{"id":90917,"date":"2024-12-03T12:35:40","date_gmt":"2024-12-03T17:35:40","guid":{"rendered":"https:\/\/answernet.com\/?p=90917"},"modified":"2025-03-17T11:31:33","modified_gmt":"2025-03-17T15:31:33","slug":"how-to-guarantee-your-call-center-teams-defend-data","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/how-to-guarantee-your-call-center-teams-defend-data\/","title":{"rendered":"Comment garantir que les \u00e9quipes de votre centre d'appels d\u00e9fendent les donn\u00e9es"},"content":{"rendered":"
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Le Centre de ressources sur le vol d'identit\u00e9<\/strong><\/span><\/a> explique que l'ins\u00e9curit\u00e9 des donn\u00e9es n'a jamais \u00e9t\u00e9 aussi \u00e9lev\u00e9e. En 2023, les violations de donn\u00e9es internationales ont augment\u00e9 de 72% par rapport \u00e0 leur pr\u00e9c\u00e9dent record, avec 2 365 cyberattaques et 343 338 964 victimes.<\/p>

Dans notre secteur, la protection des donn\u00e9es est primordiale. Voici les AnswerNet<\/strong><\/span><\/a> guide pour garantir que les \u00e9quipes de votre centre d'appel d\u00e9fendent les donn\u00e9es.<\/p>

Comment former les \u00e9quipes de votre centre d'appel<\/h2>

La s\u00e9curit\u00e9 des donn\u00e9es est une responsabilit\u00e9 partag\u00e9e et chaque membre d'un centre d'appel joue un r\u00f4le cl\u00e9 dans la protection des informations sensibles. Voici des conseils que vous pouvez suivre pour vous renforcer et renforcer les \u00e9quipes de votre centre d'appels.<\/p>

1. Examinez vos courriels<\/h3>

Le rapport 2023 de Verizon sur les violations de donn\u00e9es<\/strong><\/span><\/a> prouve que le courrier \u00e9lectronique est le vecteur le plus courant de logiciels malveillants, avec 35% de logiciels malveillants en 2023 transmis par courrier \u00e9lectronique. Egress Software ajoute que 94% de leurs organisations interrog\u00e9es<\/strong><\/span><\/a> ont signal\u00e9 des incidents li\u00e9s \u00e0 la s\u00e9curit\u00e9 du courrier \u00e9lectronique.<\/p>

Avant tout, formez les \u00e9quipes de votre centre d'appels \u00e0 reconna\u00eetre les courriers \u00e9lectroniques urgents, les adresses \u00e9lectroniques non concordantes et les conceptions graphiques manipul\u00e9es. Gardez un \u0153il sur les hame\u00e7onnage<\/strong><\/span><\/a> en particulier celles qui demandent des informations financi\u00e8res ou qui semblent trop belles pour \u00eatre vraies.<\/p>

2. Int\u00e9grer la s\u00e9curit\u00e9 de l'information<\/h3>

Les emplois dans le domaine de la s\u00e9curit\u00e9 de l'information sont devrait cro\u00eetre de 32% entre 2022 et 2032<\/strong><\/span><\/a>. Il serait pr\u00e9f\u00e9rable d'employer un professionnel qualifi\u00e9, mais la fourchette de r\u00e9mun\u00e9ration m\u00e9diane de $120 000 euros pour cette fonction place cette opportunit\u00e9 hors de port\u00e9e de la plupart d'entre nous. petites entreprises<\/strong><\/span><\/a>.<\/p>

Les organisations peuvent offrir des incitations, telles que des responsabilit\u00e9s repens\u00e9es et des remboursements, aux employ\u00e9s actuels qui suivent des cours de cybers\u00e9curit\u00e9. cours<\/strong><\/span><\/a> ou camps d'entra\u00eenement<\/strong><\/span><\/a>. Pour d'autres solutions peu co\u00fbteuses, consultez les services d'externalisation de la gestion des ressources humaines. conformit\u00e9<\/strong><\/span><\/a>, VPT<\/strong><\/span><\/a> et BPO<\/strong><\/span><\/a> fournisseurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. Compenser la conformit\u00e9<\/h3>

Comme cit\u00e9 dans Forbes<\/strong><\/span><\/a>En 2021, les institutions financi\u00e8res ont \u00e9t\u00e9 condamn\u00e9es \u00e0 une amende collective de $2,7 milliards d'euros pour manque de conformit\u00e9. Dans le secteur des centres d'appels, la conformit\u00e9 est un concept labyrinthique qui vous pi\u00e8gera financi\u00e8rement si vous ne parvenez pas \u00e0 vous en sortir.<\/p>

Entrer : experts<\/strong><\/span><\/a>. La mise en conformit\u00e9 professionnelle des centres d'appels vous permettra d'\u00e9conomiser de l'argent, de s\u00e9curiser vos donn\u00e9es et d'am\u00e9liorer la qualit\u00e9 de vos services. satisfaire<\/strong><\/span><\/a> vous et vos clients. Apr\u00e8s avoir appris des meilleurs, r\u00e9compensez les \u00e9quipes qui excellent dans le maintien des normes de conformit\u00e9 en mati\u00e8re de s\u00e9curit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les enjeux n'ont jamais \u00e9t\u00e9 aussi importants<\/h2>

Il est facile de consid\u00e9rer la protection des donn\u00e9es comme une pr\u00e9occupation secondaire, mais en tant que superviseur d'un centre d'appel, les gens ont l'impression que la protection des donn\u00e9es n'est pas une priorit\u00e9. m\u00e9dical<\/strong><\/span><\/a>, juridique<\/strong><\/span><\/a> et financi\u00e8re<\/strong><\/span><\/a> sont entre vos mains. La Commission f\u00e9d\u00e9rale du commerce indique que les consommateurs ont perdu $8.8 milliards<\/strong><\/span><\/a> \u00e0 des escroqueries en 2022, et nous m\u00e9ritons tous mieux.<\/p>

Former les \u00e9quipes de votre centre d'appels \u00e0 la d\u00e9fense des donn\u00e9es est l'une des d\u00e9cisions les plus humaines que vous puissiez prendre. Prenez le temps de vous am\u00e9liorer d\u00e8s aujourd'hui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tSelon la Commission f\u00e9d\u00e9rale du commerce, les consommateurs ont perdu $8,8 milliards d'euros \u00e0 cause d'escroqueries en 2022, et nous m\u00e9ritons tous mieux.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pour s\u00e9curiser votre centre, demandez AnswerNet<\/span><\/h2>

Au AnswerNet<\/strong><\/span><\/a>Nous avons effectu\u00e9 des transactions s\u00fbres et confirm\u00e9es 116 000 000 fois gr\u00e2ce \u00e0 notre expertise en mati\u00e8re de conformit\u00e9 et \u00e0 des v\u00e9rifications adaptables par des tiers. Nous avons lire les rapports<\/strong><\/span><\/a>, a mis en place l'infrastructure<\/strong><\/span><\/a> et a optimis\u00e9 la technologie<\/strong><\/span><\/a> pour offrir les techniques de pr\u00e9vention des donn\u00e9es les plus s\u00fbres disponibles aujourd'hui.<\/span><\/p>

Si vous souhaitez former les \u00e9quipes de votre centre d'appel par le biais d'un service de protection auquel vous pouvez faire confiance, n'h\u00e9sitez pas \u00e0 nous contacter. ici<\/strong><\/span><\/a> ou cliquez sur le bouton ci-dessous pour prendre contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscutons-en<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comment la v\u00e9rification par une tierce partie garantit la conformit\u00e9 avec les r\u00e9glementations industrielles<\/u><\/span><\/a><\/p>

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<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Il n'a jamais \u00e9t\u00e9 aussi important de former les \u00e9quipes de vos centres d'appels \u00e0 la d\u00e9fense des donn\u00e9es. Lisez la suite pour acc\u00e9der \u00e0 des recherches brillantes et garantir la s\u00e9curit\u00e9.<\/p>","protected":false},"author":39,"featured_media":90919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[411],"tags":[522,149,498,268,560,383],"class_list":["post-90917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-compliance-and-risk-mitigation","tag-ai","tag-bpo","tag-call-center-compliance","tag-customer-service","tag-managers","tag-outsourcing"],"yoast_head":"\nCall center teams defend data with information and empathy.<\/title>\n<meta name=\"description\" content=\"Training your call center teams to defend data has never been more paramount. Read on to access brilliant research and guarantee safety.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answernet.com\/fr\/how-to-guarantee-your-call-center-teams-defend-data\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Guarantee Your Call Center Teams Defend Data | AnswerNet\" \/>\n<meta property=\"og:description\" content=\"Training your call center teams to defend data has never been more paramount. 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