Telephone Answering Services
Every satisfying answer starts with someone who picks up
Our live agents answer your calls 24/7—taking messages, dispatching emergencies, scheduling appointments, and representing your business as if they worked in your office. No voicemails. No missed opportunities. No burnout.
Schedule a Consultation
See How It Works
10,000+
Businesses Served
31
US & Canada Centers
17
Years ATSI Award
Missed calls are more expensive than you think
When a call goes unanswered, you don’t just lose that one opportunity—you lose the referral, the review, and the trust that comes with it.
Missed Calls Become Missed Revenue
When callers hit voicemail, most don’t leave a message—they call someone else. Every unanswered ring is a potential customer, patient, tenant, or emergency walking straight to your competitor.
After-Hours Calls Burn Out Your Team
Someone on your team is always “on call”—fielding late-night interruptions, triaging what’s urgent from what can wait. It’s unsustainable, and your best people know it.
Volume Spikes Break Your System
Busy seasons, marketing campaigns, unexpected events—when call volume surges, your team can’t keep up. You lose opportunities at exactly the moment you should be capturing them.
See these tools in action
Ready to talk?
Four ways we answer your calls
Whether you need full-time coverage or backup support, we build a package around how your business actually operates.
Live Answering
Every call answered by a real person with your custom greeting. We take messages, answer FAQs, and deliver information instantly via text, email, or your preferred method.
- Custom greeting and scripts
- Instant message delivery
- Bilingual English/Spanish
- Real-time agent coaching available
Best for: Businesses that need every call answered professionally
After-Hours & Weekend
We take over when your office closes. Callers still reach a live person who follows your protocols—handling routine inquiries and escalating only what truly can’t wait.
- Emergency screening protocols
-
Instant scalability for peak
seasons - On-call dispatch with custom rules
- Morning summary reports
Best for: Teams that need nights and weekends covered
Overflow & Surge
When your lines are busy, calls automatically route to us. We handle the overflow so your internal team stays focused and no opportunity slips through.
- Automatic overflow routing
- Scales instantly with demand
- Seasonal contracts available
- No setup delay when volume spikes
Best for: Teams that need nights and weekends covered
Dispatch & Escalation
We go beyond message-taking. Our agents follow your escalation protocols, dispatch on-call staff, patch urgent calls through, and handle triage so you only get interrupted when it matters.
- Custom escalation trees
- Live call patching
- On-call coordination
- Pre-screening scripts
Best for: Teams that need nights and weekends covered
Start Your Free Trial
Talk to a Specialist
Built for Your Industry’s Compliance Demands
We speak your regulatory language. Our team knows PUC rules, CMS requirements, FCC mandates, and state-specific disclosure laws inside and out.
Small Business
Healthcare
Legal
Home Services
Property
Small Business
Small Business
You can’t be everywhere at once. When you’re with a client, on a job site, or finally taking a day off, we make sure every caller reaches a live person who represents your business professionally. No voicemails, no missed opportunities.
What we handle
- After-hours and weekend calls so you’re not tied to your phone
- Message taking with instant delivery via text, email, or app
- Appointment scheduling and confirmations
- Overflow support when you’re too busy to pick up
Talk to a Specialist
Healthcare
Healthcare & Medical
Your patients expect to reach someone when they call—day or night. We provide HIPAA-compliant call handling that keeps your practice accessible without burning out your staff on after-hours calls.
What we handle
- After-hours patient calls with urgent/non-urgent screening
- Appointment scheduling and reminders
- Prescription refill requests and message relay
- On-call physician dispatch following your protocols
Talk to a Healthcare Specialist
Legal
Legal & Professional Services
When potential clients call, they’re often comparing firms. The one that answers wins. We make sure your firm never misses a call—especially the ones that come in after hours, on weekends, or during your busiest days in court.
What we handle
- New client intake and lead capture
- After-hours and weekend call coverage
- Confidential message taking and delivery
- Appointment scheduling for consultations
Talk to a Legal Specialist
Home Services
Home Services & Trades
Emergency calls don’t wait for business hours. We answer around the clock, screen for true emergencies, and dispatch your on-call technician only when it’s a real job—so your team gets rest and you don’t lose revenue to voicemail.
What we handle
- 24/7 emergency call screening and dispatch
- Appointment booking and service scheduling
- After-hours coverage for nights, weekends, and holidays
- Overflow support during seasonal surges
Talk to a Home Services Specialist
Property
Property Management
Tenants call at all hours—lockouts, maintenance issues, noise complaints. We answer those calls, triage what’s urgent, and only escalate what truly can’t wait until morning. Your residents feel heard, and you get your evenings back.
What we handle
- After-hours maintenance request triage
- Emergency escalation following your protocols
- Leasing inquiries and appointment scheduling
- Message taking and next-day summaries
Talk to a Property Management Specialist
Don’t see your industry? We serve businesses of all kinds—from veterinary clinics to funeral homes to government agencies. If your business takes calls, we can answer them.
Talk to Us About Your Industry
Built for Your Industry’s Compliance Demands
We speak your regulatory language. Our team knows PUC rules, CMS requirements, FCC mandates, and state-specific disclosure laws inside and out.
Small Business
Healthcare
Legal
Home Services
Property
Small Business
You can’t be everywhere at once. When you’re with a client, on a job site, or finally taking a day off, we make sure every caller reaches a live person who represents your business professionally. No voicemails, no missed opportunities.
What we handle
After-hours and weekend calls
So you’re not tied to your phone
Message taking
With instant delivery via text, email, or app
Appointment
Scheduling and confirmations
Overflow support
When you’re too busy to pick up
Healthcare & Medical
Your patients expect to reach someone when they call—day or night. We provide HIPAA-compliant call handling that keeps your practice accessible without burning out your staff on after-hours calls.
What we handle
After-hours patient calls
With urgent/non-urgent screening
Appointment
Scheduling and reminders
Prescription refill
Requests and message relay
On-call physician dispatch
Following your protocols
Talk to a Healthcare Specialist
Legal & Professional Services
When potential clients call, they’re often comparing firms. The one that answers wins. We make sure your firm never misses a call—especially the ones that come in after hours, on weekends, or during your busiest days in court.
What we handle
New client
Intake and lead capture
After-hours
And weekend call coverage
Confidential message
Taking and delivery
Appointment scheduling
For consultations
Home Services & Trades
Emergency calls don’t wait for business hours. We answer around the clock, screen for true emergencies, and dispatch your on-call technician only when it’s a real job—so your team gets rest and you don’t lose revenue to voicemail.
What we handle
24/7 emergency call
Screening and dispatch
Appointment
Booking and service scheduling
After-hours coverage
For nights, weekends, and holiday
Overflow support
During seasonal surges
Talk to a Home Services Specialist
Property Management
Tenants call at all hours—lockouts, maintenance issues, noise complaints. We answer those calls, triage what’s urgent, and only escalate what truly can’t wait until morning. Your residents feel heard, and you get your evenings back.
What we handle
After-hours maintenance
Request triage
Emergency escalation
Following your protocols
Leasing
Inquiries and appointment scheduling
Messages
Taking and next-day summaries
Talk to a Property Management Specialist
Don’t see your industry? We serve businesses of all kinds—from veterinary clinics to funeral homes to government agencies. If your business takes calls, we can answer them.
Talk to Us About Your Industry
The Details That Make the Difference
Most answering services look similar on the surface. The difference is in how we bill, how we commit, and how we perform. We’ve built every part of our service—from 6-second billing to month-to-month flexibility—around the belief that you should only pay for what you use, and you should be free to leave if we don’t deliver.
6-Second Billing Precision
Pay for actual talk time, not rounded-up minutes
Month-to-Month Flexibility
No contracts, no termination fees—cancel with 4 weeks notice
14-Day Free Trial
Test our agents and messaging risk-free before you commit
Built Around Your Budget
Custom packages based on your volume, hours, and budget
31 Centers Across US & Canada
Every call answered in North America, no offshore centers
Trusted by 10,000+ Businesses
Inc. 500 recognized, ATSI Award of Excellence 17 years running
Start Your Free Trial
Calculate Your Savings
See how much you’re overpaying
Most services round calls up to the nearest minute. Enter your numbers to see what that costs you.
Your Cost
$1,250
With AnswerNet
$937
Monthly Savings
$313
Annual Savings
$3,756
with 6-second billing
Save $3,756/year — Start Free Trial
Estimates based on billing model comparison. Actual rates customized to your needs.
Real results from real partnerships
We don’t just answer calls—we become part of your operation. Here’s what that looks like in practice.
It is much more than an answering service—it’s a two-way conversation that is quick to resolve and reassure callers and retain our brand trust and loyalty.
Margot Aiono
Senior Director of Quality, TruRoots Company
100% of consumer inquiries handled
AnswerNet’s contract flexibility, ability to handle our heavy call volume, and clear communications from our project manager helped to make our busy holiday season a great success. We’ll be back next year!
Sandy Breaux
Cane River Pecan Company
100K in additional sales
We never feel like AnswerNet is a BPO or separate company from us. Instead, we consider them to be among one of our many trusted call centers.
Ring Executive
Ring (Amazon)
100+ agents deployed
We’ve used Answernet for over 2 decades. Their staff is amazing, professional, competent, handles our calls for the doctor’s office wonderfully! Highly recommend if looking for a great answering service.
Samsonite
Global Luggage & Travel Brand
30+ years as their partner
See how it all comes together
Ready to talk?
Convert More Sales With a Trusted Partner!
With 25+ years of direct experience in the customer contact solution field, we have gained the trust of thousands of clients from healthcare, auto, ecommerce, tech and various other industries.
5 Year Customer
AnswerNet has been a partner with our company for roughly 5 years. Each year better than the last. Always quick to respond…
George
Highly recommend!
I am very happy with AnswerNet Great Falls/ Billings group and my account rep Jen Shingley. They are super responsive…
Candice West
Top-Notch, Professional Service
Answernet is very interactive and has adapted their approach to suit our needs. We have signed on for numerous…
Tom Eckert
Responsive
AnswerNet has been our after-hours telephone service for over two years. They provide service to three offices in Montana…
Carol
Quality Our Customers Require
…we’ve had 3 different call center answering services. AnswerNet is the ONLY one that accommodated all our needs.
Laura Albrecht
See More Reviews on Trustpilot
Questions? Call Now!
Integrations
Connects with your existing tools
We integrate with the CRMs, scheduling platforms, and helpdesk tools you already use—so messages flow directly into your workflow.
JOIN FORCES WITH A TRUSTED PARTNER!.
Request a Custom Quote
Frequently asked questions
Explore our FAQ for insights on enhancing customer engagement and boosting your business growth with AnswerNet’s innovative call center services.
Plans start at $57/month. Beyond that, we customize based on your call volume, coverage hours, and service complexity. We bill in 6-second increments, so you pay for actual talk time—not rounded-up minutes. Calculate your potential savings →
Most accounts go live within 5-7 business days. More complex programs with custom scripts or integrations typically take 10-15 business days. We’ll build your script together and train our agents before your first call comes through. Start your free trial →
Am I locked into a long-term contract?
No. Standard agreements are month-to-month. Cancel with 4 weeks written notice. We keep clients by delivering results, not by locking them in. See why clients stay with us →
Will callers know they’ve reached an answering service?
Not unless you want them to. Our agents answer with your custom greeting and follow scripts tailored to your business. Every call is handled from one of our 31 US and Canada call centers by native English or Spanish speakers. See how live answering works →
What if our call volume spikes unexpectedly?
We scale with you. Our network of 31 call centers absorbs surges without dropped calls or degraded service—whether you normally handle 50 calls a month or 5,000. See overflow support options →
Can you integrate with our existing software?
Yes. We connect with CRMs, scheduling tools, and helpdesk platforms including Salesforce, HubSpot, Zendesk, Calendly, ServiceTitan, and others. For dedicated agent programs, our team can work directly in your systems. Talk to a specialist about integrations →
Still have questions?
Start your free 14-day trial
See how AnswerNet handles your calls before you commit a single dollar.
Fill out the form and one of our specialists will reach out within one business day to learn about your business, build your custom script, and get your trial started.
- 14-day free trial on basic packages
- Custom script built with you
- No long-term contract required
- Plans starting at $57/month
- Live in as few as 5 business days
31 Skilled
Call Centers
AI + Human Agents
Rapid
Onboarding
Excellent 4.6 out of 5
- Fill out the form to request a free consultation