{"id":9817,"date":"2021-05-14T09:11:27","date_gmt":"2021-05-14T13:11:27","guid":{"rendered":"https:\/\/answersystem.com\/?p=9817"},"modified":"2026-09-16T15:40:52","modified_gmt":"2026-09-16T19:40:52","slug":"blog-considerations-telephone-answering-service","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/blog-considerations-telephone-answering-service\/","title":{"rendered":"10 consid\u00e9rations importantes \u00e0 prendre en compte lors du choix d\u2019un service d\u2019accueil t\u00e9l\u00e9phonique"},"content":{"rendered":"
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If you\u2019re experiencing rapid growth in call volume, it may be time to think about a telephone answering service. Choosing a provider that\u2019s best for your business isn\u2019t as easy as you might think. There are many major variables to consider before selecting a provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Why is Your Choice in a Telephone Answering Service Provider So Important?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Telephone answering service providers offer specialty services in different industries and niches. Some focus on customer service and sales while other, more advanced firms, provide AI and automation solutions.<\/p>

Before making your decision, it\u2019s important to evaluate your business and your needs. Many providers offer the services you\u2019re looking for, but few understand your business area well enough to have the required training and certifications to do it effectively.<\/p>

You want the best for your business and your customers, and the choice you make in your\u00a0service d'assistance<\/a><\/strong>\u00a0provider may have a significant impact on your bottom line. The good news is that by asking the right questions, you have the ability to assure you\u2019re selecting an answering service that provides the positive change you seek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Considerations for Choosing a Telephone Answering Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Call centers are not always the appropriate choice for every business. But with a little bit of research, you can determine your need and choose a provider that saves you time and money.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. Inbound vs. Outbound<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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If you\u2019re jumping into the idea of outsourcing to a contact center, you may not be aware of some of the more important\u00a0industry terms<\/a><\/strong>\u00a0and how they relate to your business.<\/p>

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Entr\u00e9e<\/a><\/strong>\u00a0et\u00a0Envoi<\/strong><\/a>\u00a0are the primary services a contact center provides. If you\u2019re looking for answering services, focus your search on Inbound as it encompasses incoming calls to your business. Most Inbound providers offer appointment management, overflow\/after-hours, and virtual receptionists. Those seeking marketing and other outreach services should enlist the help of an Outbound offering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. Security Badging and Certifications<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Security is a major consideration in any new changes you make to your business. Reputable contact centers do their part to secure certifications and badging to prove their security measures. In your search, look for security badging such as AICPA SOC2 and SOC3, and PCI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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AICPA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Le\u00a0American Institute of Certified Public Accountants (AICPA)<\/a><\/strong>\u00a0is a national organization of Certified Public Accountants. The entity is the governing body of System and Organization control certifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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SOC 2<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Developed by the AICPA, the\u00a0System and Organization Controls (SOC 2)<\/a><\/strong>\u00a0covers the principles of privacy, security, confidentiality, availability, and processing integrity held by an institution. SOC 2 reports are unique to each individual organization as each entity designs its own set of controls to comply with the principles. The ultimate goal for service organizations is to help them build trust and confidence in their systems as well as their consumers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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SOC 3<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Also developed by the AICPA, the\u00a0System and Organization Controls (SOC 3)<\/a><\/strong>\u00a0are reports design to meet the needs of users who need assurance about the controls within an organization. These controls include security, availability, processing integrity confidentiality, or privacy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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PCI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Le\u00a0Payment Card Industry Data Security Standard (PCI DSS)<\/a><\/strong>\u00a0is a set of security standards regarding credit card transactions. They ensure all companies that accept, process, store, or transmit card information maintain a secure environment at every level or stage of the process.<\/p>

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Security doesn\u2019t end with call center standards. Seek out information or badging for credit card transactions, virus protection, or even HIPAA, depending on the services provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. Available Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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It\u2019s important to identify exactly what you\u2019re looking for in a telephone answering service provider. Consider the type of business you are along with common customer needs. Some contact centers may provide beneficial services you didn\u2019t originally consider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. Integration with Your Systems<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Medium to larger-scale businesses often already have their own software or in-house call center set up before reaching out to a major provider. If you\u2019re working with your own systems, it\u2019s imperative that the telephone answering service you choose is capable of integrating with your infrastructure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5. Previous Client Reviews<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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You are the customer in this scenario. When you\u2019re looking for the best options for your needs, always consider looking at reviews.<\/p>

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Business owners are not known to be shy when it comes to the experience they\u2019ve had with others. Scan through the reviews and take note of the friendliness of agents, the quality of customer service, and any recurring problems.<\/p>

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Also, check if the business responded to any of the reviews, positive or negative, and analyze their response. The way they treat you is the same way they\u2019ll treat your customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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6. Gauge Your Business Necessity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Do you own a small business or a large enterprise? Do you currently have your own in-house call center? Why do you believe a call center provides a major benefit to you?<\/p>

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Small businesses especially should consider their need for a 24\/7 answering service. Not all providers offer services tailored to small business budgets. If you\u2019re a small business owner experiencing rapid growth, you need a provider that scales their services to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7. Understand Your Scaling Needs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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An important factor in any business partnership is scalability. Can your new partner keep up with your growth? Can they ramp up or slow down their services depending on your seasonal needs?<\/p>

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Not all answering service providers offer significant scalability. You need someone who\u2019s prepared to grow with you and adapt their processes to the changing needs of your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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8. Outage Preparation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Technology isn\u2019t always reliable, especially during inclement weather. Choose a service provider with a plan of action for any potential outage.<\/p>

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A contact center with backup generators that continue taking your calls before, during, and after an unexpected event is vital to your customers. Additionally, a contact center who securely backs up customer information to the cloud is a top candidate for any business for peace of mind alone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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9. Multilingual Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Not all customers are the same. Treating every customer like they\u2019re the center of your universe in every interaction is how one delivers world-class customer service. It starts by providing a bilingual or multilingual agent to assist them.<\/p>

A high-quality contact center that emphasizes customer service provides multilingual services. Providing non-English speakers often includes higher costs, but customer smiles are well worth the investment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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10. Services for Individuals with Disabilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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ADA Compliance is an area no business can afford to skip. Not only is it simply a good business practice, but it\u2019s also required that you provide solutions to customers with disabilities.<\/p>

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When choosing a telephone answering service provider, look for those who make customers with disabilities a priority. You want agents who have extensive training on appropriate terminology and on systems such as teletypewriters and IP relays.<\/p>

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Look for those that go above and beyond as well, providing video chats to persons who use ASL with\u00a0highly skilled ASL agents<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Choose AnswerNet Today<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Why hassle with other telephone answering service providers when AnswerNet answers the call to all these considerations?<\/p>

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If you\u2019re reaching out to an answering service provider for the very first time, we\u2019ll work with you to discover your business needs.<\/p>

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AnswerNet is a highly secure and certified provider with a plethora of services that scale to your needs. Our technology seamlessly integrates with yours, and we aim to scale and grow with you. Additionally, all our contact centers are well-equipped for outages; we stay connected 24\/7\/365 so you don\u2019t have to.<\/p>

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If you want that kind of peace of mind in an answering service, look no further than AnswerNet.<\/p>

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Contactez-nous<\/a><\/strong>\u00a0today and let\u2019s discuss your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

If you\u2019re experiencing rapid growth in call volume, it may be time to think about a telephone answering service. Choosing a provider that\u2019s best for your business isn\u2019t as easy as you might think. There are many major variables to consider before selecting a provider. Why is Your Choice in a Telephone Answering Service Provider […]<\/p>\n","protected":false},"author":3,"featured_media":9824,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[30,62,32,48,34],"class_list":["post-9817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-solutions","tag-answering-service","tag-blog","tag-inbound-call-center","tag-outbound-call-center","tag-telephone-answering-service"],"_links":{"self":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/comments?post=9817"}],"version-history":[{"count":11,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9817\/revisions"}],"predecessor-version":[{"id":9833,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/9817\/revisions\/9833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media\/9824"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media?parent=9817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/categories?post=9817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/tags?post=9817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}