{"id":9906,"date":"2021-08-03T11:04:27","date_gmt":"2021-08-03T15:04:27","guid":{"rendered":"https:\/\/answersystem.com\/?p=9906"},"modified":"2026-09-16T17:26:51","modified_gmt":"2026-09-16T21:26:51","slug":"blog-questions-legal-answering-service","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/blog-questions-legal-answering-service\/","title":{"rendered":"6 questions \u00e0 poser lors de l\u2019embauche d\u2019un service juridique 24\/7"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9906\" class=\"elementor elementor-9906\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-446b94d e-con e-atomic-element e-flexbox-base e-default-div e-446b94d-86157ad\" data-id=\"446b94d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"446b94d\">\n    <div class=\"elementor-element elementor-element-b76359e e-con e-atomic-element e-flexbox-base e-default-div e-b76359e-4c9dc80\" data-id=\"b76359e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b76359e\">\n    \t\t<div class=\"elementor-element elementor-element-e7b8d5d elementor-widget elementor-widget-text-editor\" data-id=\"e7b8d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">Whether you\u2019re an up-and-coming law firm or just looking for a solution to your growing call volume, an\u00a0<strong><a href=\"https:\/\/answernet.com\/fr\/services-dassistance-telephonique\/\">service d'assistance<\/a><\/strong>\u00a0may be your best solution. However, it\u2019s unwise to go with your first choice. To make the best decision for your business, try asking these six questions before hiring\u00a0<a href=\"https:\/\/answernet.com\/fr\/industries\/services-juridiques\/\"><strong>a legal answering service<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a48bf7 elementor-widget elementor-widget-heading\" data-id=\"1a48bf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Does a Legal Answering Service Do?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ce3a7 elementor-widget elementor-widget-text-editor\" data-id=\"12ce3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">Aside from answering basic inquiries and even\u00a0<a href=\"https:\/\/answernet.com\/fr\/specialty-divisions\/appointment-setting-pros\/\"><strong>cr\u00e9ation d\u2019appels de rendez-vous<\/strong><\/a>, a good answering service tailors its offerings to specific business needs. These services include:<\/p><ul class=\"wp-block-list\"><li>Receptionniste virtuel<\/li><li>Legal Intake<\/li><li>Automated Call Routing<\/li><li>Recrutement de nouveaux clients<\/li><li>Overflow\/After-hours Support<\/li><li>Web Form Submission Responses<\/li><li>CRM Import\/Support<\/li><li>Email and Snail Mail Delivery<\/li><li>Reports<\/li><\/ul><p class=\"wp-block-paragraph\">Additionally, law firm answering services help in short-term campaigns as well. For example, if a firm takes on a class action suit, they can gain the assistance of a contact center for outbound calling in areas such as:<\/p><ul class=\"wp-block-list\"><li>B2C Lead Generation<\/li><li>Finding Settlement Recipients<\/li><li>Follow-Up Calls for Interviews<\/li><li>Follow-Up with Paperwork<\/li><li>Calling Out and Responding to Plaintiff Calls and Emails<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07a47da elementor-widget elementor-widget-heading\" data-id=\"07a47da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Six Questions You Should Ask<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af125f9 elementor-widget elementor-widget-text-editor\" data-id=\"af125f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">Before you make a final decision on any law firm answering service, be sure they have good answers to the following questions:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61c4823 elementor-widget elementor-widget-heading\" data-id=\"61c4823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. How Much Experience Do You Have?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-269d671 elementor-widget elementor-widget-text-editor\" data-id=\"269d671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">Ensure that any answering service you choose actually has experience in a relevant area. Explore their website and find any\u00a0<strong><a href=\"https:\/\/answernet.com\/fr\/ressources\/etudes-de-cas\/\">\u00c9tudes de cas<\/a><\/strong>, sell sheets, or other information they have regarding their work and experience in the legal industry.<\/p><p class=\"wp-block-paragraph\">With experience comes reviews. Research beyond their website to see what other clients have to say about them. Consider how many reviews the company has along with how frequently reviews are posted and responded to.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c1304 elementor-widget elementor-widget-heading\" data-id=\"55c1304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. What is Your Call Center\u2019s Availability?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1909171 elementor-widget elementor-widget-text-editor\" data-id=\"1909171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">The contact center\u2019s availability is an extremely important consideration. For example, the agents answering calls may be in a different time zone. Business owners need to ensure that, regardless of time zone, the agents they pay for are able to handle their call volume whenever assistance is needed.<\/p><p class=\"wp-block-paragraph\">Ideally, most business owners seek out contact centers with 24\/7 availability. Agents handle call volumes at all hours, even with the business itself is closed. Covering calls at all hours is crucial for any business \u2013 especially a law firm.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7d63b elementor-widget elementor-widget-heading\" data-id=\"2a7d63b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Do You Cover Legal Intake?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5721735 elementor-widget elementor-widget-text-editor\" data-id=\"5721735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">One of the most vital services a legal answering service provides is one that ensures new clients are heard and their cases are taken on. As most firm owners and partners know, legal intake is the lifeblood of the firm.<\/p><p class=\"wp-block-paragraph\">A good legal or attorney answering service offers trained agents who specialize in legal intake. They screen calls for firms large and small with the capability of receiving hundreds of calls, chats, and website form submissions daily.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e3d13c elementor-widget elementor-widget-heading\" data-id=\"4e3d13c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Do You Have Bilingual Agents?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af1278 elementor-widget elementor-widget-text-editor\" data-id=\"7af1278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">Not having bilingual or multilingual agents means a firm alienates a large portion of potential clients. Hiring them on your own can cost you\u00a0<strong><a href=\"https:\/\/www.ziprecruiter.com\/Salaries\/Bilingual-Call-Center-Agent-Salary\" target=\"_blank\" rel=\"noreferrer noopener\">around $30,000 per year<\/a><\/strong>. A legal answering service should offer several language options, if not as many as possible.<\/p><p class=\"wp-block-paragraph\">Along with having bilingual and multilingual agents, the contact center should also have trained agents who specialize in communicated in American Sign Language or other communication methods for disabled individuals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e2142 elementor-widget elementor-widget-heading\" data-id=\"a2e2142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Are You Able to Customize Your Services?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7754282 elementor-widget elementor-widget-text-editor\" data-id=\"7754282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">No law firm is the same. As such, they require something more than a one-size-fits-all solution. Contact centers with a wealth of experience in the legal industry understand the needs of the niche. They also know how those needs change depending on if the firm is either small or a large enterprise.<\/p><p class=\"wp-block-paragraph\">Contact center scalability is also a key factor. As a firm\u2019s needs change, the contact center of choice should be able to scale up or down. If the firm suddenly takes on a class action, the contact center should quickly adapt, prepare, and get on the phones as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-955d2fa elementor-widget elementor-widget-heading\" data-id=\"955d2fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Are Your Agents and Staff Trained Specifically in Law Firm Answering?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f99cf elementor-widget elementor-widget-text-editor\" data-id=\"30f99cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">It quickly becomes apparent to any caller if the agent knows what they\u2019re talking about. A professional, courteous, and knowledgeable agent is the difference between securing a client or losing a great opportunity.<\/p><p class=\"wp-block-paragraph\">It is an absolute necessity that a contact center\u2019s agents are trained specifically on law firm and legal answering. They must be familiar with the client firm as well as industry terminology and general procedures. A professional agent immediately establishes trust in the caller that their case is in good hands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3416e4 elementor-widget elementor-widget-heading\" data-id=\"a3416e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Learn More About Our Law Firm Answering Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a44b91 elementor-widget elementor-widget-text-editor\" data-id=\"1a44b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-paragraph\">AnswerNet is proud to be a veteran in the legal answering space. Our services range from virtual reception to legal intake and class action suits.<\/p><p class=\"wp-block-paragraph\">We train agents to act as an extension of the client firm\u2019s team. We work with firm owners to develop scripts to that all calls are handled to individual specifications.<\/p><p class=\"wp-block-paragraph\">Agents have unlimited availability, answering calls 24\/7\/365. We\u2019re devoted to being on the phones when a firm\u2019s in-house team can\u2019t be, and we ensure that the firm\u2019s clients get the care and attention they deserve.<\/p><p class=\"wp-block-paragraph\">If you\u2019re ready to learn more about what AnswerNet can do for your firm,\u00a0<strong><a href=\"https:\/\/answernet.com\/fr\/contactez-nous\/demandes-de-renseignements-sur-les-ventes\/\">Contactez-nous<\/a><\/strong>\u00a0aujourd'hui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you\u2019re an up-and-coming law firm or just looking for a solution to your growing call volume, an\u00a0answering service\u00a0may be your best solution. However, it\u2019s unwise to go with your first choice. To make the best decision for your business, try asking these six questions before hiring\u00a0a legal answering service. What Does a Legal Answering [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9908,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[30,31,72,73,35],"class_list":["post-9906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-answering-service","tag-customer-service","tag-law-firm-marketing-strategies","tag-legal-answering-service","tag-virtual-receptionist"],"_links":{"self":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/comments?post=9906"}],"version-history":[{"count":4,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9906\/revisions"}],"predecessor-version":[{"id":9911,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9906\/revisions\/9911"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media\/9908"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media?parent=9906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/categories?post=9906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/tags?post=9906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}