Last updated and effective April 2020
(Data directly received from potential and current clients about themselves)
Capturing and Using Information
When you visit our website, we may collect two types of information from you. The first is personal information (which you provide when you fill out forms or register on our website) including your name, address, telephone number and email address. Personal information is collected on an individual basis. The second, website use information (otherwise known as “Aggregated Data”) is information from many users grouped together in a way that does not disclose the personal information of any particular user.
Please note that if at any time you wish stop receiving emails from AnswerNet, unsubscribe instructions will be available on the email. You also may ask AnswerNet to stop contacting you by emailing us at email@example.com, or calling us at 800-411-5777.
Cookies, Tracking Options and “Do Not Track” Disclosures
You should also be aware that information may be collected through “Cookies.” Cookies are small data files that websites transfer to your computer's hard drive for record-keeping purposes. Cookies can be used to tell when your computer has contacted a website; however, cookies do not contain personally identifiable information. Certain parts of our website require cookies, and we may use them to deliver more relevant advertising and/or to link data collected across other devices you use.
AnswerNet does not target and does not intend to communicate with minors. While we acknowledge that guests of any age may access and navigate through our website, we do not knowingly collect or request personal information from those guests under 16 years of age without the prior consent of their parent or guardian. No information collected from guests under 16 years of age is used for any marketing purpose whatsoever.
(Data received about our clients’ customers through our clients’ use of our services)
Information We May Collect, How, and Why
Any information collected about in the above categories you is not sold, traded, shared, transferred or disclosed to any entities other than our customer/client with whom you have a business/customer relationship, from whom you are receiving services, and whom is using our business outsourcing services to assist in providing its services to you.
If you have any questions or concerns about this policy or our information handling practices, you may contact us at answer@AnswerNet.com or by telephone at 800-411-5777.
FOR CALIFORNIA RESIDENTS
AnswerNet’s Compliance with the California Consumer Privacy Act (CCPA)
The following section is intended to comply with the requirements of the California Consumer Privacy Act (CCPA) and should be read to supplement and enhance the above sections. Residents of California have specific rights with respect to their personal information, which are set forth below. AnswerNet is committed to adhering to the CCPA and protecting the personal information of consumers that interact with us through our customers/clients. From time to time, AnswerNet does obtain consumers’ personal information incidental to the work we perform for our customers/clients. AnswerNet does not sell, trade, share, transfer, or disclose consumers’ personal information, for any purpose, including but not limited to direct marketing. AnswerNet only possesses consumers’ personal information for the purposes determined by AnswerNet’s customers/client, incidental to the work AnswerNet performs for those customers/clients as a third-party business process outsourcing company.
CCPA Right to Request Information Regarding Disclosure to Third Parties
Notwithstanding that AnswerNet does not sell, trade, share, transfer, or disclose consumers’ personal information, for any purpose, including but not limited to direct marketing, once per year California consumers may request information about our disclosure of personal information to third parties or affiliate for direct marketing purposes. Please email us at firstname.lastname@example.org to make such a request. Please allow up to 30 days for us to process and respond to your request.
CCPA Right to Know
Up to two (2) times in a 12-month period, free of charge, subject to the limitations in the CCPA, California consumers may request a list of the categories of personal information AnswerNet has collected about them, the categories of sources from which such information was collected, the business purpose for collecting or selling the such information, and the categories of third parties to whom such information was disclosed or sold. California consumers may also request that we provide a copy of the specific pieces of personal information we have collected about them in the past 12 months in a machine-readable format. A list of the general categories of information that we may have collected in the past 12 months is detailed in the above “Information We May Collect, How, and Why” section.
CCPA Right to Delete
California consumers may make a request for AnswerNet to delete any personal information we have collected from them. The CCPA exempts certain information from deletion, i.e. information necessary for security and fraud detection. We also may keep information needed to provide you goods or services. For example, if you ask us to delete your data but continue providing you services through our customer/client with whom you have a business relationship, we will keep the information we need to continue providing you such services. When we respond to your request to delete, if applicable, we will explain what information we have retained and why we have such information. Because the CCPA does not consider anonymized or pseudonymized information to be “personal information,” and we are permitted to “delete” your information by anonymizing or pseudonymizing it.
To make a request to know or delete personal information, California consumers may:
In response to any request, and before releasing any data, AnswerNet will take reasonable steps to verify the identity of the requestor, including seeking a physical address and/or email address. If you so wish, you may designate an authorized representative to make a CCPA request; however, we will require verification of your authorization of the representative and their request. Unless otherwise required under the CCPA, your authorized representative must provide your contact details, and we will contact you directly to confirm that your authorization of the representative. Once you confirm, we will promptly respond to the rights request.