{"id":90787,"date":"2024-11-12T17:00:46","date_gmt":"2024-11-12T22:00:46","guid":{"rendered":"https:\/\/answernet.com\/?p=90787"},"modified":"2025-03-18T14:58:44","modified_gmt":"2025-03-18T18:58:44","slug":"recruiters-modern-hiring-is-failing-heres-how-bpo-helps","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/recruiters-modern-hiring-is-failing-heres-how-bpo-helps\/","title":{"rendered":"Recruteurs : L'embauche moderne est un \u00e9chec. Voici comment l'externalisation des processus m\u00e9tier (BPO) peut aider"},"content":{"rendered":"
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81% des recruteurs \u00e9tudi\u00e9s par Jobvite<\/strong><\/span><\/a> ont d\u00e9clar\u00e9 qu'il \u00e9tait plus difficile d'attirer les meilleurs talents et 65% ont d\u00e9clar\u00e9 que leur travail devenait plus stressant en 2022. Dans une enqu\u00eate similaire<\/strong><\/span><\/a>88% des professionnels des ressources humaines ont d\u00e9clar\u00e9 que le recrutement deviendrait encore plus difficile en 2023.<\/p>

Les recruteurs nous ont fait savoir quelque chose<\/i> ne fonctionne pas, et nous sommes ici<\/strong><\/span><\/a> pour identifier et r\u00e9soudre le probl\u00e8me. \u00c0 la fin de cet article, vous comprendrez pourquoi les m\u00e9thodes d'embauche modernes \u00e9chouent et comment nous pouvons utiliser la technologie de l'information et de la communication (TIC). BPO<\/strong><\/span><\/a> (externalisation des processus d'affaires) pour am\u00e9liorer votre recherche de carri\u00e8re, votre s\u00e9lection et votre esprit.<\/p>

L'\u00e9chec de l'embauche chez les recruteurs<\/h2>

A \u00c9tude de 2001 de l'International Journal of Selection and Assessment (Journal international de la s\u00e9lection et de l'\u00e9valuation)<\/strong><\/span><\/a> a montr\u00e9 que les responsables des ressources humaines consid\u00e9raient l'efficacit\u00e9 des processus comme la raison la plus importante pour d\u00e9ployer des outils technologiques dans le domaine du recrutement. Plus de 20 ans plus tard, nous pouvons constater avec le recul que la priorit\u00e9 donn\u00e9e \u00e0 l'efficacit\u00e9 a peut-\u00eatre fait plus de mal que de bien.<\/p>

Depuis, nous avons adopt\u00e9 des syst\u00e8mes de gestion du recrutement (SGR) qui maximisent l'efficacit\u00e9 \u00e0 un co\u00fbt \u00e9lev\u00e9. 90% des employeurs d'une 2021 \u00c9tude de la Harvard Business Review<\/strong><\/span><\/a> ont utilis\u00e9 des SGR pour filtrer les employ\u00e9s au d\u00e9part, mais 88% des employeurs ont d\u00e9clar\u00e9 que les candidats qualifi\u00e9s \u00e0 haut niveau de comp\u00e9tences sont \"\u00e9cart\u00e9s du processus parce qu'ils ne correspondent pas aux crit\u00e8res exacts affich\u00e9s dans la description du poste\".<\/p>

L'utilit\u00e9 du BPO<\/h2>

Jusqu'\u00e0 pr\u00e9sent, nous avons constat\u00e9 que les recruteurs ont de plus en plus de mal \u00e0 attirer les meilleurs talents, en raison des principes modernes de recrutement qui ne donnent pas la priorit\u00e9 \u00e0 l'efficacit\u00e9 et des syst\u00e8mes technologiques qui disqualifient les meilleurs candidats. Voici quelques pistes pour am\u00e9liorer le processus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tQu'est-ce qu'un centre de contact BPO ?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Donner la priorit\u00e9 \u00e0 une solution fond\u00e9e sur la valeur<\/h3>

Dans un 2022 Rapport sur l'image de marque de l'employeur par Glassdoor<\/strong><\/span><\/a>Les employ\u00e9s ont clairement indiqu\u00e9 qu'ils donnaient la priorit\u00e9 \u00e0 la transparence plut\u00f4t qu'\u00e0 l'efficacit\u00e9. Si l'on ajoute \u00e0 cela une \u00e9tude du logiciel de gestion des ressources humaines Workable<\/strong><\/span><\/a> qui a r\u00e9v\u00e9l\u00e9 que pr\u00e8s de 40% des travailleurs am\u00e9ricains sont des \"candidats passifs\", qui sont ouverts \u00e0 de nouvelles opportunit\u00e9s mais qui peuvent avoir besoin de plus d'incitation pour postuler \u00e0 un poste, et vous pourriez voir une solution bas\u00e9e sur la valeur.\u00a0<\/p>

Les services d'externalisation des processus administratifs (BPO) peuvent notamment contribuer \u00e0 donner la priorit\u00e9 \u00e0 la transparence<\/strong><\/span><\/a> pour recruter des candidats passifs hautement qualifi\u00e9s recueillir davantage de commentaires<\/strong><\/span><\/a> de la part de clients, de candidats et d'employ\u00e9s actuels. Une fois que vous avez re\u00e7u t\u00e9moignages<\/strong><\/span><\/a>Vous pouvez partager ces sentiments avec des demandeurs d'emploi potentiels afin d'attirer des candidats enthousiastes qui, autrement, seraient rest\u00e9s passifs.<\/p>

2. Compl\u00e9ter l'IA par une touche humaine<\/h3>

Professeur \u00e0 la Harvard Business School Karim Lakhani<\/strong><\/span><\/a> L'IA ne remplacera pas l'homme, mais l'homme avec l'intelligence artificielle. AI<\/strong><\/span><\/a> remplaceront les humains sans le faire\". Les meilleurs fournisseurs de BPO comprennent la place int\u00e9grale des RMS dans le processus de recrutement et les associent \u00e0 une communication interpersonnelle int\u00e9grale.<\/p>

Votre service d'externalisation des processus administratifs peut peut-\u00eatre \u00e9tablir un ligne d'assistance aux d\u00e9nonciateurs<\/strong><\/span><\/a> afin d'offrir \u00e0 la fois la technologie et le toucher. Gr\u00e2ce \u00e0 la technologie, le service d'assistance t\u00e9l\u00e9phonique peut servir 24 heures sur 24 et 7 jours sur 7 \u00e0 la population. omnichannel<\/strong><\/span><\/a> portail et archives ; gr\u00e2ce \u00e0 un conforme<\/strong><\/span><\/a> les employ\u00e9s et les candidats peuvent poser toutes les questions et y r\u00e9pondre en toute s\u00e9curit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tComment AnswerNet BPO compl\u00e8te l'IA avec une touche humaine<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3. \u00c9largir le champ d'action pour tenir compte de l'exp\u00e9rience<\/h3>

Glassdoor<\/strong><\/span><\/a> rapporte que les employeurs qui ont investi dans l'exp\u00e9rience de leurs candidats ont am\u00e9lior\u00e9 la qualit\u00e9 de leurs embauches de plus de 70%. Les syst\u00e8mes de gestion des ressources humaines ont des limites lorsqu'il s'agit de promouvoir l'exp\u00e9rience d'un candidat, mais les services de BPO vont plus loin gr\u00e2ce \u00e0 l'immensit\u00e9 de la connexion humaine.<\/p>

Les services d'externalisation des processus administratifs (BPO) travaillent avec des entreprises dans une multitude de secteurs, notamment soins de sant\u00e9<\/strong><\/span><\/a>, juridique<\/strong><\/span><\/a>, financer<\/strong><\/span><\/a>, l'\u00e9nergie<\/strong><\/span><\/a>, construction<\/strong><\/span><\/a> et bien d'autres choses encore. Les meilleurs candidats pour un poste peuvent avoir des dizaines d'ann\u00e9es d'exp\u00e9rience transf\u00e9rable, mais les employeurs ne les trouveront pas s'ils ne disposent pas d'une R\u00e9seau BPO<\/strong><\/span><\/a>.<\/p>

Contacter des candidats qualifi\u00e9s avec AnswerNet<\/h2>

Un partenaire BPO fiable peut revitaliser vos valeurs, susciter des r\u00e9actions \u00e9motionnelles de la part des employ\u00e9s et compl\u00e9ter la r\u00e9volution technologique par une touche humaine. Si vous \u00eates \u00e0 la recherche d'un partenaire BPO fiable, vous \u00eates au bon endroit.<\/p>

AnswerNet travaille avec plus de 10 000 clients et plus de 1 200 agents en direct parce que nos services BPO sont approuv\u00e9 par le recruteur<\/strong><\/span><\/a>. Pour embaucher avec c\u0153ur, tendez la main ici<\/strong><\/span><\/a> ou cliquez sur le bouton ci-dessous pour prendre contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscutons-en<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Articles connexes que vous pourriez appr\u00e9cier :<\/strong><\/b><\/p>

Comment tirer parti de l'analyse et de la connaissance de votre partenariat avec l'externalisation des processus administratifs ?<\/u><\/span><\/a><\/p>

Comment ma\u00eetriser les moyens de communication dans l'entreprise<\/u><\/span><\/a><\/p>

Comment les services BPO peuvent-ils am\u00e9liorer votre activit\u00e9 de commerce \u00e9lectronique ?<\/u><\/span><\/a><\/p>

L'externalisation des processus d'entreprise au service de la croissance des petites entreprises : Le pouvoir de l'externalisation<\/u><\/span><\/a><\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Les recruteurs s'accordent \u00e0 dire que le recrutement est plus stressant que jamais. La plupart d'entre eux ne savent pas que les services de BPO peuvent changer leur monde.<\/p>","protected":false},"author":39,"featured_media":90789,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[409],"tags":[522,149,53,569,268,98,146,383],"class_list":["post-90787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-solutions","tag-ai","tag-bpo","tag-business","tag-call-center-management","tag-customer-service","tag-inbound-call-center","tag-outbound-call-center","tag-outsourcing"],"yoast_head":"\nHiring has become a hassle. To help, embrace BPO.<\/title>\n<meta name=\"description\" content=\"Recruiters agree that hiring is more stressful than ever. 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