Medical Answering Services
Keep your patients' information safe and secure
Safeguard patient data and streamline after-hours triage with AnswerNet’s 24/7/365 HIPAA-compliant answering service.
Services for Healthcare
Experienced Professionals
AnswerNet is well experienced in handling medical answering service programs for the healthcare industry.
We understand the immediate need of patients who call in requiring answers to a variety of questions.
We can assist with a variety of services, including insurance, billing, and appointment scheduling, and more.
Suport multilingüe
We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.
- Cultural sensitivity training
- Immigration terminology fluency
Scalable Offerings
No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.
- Flexible call volume management
- Custom tier pricing models
Integración sin problemas
Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.
- Secure automated lead logging
- Custom API and webhook support
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Experienced Professionals
Our experience in Medical Answering Services ensures your phones are answered by a live agent. Additionally, AnswerNet offers Servicios de gestión de citas. AnswerNet makes appointments, manages appointments, and even reminds your clients of their appointments. We run your office’s schedule efficiently and reduce the amount of “no shows.”
Rigorous Training
Our friendly, professional agents go through a rigorous training process. We ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.
Agentes multilingües
We provide bilingual agents who are fluent in English, Spanish and/or French. For other languages and dialects, we partner with a real-time interpreting service. All AnswerNet agents are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws and must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.
Keep in Contact
AnswerNet has a network of 30 integrated call centers equipped with disaster backup capabilities and call re‐routing. This secures your critical data and keeps your office in contact with your patients at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.
Experiencia
AnswerNet has literally thousands of small practice and private office contracts with medical professionals across the country. Our core business is telephone answering services, and we do it better than anyone else in the business. We follow strict guidelines about message-taking, delivery, prioritizing incoming calls, and dispatching them with urgency.
Beneficios
Tailored, Uninterrupted Services
Month-to-Month Service Agreements
Reserva Nacional
Backup y almacenamiento seguros
PCI-DSS Complaint
Cost Effective
Increased Staffing Efficiency
Integración sin problemas
Varias opciones de entrega
Local Numbers for Call Answering or Direct Use
Toll-Free Phone Numbers
AnswerNet was proud to sponsor this year's Jefferson Einstein Hospital's 71st Annual Harvest Ball.
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Experto en servicios
Cobertura personalizada a un precio asequible
Nuestro equipo está listo para proporcionarle toda la información sobre nuestras soluciones de centro de atención al cliente. Complete el formulario y uno de nuestros expertos en servicio se pondrá en contacto con usted para discutir un plan personalizado.
- 31 Centros de Atención al Cliente Especializados
- 125 millones de contactos al año
- 8K+ Happy Clients
Excelente 4,5 de 5
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