Portland for over 20 years!
Professional, Prompt and Courteous
Call Center Services and Answering Services
The Portland call center is part of AnswerNet—a nationwide full-service provider of Inbound, Outbound, Automated and Business Processing Outsourcing (BPO) Call Center Solutions. AnswerNet has 28 locations—including Portland—that provides call center services and telephone answering services throughout North America.
Call Center Services
- Telephone Answering Services
- Appointment Reminders/Scheduling
- Building Maintenance Management
- CRM Hosting
- Customer Care
- Direct Response Marketing Support
- Email Management
- Help Desk
- HR/SOX Hotlines
- Live Chat
- Order Entry/Order Processing
- Virtual Receptionist
- SMS (Direct Text & Response Capabilities)
- Web-based MessageRetrievall
- Spanish Translation
Enhanced Call Center Service Offerings
SMS (Direct Text and Response Capabilities)
- Reply straight from your mobile device confirming receipt of a message
- SAVE on monthly cell phone and call center minutes by alleviating the need to make a call and confirm receipt.
- Text a message to us that will immediately pop up at an agent screen
- 24/7/365 access to your messages online and in real-time
- View “read” and “unread” messages
- Forward messages via email
- Delete or mark messages as “read”
- Send a message that immediately pops up on
an agent’s screen.