Help Desk

Tech Support Services

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24/7 Helpdesk | Consulting​​ | Monitoring | Onsite Support

AnswerNet offers many valuable call center and BPO services for the pharmaceutical industry. Services range from marketing and handling customer care calls to supporting product recalls.

Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

24/7 Helpdesk

AnswerNet provides ongoing round-the-clock support to our team of 1,200+ employees, and we’re able to resolve the vast majority of issues same-day.

SMS and IVR troubleshooting, password and basic tech support are a standard package which
can be optimized by adding *consulting* and *monitoring* services.

NEW
$
25
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$
50
  /
Extended

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NEW
$
100
  /
Full

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Get Started

Save time and money with AnswerNet’s custom solutions for your business.

REQUEST A QUOTE

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don’t worry… we’re here for you.

Δ

Consulting

We can assess your current system’s security and user flows, to optimize your processes.
NEW
$
25
  /
Light

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Get Started
NEW
$
50
  /
Extended

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Get Started
NEW
$
100
  /
Full

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• Lorem ipsum dolor sit amet
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Get Started

Save time and money with AnswerNet’s custom solutions for your business.

REQUEST A QUOTE

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don’t worry… we’re here for you.

Δ

Monitoring

NOC monitoring is crucial to detect and correct infrastructure incidents. “Eyes on Glass” is a round the clock monitoring style – which has eyes on your system at all times, for an especially proactive approach.

We can work with you to put a monitoring system in place, or help you make your existing system more comprehensive.

Pricing is based on: the number of devices monitored and probes needed, the complexity of the workflows, the hours of scheduled monitoring, and the desired response time.

NEW
$
25
  /
Light

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Get Started
NEW
$
50
  /
Extended

• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet

Get Started
NEW
$
100
  /
Full

• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet

Get Started

Save time and money with AnswerNet’s custom solutions for your business.

REQUEST A QUOTE

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don’t worry… we’re here for you.

Δ

Onsite Support

We’ll connect you with a team in your area that can deploy to your location to assess your
machines and troubleshoot onsite.
NEW
$
25
  /
Light

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Get Started
NEW
$
50
  /
Extended

• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet

Get Started
NEW
$
100
  /
Full

• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet
• Lorem ipsum dolor sit amet

Get Started

Save time and money with AnswerNet’s custom solutions for your business.

REQUEST A QUOTE

Talk to Sales

Interested in our service? Just pick up the phone to chat with a member of our sales team.
(215) 659-6486

Contact customer Support

Sometimes you need a little help from your friends. Or from our support rep. Don’t worry… we’re here for you.

Δ

Features & Benefits

Features

• Live Agents and/or Interactive Voice Response (IVR)
• Live Chat, Email, or White Mail
• Direct-to-Consumer Services
• Social Media Support
• Business Reply Card Processing

Benefits

• Multilingual Communications Support
• Timely Reporting and Results
• Cost-Effective
• Customizable to Fit Your Campaign
• Courteous, Empathetic Agents
• PCI-DSS Compliant
• Robust Healthcare Network

Keep Your Customers Engaged and Informed

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