AnswerNet Call Centers and Answering Services
Call Center Solutions for Retailers
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Retail Industry

By outsourcing to AnswerNet, we can fulfill your client’s wishes easily and efficiently.

 

Our agents have extensive experience in handling catalog and online retail, providing you great service at an affordable cost.

 

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Call Center Solutions for Retailers: Order Entry & Customer Care Services

With AnswerNet, there is no need to stress about the rush of incoming calls from your customers.

 

We can handle all calls or just overflow calls during your peak selling times—it’s up to you.

 

Due to our network of call centers, each site can operate alone or with other sites. This extremely scalable call center structure gives us the unique ability to match agent call to volume, allowing you to focus on your catalog distribution and sales.

 

Call Center Solutions for Retailers

 

Bilingual and Hearing-impaired Support

Have Spanish or French speaking customers? AnswerNet has you covered. Our multilingual agents are fluent in English, Spanish and French. We use a transcription service for other languages when necessary. AnswerNet can also connect you with your hearing-impaired customer base through the use of our TTY and IP Relay services.

 

CRM for your Retail Business

Need a CRM to manage your orders and customers? AnswerNet can help. Our SugarCRM hosting service is affordable and can be ready in a matter of days.

 

Learn more about CRM Hosting...

 

Benefits

  • Order Entry and Customer Care Experts
  • Extremely Scalable Solutions
  • Customized to Fit your Needs
  • Ideal for Overflow Services during Peak Periods
  • Multilingual Language Support
  • Extend your Business Hours
  • PCI-DSS Compliant

 

Features

  • Agents can Up-sell or Cross-sell
  • Can include Product / Order Fulfillment
  • Credit Card Processing
  • Live Chat/Email Response
  • Exchange / Returns Management
  • Customized Scripting
  • Live Agent or Automated Options Available

 

Appointment Setting Services for Sales Reps

Whether you need to qualify inquiries from your website and marketing campaigns or cold call a list of prospects, use our appointment setting services to set face-to-face appointments or attendance to online webinar events.

 

 

Get Started

Contact us today to speak with a sales executive.


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Call Center Awards

 

 

Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.

 

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Get Started Now

Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

Click here to request a free consultation.