More Power to Your Portal

We’ve streamlined your workflow with three major upgrades designed to give you more control and better visibility over every interaction.

Total Data Clarity. Seamless Team Collaboration. Closed-Loop Communication.

These are the following enhancements that you can access.

These updates are designed to give you better visibility, improved communication, and more control over your account—all at no additional charge.

Existing tools for playing and downloading recordings remain as-is. But we’ve added new icons to make your workflow even more efficient.

CallScripter
integration

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Full Visibility: View detailed CallScripter messages, including all prompts and long-form data, which were previously unavailable on the portal.
Dedicated Access: A new “grid” icon will appear specifically for CallScripter accounts to access these detailed records.

Interaction & Comments
for All Messages

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Add Notes: Click the new chat bubble icon to add a comment or note to any call record.
Automatic Tracking: The portal automatically timestamps the note and records which user made the comment based on their login.

Enhanced
secure messaging

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Two-Way Acknowledgment: When clients receive a secure message via an encrypted link, they now have the ability to acknowledge it.
Real-Time Feedback: The acknowledgment (such as “Received”) is sent directly back to our dispatchers, ensuring everyone is on the same page.