Telephone Answering Services
Never Miss Another Patient Call
24/7 HIPAA-compliant medical answering with live, US-based agents who answer in your practice’s name.
- Appointment scheduling directly in your EMR
- Urgent call escalation to on-call providers
- Bilingual support (English/Spanish)
Get a Custom Quote
Fill out your business details below and we’ll create a custom solution tailored to your budget
“I just try to be the person I’d want to talk to if I were calling.”
— AnswerNet Healthcare Agent
Trusted by 500+ Healthcare Practices
- HIPAA Certified
- 30+ Years
- US-Based
- 4.8 Rating
Every Missed Call Is a Missed Patient
Won’t Leave Voicemail
0
%
Call After Hours
0
%
Per New Patient
$
0
+
Your front desk can’t work 24/7. But your patients need you 24/7. That gap costs practices thousands every month.
Your Virtual Front Desk, 24/7/365
Live Answering
Real people answer in your practice’s name — not a generic call center script.
Appointment Scheduling
Agents book directly into your calendar — no message slips to chase.
Urgent Call Routing
Critical calls reach your on-call provider immediately via your rules.
Our HIPAA-trained agents learn your protocols and handle calls exactly like your staff.
Why 500+ Practices Trust AnswerNet
30+ Years Serving Healthcare
We understand medical urgency, patient anxiety, and HIPAA compliance.
100% US & Canada-Based
Every call answered by trained professionals in North America.
HIPAA-Compliant & Secure
BAA included. Annual audits. Encrypted messaging.
EMR/EHR Integration
We work inside athena, Epic, Cerner, Simple Practice, and more.
Fair 6-Second Billing
Pay for actual time used — not rounded-up minutes.
No Long-Term Contracts
Month-to-month service. Cancel with 30 days notice.
Works With Your Systems
Up and Running in 48 Hours
Tell Us Your Protocols
Share your call handling rules, scheduling preferences, and patient interaction guidelines.
We Train Our Agents
Our team learns your terminology, systems, and patient care standards — ready to answer as your staff.
Start Capturing Calls
Forward your lines and we answer — as seamlessly as your own staff, within 48 hours.
Your Dedicated Team
Real people, trained on your protocols, ready to help your patients with the care they deserve.
No Long-Term Contracts
No hardware to install. No commitments. Just forward your calls when ready and start capturing every opportunity.
What Are Missed Calls Costing You?
Enter Your Numbers
See the revenue walking out your door every month.
Lost calls/month
27
Lost patients/month
8
Revenue Lost Annually
$33,600
Estimates based on industry averages. Your results may vary.
Fair, Transparent Pricing
You shouldn’t pay for the time our agents spend on hold.
Plans for Every Practice
Small solo practices to multi-specialty groups — with a plan that fits your volume.
6-Second Billing
Precise billing—billed by 6-second increments so you’re only charged for what you use.
Simple Rate Structure
A flat per-minute rate. A flat setup cost. No upcharges for weekends. No per-ticket fees.
Works With Your Systems
MOST SERVICES
60 sec
Billed for 15-second call
ANSWERNET
18 sec
Billed for 15-second call
That difference adds up every month.
“Our rate card might look similar to competitors. Your invoice won’t.”
— CFO, Multi-Location Practice
Get Your Custom Quote
or call 800-411-5777
What Healthcare
“AnswerNet returned our missed calls by 90%. We couldn’t do business without them. Patients comment on how professional the after-hours service sounds.”
Dr. Sarah Gilna
Pediatric dentist, Austin
40%
Fewer missed calls in first 90 days
“We were losing patients to competitors. They weren’t ‘just 60% more advanced’ at returning calls. We didn’t answer at all after 5pm.”
Midwest Orthopedics
Multi-location group, Chicago
60 days
To break even on investment
“I’m a simple practice—I may get a single call per night. They make it feel big. Not like I called a huge agency. My calls get personal attention.”
Jennifer Adams
Solo practice, Denver
100%
After-hours coverage achieved
What Healthcare Practices Say
We handle the details so that you can focus on building your business.
5 Year Customer
AnswerNet has been a partner with our company for roughly 5 years. Each year better than the last. Always quick to respond…
George
Highly recommend!
I am very happy with AnswerNet Great Falls/ Billings group and my account rep Jen Shingley. They are super responsive…
Candice West
Top-Notch, Professional Service
Answernet is very interactive and has adapted their approach to suit our needs. We have signed on for numerous…
Tom Eckert
Responsive
AnswerNet has been our after-hours telephone service for over two years. They provide service to three offices in Montana…
Carol
Quality Our Customers Require
…we’ve had 3 different call center answering services. AnswerNet is the ONLY one that accommodated all our needs.
Laura Albrecht
See More Reviews on Trustpilot
Specialized Support for Your Practice
You shouldn’t pay for the time our agents spend on hold.
Physicians
Dental
Mental Health
Hospice Care
Veterinary
Physicians & Clinics
Your patients expect to reach someone when they call — day or night. We provide HIPAA-compliant call handling that keeps your practice accessible without burning out your staff.
What we handle
After-hours patient calls with urgent/non-urgent screening
Appointment scheduling and reminders
Prescription refill requests and message relay
On-call physician dispatch following your protocols
Talk to a Healthcare Specialist
Dental Practices
Emergency toothaches don’t wait for business hours. We answer after-hours calls, screen for true emergencies, and schedule appointments directly into your system.
What we handle
After-hours emergency triage and callback scheduling
New patients intake and appointment booking
Insurance verification call handling
Appointment confirmations and reminders
Mental Health Practices
Therapy clients often call during difficult moments. Our agents are trained in compassionate, confidential communication that respects the sensitivity of mental health care.
What we handle
Crisis screening with appropriate escalation
Appointment scheduling and intake calls
Confidential message delivery
After-hours coverage for solo practitioners
Talk to a Mental Health Specialist
Hospice & Home Care
Families need support around the clock. We handle sensitive calls with empathy and ensure urgent matters reach your care team immediately.
What we handle
24/7 family support line coverage
On-call nurse dispatch and coordination
Medication and supply request relay
Bereavement call handling with compassion
Veterinary Practices
Pet emergencies don’t follow office hours. We screen after-hours calls, connect true emergencies to your on-call vet, and schedule routine appointments.
What we handle
After-hours emergency
Screening and triage
Appointment
Scheduling and reminders
Prescription
Refill requests
New client
Intake and registration
Talk to a Veterinary Specialist
Don’t see your specialty?
We serve all healthcare verticals — from orthopedics to cardiology to pediatrics.
Talk to Us About Your Practice
Frequently asked questions
Yes. BAA included with every healthcare account. Annual HIPAA training. Encrypted messaging end-to-end.
See our compliance certifications →
Can you integrate with our EMR?
Yes. We work with athena, Epic, Cerner, Simple Practice, and most web-based scheduling tools. Agents book appointments directly.
View supported integrations →
How are urgent calls handled?
You define escalation rules. Urgent calls can be patched to on-call providers, sent via secure text, or routed per your protocol.
See how escalation works →
Is there a long-term contract?
No. Month-to-month service. Cancel with 4 weeks written notice. We earn your business every 30 days.
Read why clients stay with us →
Most practices go live within 48 hours. Complex EMR integrations may take 1–2 weeks.
Start your free quote →
6-second increments — you pay for actual time. Your plan includes minutes at a flat rate; overages at a predictable per-minute rate.
Calculate your savings →
Still have questions?
Can’t find the answer you’re looking for? Please contact our customer service.