The Call Center's Call Center
About Us
AnswerNet is a full-service provider of inbound, outbound, and automated contact center services.
We also have specialty divisions in business process outsourcing (BPO), agriculture (AnswerNet Agriculture), nonprofit, appointment setting (Appointment Setting Pros), and education (AnswerNet Education).
The Call Center's Call Center
About Us
AnswerNet is a full-service provider of inbound, outbound, and automated contact center services.
We also have specialty divisions in business process outsourcing (BPO), agriculture (AnswerNet Agriculture), nonprofit, appointment setting (Appointment Setting Pros), and education (AnswerNet Education).
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"An Award-Winning Service" - Inc. 500's Fastest Growing Companies
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"Top 50 Teleservices Companies" - Customer Interaction Solutions
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"Best Run Company" - SmartCEO Magazine
Who We Are
Our Story
AnswerNet is a brand name for the AnswerNet family of affiliated companies. These include AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp. Synergy
Solutions, Contact Centre Growth Corporation and TPV, LLC., among others.
Together with our affiliates, AnswerNet operates 31 contact centers within the continental United States and Canada. We provide a vast range of contact center services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualification, market research, and a host of other contact management solutions provide to thousands of satisfied clients who process millions of contacts each year.
Who We Are
Our Story
AnswerNet is a brand name for the AnswerNet family of affiliated companies. These include AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp. Synergy
Solutions, Contact Centre Growth Corporation and TPV, LLC., among others.
Together with our affiliates, AnswerNet operates 31 contact centers within the continental United States and Canada. We provide a vast range of contact center services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualification, market research, and a host of other contact management solutions provide to thousands of satisfied clients who process millions of contacts each year.
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"An Award-Winning Service" - Inc. 500's Fastest Growing Companies
-
"Top 50 Teleservices Companies" - Customer Interaction Solutions
-
"Best Run Company" - SmartCEO Magazine
Mission Statement
AnswerNet’s mission is to provide our customers with the people, services, and technology to allow them to run their businesses, their way.
At a Glance
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Operates 31 call centers throughout the US and Canada
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Customizes every program to meet our clients' needs
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Precisely matches agents to call volume
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Provides consistent services - even through a disaster
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Handles 100 million+ interactions per year for 10,000+ clients
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Puts agents through rigorous training before answering calls
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Monitors agents through a 33-point QA checklist
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Known in the industry as "The Call Center's Call Center"
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Provides full-service team of in-house technicians available 24/7
At a Glance
-
Operates 30 call centers throughout the US and Canada
-
Customizes every program to meet our clients' needs
-
Precisely matches agents to call volume
-
Provides consistent services - even through a disaster
-
Handles 100 million+ interactions per year for 10,000+ clients
-
Puts agents through rigorous training before answering calls
-
Monitors agents through a 33-point QA checklist
-
Known in the industry as "The Call Center's Call Center"
-
Provides full-service team of in-house technicians available 24/7
Corporate Environment
At AnswerNet, we’re able to achieve our goals through the hard work and dedication of hundreds of employees across the country. They steadfastly remain committed to helping our clients grow their businesses.
This is why we strive to provide opportunities for success in a nurturing environment. We embrace individual achievement and encourage professional advancement.
Corporate Environment
At AnswerNet, we’re able to achieve our goals through the hard work and dedication of hundreds of employees across the country. They steadfastly remain committed to helping our clients grow their businesses.
This is why we strive to provide opportunities for success in a nurturing environment. We embrace individual achievement and encourage professional advancement.
Award Winning Service
AnswerNet has been named as one of the top 50 teleservices contact center outsourcers in the US multiple times by Customer Inter@ction Solutions magazine. We are also a SmartCEO award winner for a best-run company in the mid-Atlantic. In its first decade, AnswerNet was one of the fastest- growing businesses in the US as recognized by Inc. Magazine’s Inc. 500 List of Fastest Growing Privately Held Companies.
We are also one of the few contact center services to win The Association of TeleServices International’s (ATSI) Award of Excellence for 17 years. ATSI is the telemessaging industry’s leading professional organization. The award is given to the call centers that consistently provide clients with outstanding customer service.
Award Winning Service
AnswerNet has been named as one of the top 50 teleservices contact center outsourcers in the US multiple times by Customer Inter@ction Solutions magazine. We are also a SmartCEO award winner for a best-run company in the mid-Atlantic. In its first decade, AnswerNet was one of the fastest- growing businesses in the US as recognized by Inc. Magazine’s Inc. 500 List of Fastest Growing Privately Held Companies.
We are also one of the few contact center services to win The Association of TeleServices International’s (ATSI) Award of Excellence for 17 years. ATSI is the telemessaging industry’s leading professional organization. The award is given to the call centers that consistently provide clients with outstanding customer service.
Member of the Global BPO Alliance
AnswerNet is a proud member of the Global BPO Alliance.
The GBA brings together independent BPO (business process outsourcing) providers from Asia, Europe, Africa to provide a single point of contact for clients to offer BPO services in multiple languages by native speakers with the same level of service quality and local prices of each country. The addition of AnswerNet gives GBA an even greater global reach into the North American market, specifically the United States and Canada.
AnswerNet is enthusiastic about being a GBA partner and member.
Member of the Global BPO Alliance
AnswerNet is a proud member of the Global BPO Alliance.
The GBA brings together independent BPO (business process outsourcing) providers from Asia, Europe, Africa to provide a single point of contact for clients to offer BPO services in multiple languages by native speakers with the same level of service quality and local prices of each country. The addition of AnswerNet gives GBA an even greater global reach into the North American market, specifically the United States and Canada.
AnswerNet is enthusiastic about being a GBA partner and member.
