AnswerNet Call Centers and Answering Services
Call Center Solutions for CPG Brands
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Consumer Packaged Goods (CPG) Industry

AnswerNet has a long history and wide experience in meeting the call center needs of consumer package goods companies. In addition to state-of-the-art cloud-based call center technologies and trained agents, AnswerNet can handle customer touch-points via telephone calls, email, online chat and text messaging.

 

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Call Center BPO Services for Consumer Packaged Goods Brands

AnswerNet understands the CPG Industry and has the call center services expertise for handling customer touch-points from first awareness to final purchase to on-going customer support.

 

Consumer Packaged Goods Brands are the brands of companies that sell consumable goods such as food and beverages, footwear, apparel, tobacco, cleaning products and other product that get used up and have to be replaced frequently.

 

Some familiar examples of CPG Brands include Tide, Dove, Lay's, Pepsi, Nestlé, Colgate, Coca-Cola, Gerber, Toll House, Purina, etc. (Specific CPG brands mentioned here for illustrative purposes only, no business relationships implied.)

 

CPG brands face a lot of challenges in today’s market. From adapting to local and international markets, to the growing need of 24/7/365 customer support, demand on in-house call centers has grown exponentially.

 

With over 18 years of experience in consumer goods contact management solutions, AnswerNet can provide support – either full outsourcing, after-hours, or weekends.

 

Above and beyond just handling customer service calls, our suite of CPG contact center solutions can also provide live chat, SMS texting, customer service email management and product recall support. And you can be confident that we will work as an extension of your in-house call center staff, making sure the customer experience is aligned with your brand’s image.

 

AnswerNet is experienced in handling every kind of consumer and business contact from market surveys and answering the customer's first telephone call or mobile text message to supporting a product recall. All services and solutions are customized to your business needs.

 

Services for CPG Companies:

  • Market Research Data Collection & Surveys
  • Direct-response Marketing Support
  • Lead Generation
  • Outbound Sales Campaigns
  • Products and Service Telesales
  • Order Processing
  • Customer Service
  • Customer satisfaction surveys
  • Customer Retention & Loyalty Programs Support

 

Benefits:

  • Order Entry and Customer Care Experts
  • Extremely Scalable Solutions
  • Customized to Fit your Needs
  • Ideal for Overflow Services during Peak Periods
  • Multilingual Language Support
  • Extend your Business Hours
  • Save money and increase profits by outsourcing
  • PCI-DSS Compliant

 

Features Available

  • Trained Agents
  • Credit Card Processing
  • Live Chat
  • Email Response
  • Text Message Response
  • Customized Scripting
  • Live Agents
  • Agents can Up-sell or Cross-sell
  • Product / Order Fulfillment
  • Text-Messaging Solutions for Phone Numbers
  • Automated Options Available
  • CRM Hosting
  • Exchange / Returns Management
  • Product Recalls
  • Custom Reports

 

Bilingual and Hearing-impaired Support

Have Spanish or French speaking customers? AnswerNet has you covered. Our multilingual agents are fluent in English, Spanish and French. We use a transcription service for other languages when necessary. AnswerNet can also connect you with your hearing-impaired customer base through the use of our TTY and IP Relay services.

 

CRM for your Consumer Goods Business

Need a CRM to manage your orders and customers? AnswerNet can help. Our SugarCRM hosting service is affordable and can be ready in a matter of days.

 

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Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.

 

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

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