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AnswerNet understands the CPG Industry and has the call center services expertise for handling customer touch-points from first awareness to final purchase to on-going customer support.
Consumer Packaged Goods Brands are the brands of companies that sell consumable goods such as food and beverages, footwear, apparel, tobacco, cleaning products and other product that get used up and have to be replaced frequently.
Some familiar examples of CPG Brands include Tide, Dove, Lay's, Pepsi, Nestlé, Colgate, Coca-Cola, Gerber, Toll House, Purina, etc. (Specific CPG brands mentioned here for illustrative purposes only, no business relationships implied.)
CPG brands face a lot of challenges in today’s market. From adapting to local and international markets, to the growing need of 24/7/365 customer support, demand on in-house call centers has grown exponentially.
With over 18 years of experience in consumer goods contact management solutions, AnswerNet can provide support – either full outsourcing, after-hours, or weekends.
Above and beyond just handling customer service calls, our suite of CPG contact center solutions can also provide live chat, SMS texting, customer service email management and product recall support. And you can be confident that we will work as an extension of your in-house call center staff, making sure the customer experience is aligned with your brand’s image.
AnswerNet is experienced in handling every kind of consumer and business contact from market surveys and answering the customer's first telephone call or mobile text message to supporting a product recall. All services and solutions are customized to your business needs.
Services for CPG Companies:
Benefits:
Features Available
Bilingual and Hearing-impaired SupportHave Spanish or French speaking customers? AnswerNet has you covered. Our multilingual agents are fluent in English, Spanish and French. We use a transcription service for other languages when necessary. AnswerNet can also connect you with your hearing-impaired customer base through the use of our TTY and IP Relay services.
CRM for your Consumer Goods BusinessNeed a CRM to manage your orders and customers? AnswerNet can help. Our SugarCRM hosting service is affordable and can be ready in a matter of days.
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