Your Students. Their Dreams. Our Mission.
Call Center Support for Higher Education
AnswerNet Education Services is your single-source communications partner for admissions & enrollment, retention, financial aid, alumni relations, facilities management, and other student support services.
We work closely with colleges and universities to deliver comprehensive, scalable enrollment management solutions to
help reinforce their efforts to increase tuition revenue.
From initial inquiry through to graduation, our high-touch, student-centric outreach approach is designed to engage prospects at the peak of their interest, guide them through the matriculation
process, and once enrolled — provide ongoing support and encouragement throughout their academic journey.
Your Students. Their Dreams. Our Mission.
Call Center Support for Higher Education
AnswerNet Education Services is your single-source communications partner for admissions and enrollment, retention, financial aid, alumni relations, and other student support services. We work closely with colleges and universities by delivering comprehensive, scalable enrollment management solutions to
help reinforce their efforts to increase tuition revenue.
From initial inquiry through graduation, our high-touch, student-centric outreach approach is designed to engage prospects at
the peak of their interest, guide them through the matriculation
process, and once enrolled — provide ongoing support and encouragement throughout their academic journey.
Relationships That Convert
Who We Are
The AnswerNet Difference is found in our core competency: we deliver student-centric services that drive increased student enrollment numbers for the colleges and higher education organizations that we serve.
We specialize in delivering recruitment, admissions/ enrollment, retention/
re-enrollment, and financial aid support for higher education clients. Additionally, we provide high-touch student support with an emphasis on the student experience and on providing a one-stop/one-touch student resolution.
Our technology solutions integrate client-applications within a unified agent dashboard to provide performance analytics that help optimize individual and team contributions. The elements of our solutions are tailored to your unique needs and scale as those needs change.
Relationships That Convert
Who We Are
The AnswerNet difference is found in our core competency: we deliver student centric services that drive increased student enrollment and persistence numbers for the colleges and higher education organizations that we serve.
AnswerNet specializes in delivering recruitment, admissions/enrollment, retention/re-enrollment, and financial aid support for higher education clients. We provide high-touch student support with an emphasis on the student experience and on providing a one-stop/one-touch student resolution. Our student support center is staffed with individuals who literally have decades of experience in higher education. Team members who have chosen to work with us are passionate about the impact higher education can have on the students, their families, and their lives. We get Higher Education!
Our technology solutions integrate client-applications within a unified agent dashboard to provide performance analytics that help optimize individual and team contributions. The elements of our solutions are tailored to your unique needs and designed to scale and evolve as those needs change.
Education Support Services
Enrollment Management
Student Retention
As your “Enrollment Ambassadors,” we’re committed to optimizing your efforts by engaging with your applicants at the peak of their interest. Our specialists are highly skilled with enrollment procedures – from fielding calls & providing comprehensive advising, to delivering detailed & actionable information to help enrollees move swiftly through the process.
Sometimes your students need extra help staying focused or motivated. Others may be falling behind academically and need assistance with finding campus tutors or other student support services you offer. Utilizing strategically timed touchpoints and activity performance-based markers, our specialists are specially trained to handle all of these scenarios.
Financial Aid Support
Other Services
The financial aid process can be overwhelming – not only for your students, but also for your staff who need support ensuring all calls and questions are answered quickly and accurately. Our specialists experts in managing heavy call volumes and can answer all Tier 1 level questions as well.
We aren’t just limited to enrollment and financial aid support. At AnswerNet Education Services, we’ll do whatever it takes to make sure your institution succeeds in all areas, including emergency alerts, compliance hotlines, facilities management, alumni services, technical support, and more.
Education Services
Explore some of the services we offer in our education division.
Enrollment Management
As your “Enrollment Ambassadors,” we are committed to optimizing your admission efforts by engaging with your applicants at the peak of their interest. Our specialists are highly skilled with enrollment procedures – from fielding calls and providing comprehensive advising, to delivering detailed and actionable information that helps your enrollees move swiftly through the process.
Student Retention
Sometimes your students need extra help staying focused or motivated. Others may be falling behind academically and need assistance with finding campus tutors or your other student support services. Utilizing strategically timed touchpoints and activity performance-based markers, our specialists are trained to handle all of these scenarios.
Financial Aid Support
The financial aid process can be overwhelming – both for your students who need help overcoming their financial barriers, as well as your staff, who need support with ensuring calls and questions are answered quickly and efficiently. Our specialists are expertly qualified to manage heavy call volume and answer all Tier 1 level questions.
Other Solutions
The solutions provided by AnswerNet Education Services doesn’t end with enrollment and financial aid. We’ll do whatever it takes to make sure your institution succeeds in all areas – such as emergency alerts, compliance hotlines, facilities management, alumni services, and technical support.
How You Benefit
We judge our own success by how effectively we help our clients – from streamlining internal processes and providing staff support, to delivering knowledgeable, high-touch outreach to current and prospective students.
As our partner, you can expect...
-
A full-service solution designed to meet your recruitment & retention goals
-
Support specialists with decades of higher education experience
-
The technical ability to protect your brand & reputation
-
Customized, tailored services to evolve with you
-
A compassionate, high-touch approach to student engagement
Led by a team of academic and enrollment professionals, we understand the challenges involved with growing your enrollment and improving student outcomes. That’s why we’re ready to collaborate with your team to help keep your students connected, motivated and engaged – from pre-admissions, to enrollment and beyond.
How You Benefit
We judge our own success by how effectively we help our clients – from streamlining internal processes and providing staff support – to delivering knowledgeable, high-touch outreach to current and prospective students.
As our partner, you can expect...
-
A full-service solution designed to meet your recruitment and retention goals
-
Support specialists with decades of higher education experience
-
The technical ability to protect your brand and reputation
-
Customized, tailored services to evolve with you
-
A compassionate, high-touch approach to student engagements
Led by a team of academic and enrollment professionals, we understand the challenges involved with growing your enrollment and improving student outcomes. That’s why we’re ready to collaborate with your team to help keep your students connected, motivated and engaged – from pre-admissions, to enrollment and beyond.
White Papers
Discover what we’ve learned along the way with our white papers.
Education at a Glance
Professional Agents
Our agents pride themselves on being an extension of your business and undergo thorough training on contact center etiquette.
24/7 Coverage
Agents are available around the clock to answer your students’ calls. Whether it’s peak call time or after-hours, we have you covered!
Cost-Effective Options
Whether you’re a large university or a smaller community college, AnswerNet Education has cost-effective plans to fit any budget.
Flexible Solutions
Our solutions scale up or down depending on your size and your needs. It’s this flexibility that allows AnswerNet to ramp-up quickly and adapt to last-minute program changes.
Reliable Quality Assurance
Our QA teams & software ensure that all standards are met or exceeded at all times. Agents are monitored and trained to deliver only the finest customer service.
The AnswerNet Advantage
Our full suite of communication services and solutions goes far beyond what traditional enrollment solution providers can offer.
We have the advantage – and it’s one that is designed to benefit your institution, your staff, and your students.
What is our advantage? It’s our ability to deliver nearly every communication solution or support service you may need – from enrollment management, to campus safety alerts and facilities management – all from one provider and a single point of contact.
The AnswerNet Advantage
Our full suite of communication services and solutions goes far beyond what traditional enrollment solution providers can offer.
We have the advantage – and it’s one that is designed to benefit your institution, your staff, and your students.
What is our advantage? It’s our ability to deliver nearly every communication solution or support service you may need – from enrollment management, to campus safety alerts and facilities management – all from one provider and a single point of contact.
SOC 2 Certification
AnswerNet Education Services, a division of AnswerNet dedicated to the higher education industry, has successfully completed the Service Organization Control (SOC) 2 Type II audit by I.S. Partners. I.S. Partners is a globally recognized CPA firm that provides SOC audits and IT assurance services nationwide.
SOC 2 Certification
AnswerNet Education Services, a division of AnswerNet dedicated to the higher education industry, has successfully completed the Service Organization Control (SOC) 2 Type II audit by I.S. Partners. I.S. Partners is a globally recognized CPA firm that provides SOC audits and IT assurance services nationwide.
What is SOC 2?
The SOC 2 audit is designed to assure existing and prospective clients and other stakeholders that AnswerNet Education Services adheres to the standards set by the American Institute of Certified Public Accountants (AICPA) regarding data security.
The SOC 2 examination relies on the service organization designing and operating their controls to meet the Trust Services Principles of Security, Availability, Processing Integrity, Confidentiality, and Privacy. I.S. Partners examined AnswerNet Education Services for a period through 2018 and was able to assure AnswerNet Education Services’ customer relationship solutions system for inbound, outbound, and automated call center solutions were protected.
