AnswerNet Call Centers and Answering Services
Call Center Services for the Pharmaceutical Industry
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Pharmaceutical
Call Center Services

AnswerNet offers many valuable call center and BPO services for the pharmaceutical industry. Services range from marketing and handling customer care calls to supporting product recalls.

 

Learn about AnswerNet's call center services for the pharmaceutical industry.

 

Read more below...

Call Center Services for the Pharmaceutical Industry

AnswerNet offers the following excellent services for your pharmaceutical business needs.

 

Customer Care

At AnswerNet, we deliver world‐class customer care with accurate and specific product information, always striving to maintain brand integrity.

 

Our highly trained agents are adept at handling all types of calls such as product inquiries, quality complaints, ingredient questions, compound questions, consumer/medical affairs and adverse event reporting.

 

Product Recalls

When a recall occurs, having a dependable partner who understands your business is needed most.

 

At AnswerNet, our product recall services are quickly implemented according to client‐specific requirements.

 

Our experience in this area not only includes call center recall services, but also quality review, medical information review, reporting and all other recall‐related processes.

 

Business Process Outsourcing (BPO)

AnswerNet offers business process outsourcing services in addition to your existing contact center, or on an as‐needed basis.

 

Some of the services we offer include fulfillment services, business reply cards, rebates/coupon, money‐back guarantees, quality assurance review and medical coding review.

 

Outbound Marketing

Having a marketing strategy and executing according to plan is vital to the growth of your company and to the health of your brand. At AnswerNet, we understand how to implement cost‐effective data collection for surveys and market research that will provide invaluable customer insight and drive customer satisfaction.

 

AnswerNet’s programs will help you know your customer and be able to speak and respond to them in a language they understand.

 

AnswerNet offers vast experience in telemarketing and telesales to leverage that information for profitable results.

 

Whether you are looking to gain market share, or upselling to your existing customer base, AnswerNet will be instrumental in achieving those goals.

 

Pharmaceutical Services Benefits and Features

Key Benefits

  • Multilingual Communications Support
  • Timely Reporting and Results
  • 24/7/365 Service
  • Cost‐effective
  • Customizable to Fit Your Campaign
  • Courteous, Empathetic Agents
  • PCI‐DSS and HIPAA Compliant
  • Robust Healthcare Network

 

Key Features

  • Live Agents and/or Interactive Voice Response systems (IVRs)
  • Live Chat, Email or White Mail
  • Direct‐to‐consumer Services
  • Social Media Support
  • Business Reply Card Processing

 

Contact Us Today

Contact us today to set up call center services for your Pharmaceutical business.


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Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.

 

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

Click here to request a free consultation.