The U.S. plumbing market is currently valued at $121.5 billion, and that’s before factoring in the growing demand for smart plumbing tech. Business is booming, but if you don’t have a way to answer your calls, you’re going to miss out.
AnswerNet handles over 125 million calls, chats, and texts a year for over 10,000 clients across all industries. Today, we’re reaching out to plumbers to explain how a plumbing answering service can save you time, effort, and money.
Plumbing Answering Service Basics
It might seem natural to miss some inbound calls, or calls from customers to your business. But research cited by Forbes found that, on average, customers would pay an average of 19% more to avoid waiting for a response. Moreover, the same study found that 27% of customers are more likely to spend money when a business responds faster than expected.
A phone call answering service is an outside business that trains live agents to answer your business’ calls in an efficient, professional manner. An answering service takes messages, schedules appointments, and responds with clarity whenever your customers demand.
Benefits of a Plumbing Answering Service
Here are the biggest benefits a plumber answering service has to offer.
1. Provide 24/7 Service
A burst pipe or a leaking water heater needs to be dealt with immediately. If you miss one of those calls, tough luck: the customer will move on to another plumber before you call back.
A 24/7 answering service for plumbers ensures that calls are answered during rush hour, after hours, or even hours spent on-site with another customer. By capturing every lead, you guarantee more job opportunities and increased earnings.
2. Cut Overhead Costs
Hiring a full-time receptionist or managing phone calls yourself can be expensive. A plumber answering service provides the benefits of an in-house receptionist without the full-time salary, benefits, or additional office space.
Moreover, answering services offer flexible pricing plans that let you customize your package based on your business’s size and call volume. Our lowest-cost options include virtual receptionists and other automation that helps scale, streamline, and save.
3. Deliver Exceptional Customer Service
Studies show that increasing customer retention rates by just 5% can increase profits by between 25% and 95%. Improving customer satisfaction not only sparks joy, it drives retention and makes you money.
Our proven customer support services deliver results beyond an answering service for plumbers. To see how answering services have helped businesses across the board boost customer satisfaction, check out our case studies and testimonials.
The Plumbing Answering Service Advantage
Congratulations on taking your first step towards a plumber answering service! For a deeper dive on all things telecommunications, explore the rest of our AnswerNet blog community.
Our experts have decades of experience transforming small businesses into money-makers. To get in contact, feel free to reach out to them here or click the button below.
