{"id":90902,"date":"2024-11-26T15:15:27","date_gmt":"2024-11-26T20:15:27","guid":{"rendered":"https:\/\/answernet.com\/?p=90902"},"modified":"2024-11-26T15:15:28","modified_gmt":"2024-11-26T20:15:28","slug":"3-ways-call-center-supervisors-can-master-ai-in-2025","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/3-ways-call-center-supervisors-can-master-ai-in-2025\/","title":{"rendered":"3 fa\u00e7ons pour les superviseurs de centres d'appels de ma\u00eetriser l'IA en 2025"},"content":{"rendered":"
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Le cabinet de conseil en gestion Marketsandmarkets estime qu'en 2022, le march\u00e9 mondial de l'IA dans les centres d'appels repr\u00e9sentait $1,6 milliard d'euros. D'ici 2027, il devrait atteindre\u00a0d\u00e9passer $4 milliards<\/span><\/span><\/a>.\u00a0<\/p>

L'\u00e9conomie prouve que\u00a0L'IA va \u00e9voluer<\/span><\/span><\/a>\u00a0de centre d'appel \u00e0 la n\u00e9cessit\u00e9, mais l'intelligence \u00e9motionnelle prouve qu'une adaptation rapide peut \u00eatre possible.\u00a0vraiment difficile<\/span><\/span><\/a>. Aujourd'hui,\u00a0nous tendons la main<\/span><\/span><\/a>\u00a0\u00e0 des superviseurs de centres d'appels pour distiller une r\u00e9volution technologique en trois grandes pistes d'am\u00e9lioration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tLe cabinet de conseil en gestion Marketsandmarkets estime qu'en 2022, le march\u00e9 mondial de l'IA dans les centres d'appels repr\u00e9sentait $1,6 milliard. D'ici 2027, il devrait d\u00e9passer les $4 milliards.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Superviseurs de centres d'appels, \u00e9coutez<\/span><\/p>

Voici trois fa\u00e7ons de ma\u00eetriser l'IA au cours des trois prochaines ann\u00e9es.<\/p>

1. Int\u00e9grer les donn\u00e9es dans le processus d\u00e9cisionnel<\/h3>

S'il est utile de savoir que le secteur dans son ensemble est en expansion, il est plus utile de comprendre ce qui suit comment ma\u00eetriser la croissance<\/strong><\/span><\/a> pour votre centre d'appel. Les superviseurs du centre d'appel peuvent acc\u00e9der ensembles de donn\u00e9es sp\u00e9cifiques<\/strong><\/span><\/a> en formant des mod\u00e8les d'IA pour suivre des param\u00e8tres tels que le temps moyen de traitement (AHT), le volume d'appels et la r\u00e9solution au premier appel (FCR). \u00c0 partir de l\u00e0, la prise de d\u00e9cision \u00e9clair\u00e9e est un jeu d'enfant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Am\u00e9liorer l'exp\u00e9rience des clients<\/h3>

Statista rapporte qu'en 2023<\/strong><\/span><\/a>la majorit\u00e9 des travailleurs am\u00e9ricains des centres de contact pensent que l'intelligence artificielle a am\u00e9lior\u00e9 la qualit\u00e9 de la vie. service client\u00e8le<\/strong><\/span><\/a>. Cependant, il y a encore des r\u00e9ticences : Worldmetrics rapporte que 67% de clients<\/strong><\/span><\/a> ont raccroch\u00e9 par frustration parce qu'ils ne pouvaient pas parler \u00e0 un vrai repr\u00e9sentant.<\/p>

Les superviseurs peuvent transformer la mise en \u0153uvre en ma\u00eetrise en combinant intelligence artificielle<\/strong><\/span><\/a> avec l'intelligence humaine. Ce n'est que lorsque les agents en chair et en os activeront le pouvoir latent de l'IA que les clients ressentiront un \u00e9quilibre entre l'automatisation et l'interaction.<\/p>

3. Cr\u00e9er une culture de collaboration<\/h3>

Worldmetrics indique \u00e9galement que les employ\u00e9s des centres d'appel sont stress\u00e9s<\/strong><\/span><\/a>. M\u00eame dans des conditions normales, le travail dans les centres d'appel est consid\u00e9r\u00e9 comme l'une des professions les plus stressantes aux \u00c9tats-Unis.<\/p>

Pour \u00e9viter l'\u00e9puisement et favoriser la connexion, les superviseurs des centres d'appels doivent aider les agents \u00e0 consid\u00e9rer l'IA comme un assistant plut\u00f4t que comme un concurrent. Rassembler retour d'information des salari\u00e9s<\/strong><\/span><\/a> sur les outils d'IA, progresser avec prudence et c\u00e9l\u00e9brer les r\u00e9ussites humaines qui accompagnent l'intelligence artificielle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tComment AnswerNet BPO compl\u00e8te l'IA avec une touche humaine<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L'avantage AnswerNet<\/h2>

Si AnswerNet compte aujourd'hui plus de 10 000 clients et plus de 125 millions d'interactions annuelles, c'est parce que nous faisons de notre avantage un atout. apparente<\/strong><\/span><\/a>. Nous avons lire les rapports<\/strong><\/span><\/a>, a mis en place l'infrastructure<\/strong><\/span><\/a> et a optimis\u00e9 la technologie<\/strong><\/span><\/a> pour fournir certaines des analyses les plus accessibles de l'IA des centres d'appels disponibles aujourd'hui.<\/p>

Si vous souhaitez mettre \u00e0 jour vos syst\u00e8mes d'information avec un service de centre d'appel de confiance, n'h\u00e9sitez pas \u00e0 nous contacter. ici<\/strong><\/span><\/a> ou cliquez sur le bouton ci-dessous pour prendre contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Articles connexes que vous pourriez appr\u00e9cier :<\/strong><\/b><\/p>

Submerg\u00e9s par les donn\u00e9es ? D\u00e9couvrez comment les techniques de visualisation d'Edward Tufte transforment la confusion en clart\u00e9.<\/u><\/span><\/a><\/p>

La plus grande avanc\u00e9e dans la technologie des centres d'appels : L'apprentissage pilot\u00e9 par l'IA et la gamification<\/u><\/span><\/a><\/p>

Comment ma\u00eetriser les moyens de communication dans l'entreprise<\/u><\/span><\/a><\/p>

Ce que l'andragogie peut nous apprendre sur la r\u00e9ussite des centres d'appel<\/u><\/span><\/a><\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Les superviseurs de centres d'appels ma\u00eetrisent l'intelligence artificielle gr\u00e2ce \u00e0 l'intelligence \u00e9motionnelle. D\u00e9couvrez les trois principaux moyens d'am\u00e9liorer votre IA.<\/p>","protected":false},"author":39,"featured_media":90904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[412],"tags":[522,388,560],"class_list":["post-90902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-call-center","tag-managers"],"yoast_head":"\n3 Ways Call Center Supervisors Can Master AI in 2025 | AnswerNet<\/title>\n<meta name=\"description\" content=\"Call center supervisors master artificial intelligence with emotional intelligence. 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