Chris Fain

The Proven Method for Finding the Right Omni-channel Provider

There’s a reason omni-channel communication comes highly recommended from experts.  However, open rates vary widely depending on the audience and the medium. Choosing the right omni-channel provider for a higher education institution is no exception. Research from a study conducted by Mobile Marketing Watch shows that text messages have a …

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4 Reasons Why You Need IVR in Third-Party Verification

Third-party verification is a secure – and often required – means of protecting a business from sales fraud. More importantly, it protects the end user from less than savory business practices. The traditional way businesses conduct third-party verification typically includes a sales agent, the end user, and the verifier. However, …

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6 Tips for Using an Appointment Setting Service

As the saying goes, “nothing happens until a sale is made.” Unfortunately, getting your sales reps in front of prospects to make sales has never been more challenging. One solution savvy sales executives are turning to in solving this problem is the use of outsourced appointment setting services. While experienced …

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How Your Business Benefits from Outbound Call Center Services

There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …

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