{"id":90699,"date":"2024-11-07T15:01:45","date_gmt":"2024-11-07T20:01:45","guid":{"rendered":"https:\/\/answernet.com\/?p=90699"},"modified":"2025-03-17T11:56:16","modified_gmt":"2025-03-17T15:56:16","slug":"what-andragogy-can-teach-us-about-call-center-success","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/what-andragogy-can-teach-us-about-call-center-success\/","title":{"rendered":"Ce que l'andragogie peut nous apprendre sur la r\u00e9ussite des centres d'appel"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Qu'est-ce que vous apprenez r\u00e9ellement d'un blog<\/strong><\/span><\/a>? Philosophe confuc\u00e9en Xun Kuang<\/strong><\/span><\/a> l'a le mieux formul\u00e9 : \"Dis-moi et j'oublie, enseigne-moi et je me souviendrai, fais-moi participer et j'apprendrai\".<\/p>

La lecture de ce blog sur l'andragogie, ou la m\u00e9thode et la pratique de l'apprentissage des adultes, a le potentiel de fa\u00e7onner votre croissance pour le reste de votre vie. Aujourd'hui, en retenant ne serait-ce qu'un peu des principes, des \u00e9tudes et des applications industrielles de l'andragogie, vous vous pr\u00e9parez \u00e0 une vie d'apprentissage engag\u00e9.<\/p>

Hypoth\u00e8ses et principes de l'andragogie<\/h2>

\u00c9ducateur am\u00e9ricain Malcolm Knowles<\/strong><\/span><\/a> a \u00e9tabli que la th\u00e9orie de l'andragogie repose sur six hypoth\u00e8ses principales :<\/p>

  1. L'image de soi.<\/b> Les adultes sont autonomes, ind\u00e9pendants et autodirig\u00e9s.<\/li>
  2. L'apprentissage par l'exp\u00e9rience.<\/b> Les adultes s'appuient sur l'exp\u00e9rience comme source d'apprentissage.<\/li>
  3. Pr\u00e9paration \u00e0 l'apprentissage.<\/b> Les adultes donnent la priorit\u00e9 \u00e0 l'apprentissage qui a un impact sur leur r\u00f4le social.<\/li>
  4. Candidatures imm\u00e9diates.<\/b> Les adultes donnent la priorit\u00e9 \u00e0 l'apprentissage avec des applications imm\u00e9diates.<\/li>
  5. Motivations internes.<\/b> Les adultes sont davantage motiv\u00e9s par des facteurs internes qu'externes.<\/li>
  6. \u00c0 savoir.<\/b> Les adultes ont besoin de conna\u00eetre la valeur de ce qu'ils apprennent.<\/li><\/ol>

    \u00c0 partir de l\u00e0, Knowles met en \u00e9vidence cinq grands principes :<\/p>

    1. L'\u00e9ducation des adultes doit se concentrer sur la r\u00e9solution de probl\u00e8mes sp\u00e9cifiques.<\/li>
    2. L'\u00e9ducation des adultes doit s'appuyer sur l'exp\u00e9rience v\u00e9cue des enseignants.<\/li>
    3. Les enseignants devraient acqu\u00e9rir des connaissances et une exp\u00e9rience significatives gr\u00e2ce \u00e0 la formation.<\/li>
    4. Les enseignants devraient recevoir un retour d'information sur leurs progr\u00e8s.<\/li>
    5. Les enseignants doivent analyser et v\u00e9rifier le mat\u00e9riel p\u00e9dagogique.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t

      \n\t\t\t\tAujourd'hui, en retenant ne serait-ce qu'un peu les principes, les \u00e9tudes et les applications industrielles de l'andragogie, vous vous donnerez les moyens de participer \u00e0 l'apprentissage tout au long de votre vie.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t
      <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tComment augmenter la r\u00e9tention des \u00e9tudiants dans l'apprentissage en ligne : 4 strat\u00e9gies tr\u00e8s efficaces<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Utiliser l'andragogie pour r\u00e9soudre les probl\u00e8mes d'apprentissage<\/h2>

      Les principes andragogiques offrent un nouveau langage pour d\u00e9crire nos propres tampons d'apprentissage. Par exemple, l'institut d'\u00e9conomie mondiale OCDE<\/strong><\/span><\/a> rapporte que lorsque les adultes ne participent pas \u00e0 une formation \u00e9ducative, dans plus de 40% des cas, c'est parce qu'ils ne sont pas satisfaits de leur formation. occup\u00e9 par des engagements professionnels ou familiaux<\/strong><\/span><\/a>.\u00a0<\/p>

      Selon les principes de l'andragogie, la formation n'est pas aussi efficace qu'elle pourrait l'\u00eatre. Si la formation comportait plus de candidatures imm\u00e9diates<\/b> et a expliqu\u00e9 pourquoi les adultes besoin de savoir<\/b> les adultes interrog\u00e9s seraient beaucoup plus enclins \u00e0 donner la priorit\u00e9 \u00e0 l'apprentissage.<\/p>

      Utiliser l'andragogie pour augmenter les taux d'apprentissage<\/h2>

      Les donn\u00e9es montrent<\/strong><\/span><\/a> comment une compr\u00e9hension des principes de Malcolm Knowles peut \u00eatre utilis\u00e9e pour soutenir \u00e0 la fois la formation externe et l'\u00e9tude autodirig\u00e9e. Notez dans le graphique ci-dessous les taux \u00e9lev\u00e9s d'apprentissage des adultes en Su\u00e8de par rapport \u00e0 d'autres taux au Canada, aux \u00c9tats-Unis et dans divers pays europ\u00e9ens :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
      Avec l'aimable autorisation d'Ari Antikainen, le Journal europ\u00e9en de l'\u00e9ducation<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      D'autres recherches ont montr\u00e9 que pr\u00e9paration \u00e0 l'apprentissage<\/b> en Su\u00e8de \u00e9tait \u00e9galement le plus \u00e9lev\u00e9, car ses habitants participaient aux niveaux les plus \u00e9lev\u00e9s d'engagement civique. Voir le graphique ci-dessous.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      En sortant l'\u00e9ducation des adultes de la salle de classe pour se concentrer sur des activit\u00e9s pratiques et communautaires, comme en Su\u00e8de, les adultes b\u00e9n\u00e9ficieront des principes suivants apprentissage par l'exp\u00e9rience, pr\u00e9paration \u00e0 l'apprentissage, application imm\u00e9diate<\/b> et plus encore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tL'avenir du service client dans l'enseignement sup\u00e9rieur : L'IA et au-del\u00e0<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Andragogie dans un centre d'appel<\/h2>

      Dans le cadre de la l'industrie des centres d'appel<\/strong><\/span><\/a>Les apprenants tout au long de la vie peuvent utiliser les principes de l'andragogie pour transformer leur vie. formation<\/strong><\/span><\/a>, recherche<\/strong><\/span><\/a>et m\u00eame ventes<\/strong><\/span><\/a>. Nous pouvons r\u00e9soudre des probl\u00e8mes sp\u00e9cifiques<\/strong><\/span><\/a>, analyser le mat\u00e9riel interne<\/strong><\/span><\/a>et recueillir un retour d'information externe<\/strong><\/span><\/a>.<\/p>

      L'avantage AnswerNet<\/span><\/h2>

      AnswerNet<\/span><\/span><\/a>\u00a0a utilis\u00e9 les principes de l'andragogie pour atteindre plus de 10 000 clients et plus de 125 millions d'interactions annuelles. Nous avons lu les rapports, \u00e9tabli l'infrastructure et optimis\u00e9 la technologie pour offrir les techniques d'apprentissage les plus utiles disponibles aujourd'hui.<\/p>

      Si vous souhaitez former votre cerveau professionnel gr\u00e2ce \u00e0\u00a0un service de centre d'appel auquel vous pouvez faire confiance<\/span><\/span><\/a>, tendre la main\u00a0ici<\/span><\/span><\/a>\u00a0ou cliquez sur le bouton ci-dessous pour prendre contact.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscutons-en<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Articles connexes que vous pourriez appr\u00e9cier :<\/strong><\/b><\/p>

      Submerg\u00e9s par les donn\u00e9es ? D\u00e9couvrez comment les techniques de visualisation d'Edward Tufte transforment la confusion en clart\u00e9.<\/u><\/span><\/a><\/p>

      La plus grande avanc\u00e9e dans la technologie des centres d'appels : L'apprentissage pilot\u00e9 par l'IA et la gamification<\/u><\/span><\/a><\/p>

      Expliqu\u00e9 : Types de services de centre d'appel<\/u><\/span><\/a><\/p>

      Comment ma\u00eetriser les moyens de communication dans l'entreprise<\/u><\/span><\/a><\/p>

      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      L'\u00e9tude de l'andragogie, ou de l'apprentissage des adultes, peut red\u00e9finir votre rythme de progression dans l'\u00e9ducation. Lisez ce qui suit pour vous engager dans une vie de croissance.<\/p>","protected":false},"author":39,"featured_media":90700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[412],"tags":[522,149,388,569,268,560,321,383,275],"class_list":["post-90699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-bpo","tag-call-center","tag-call-center-management","tag-customer-service","tag-managers","tag-market-research","tag-outsourcing","tag-remote-work"],"yoast_head":"\nThe principles of andragogy can revolutionize your learning.<\/title>\n<meta name=\"description\" content=\"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1, noarchive\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answernet.com\/fr\/what-andragogy-can-teach-us-about-call-center-success\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Andragogy Can Teach Us About Call Center Success | AnswerNet\" \/>\n<meta property=\"og:description\" content=\"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/answernet.com\/fr\/what-andragogy-can-teach-us-about-call-center-success\/\" \/>\n<meta property=\"og:site_name\" content=\"AnswerNet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AnswerNet\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-07T20:01:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-17T15:56:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy_soci.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jake Perl\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AnswerNet\" \/>\n<meta name=\"twitter:site\" content=\"@AnswerNet\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jake Perl\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\"},\"author\":{\"name\":\"Jake Perl\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8\"},\"headline\":\"What Andragogy Can Teach Us About Call Center Success\",\"datePublished\":\"2024-11-07T20:01:45+00:00\",\"dateModified\":\"2025-03-17T15:56:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\"},\"wordCount\":630,\"publisher\":{\"@id\":\"https:\/\/answernet.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png\",\"keywords\":[\"AI\",\"BPO\",\"call center\",\"call center management\",\"customer service\",\"Managers\",\"market research\",\"outsourcing\",\"remote work\"],\"articleSection\":[\"Industry Insights\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\",\"url\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\",\"name\":\"The principles of andragogy can revolutionize your learning.\",\"isPartOf\":{\"@id\":\"https:\/\/answernet.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png\",\"datePublished\":\"2024-11-07T20:01:45+00:00\",\"dateModified\":\"2025-03-17T15:56:16+00:00\",\"description\":\"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.\",\"breadcrumb\":{\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage\",\"url\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png\",\"contentUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png\",\"width\":1024,\"height\":512,\"caption\":\"Andragogy\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/answernet.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Industry Insights\",\"item\":\"https:\/\/answernet.com\/category\/industry-insights\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What Andragogy Can Teach Us About Call Center Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/answernet.com\/#website\",\"url\":\"https:\/\/answernet.com\/\",\"name\":\"AnswerNet\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/answernet.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/answernet.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/answernet.com\/#organization\",\"name\":\"AnswerNet\",\"url\":\"https:\/\/answernet.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png\",\"contentUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png\",\"width\":1590,\"height\":491,\"caption\":\"AnswerNet\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/AnswerNet\",\"https:\/\/x.com\/AnswerNet\",\"https:\/\/www.youtube.com\/c\/Answernet\",\"https:\/\/www.linkedin.com\/company\/answernet\/\"],\"telephone\":\"(800) 411-5777\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8\",\"name\":\"Jake Perl\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The principles of andragogy can revolutionize your learning.","description":"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1","archive":"noarchive"},"canonical":"https:\/\/answernet.com\/fr\/what-andragogy-can-teach-us-about-call-center-success\/","og_locale":"fr_CA","og_type":"article","og_title":"What Andragogy Can Teach Us About Call Center Success | AnswerNet","og_description":"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.","og_url":"https:\/\/answernet.com\/fr\/what-andragogy-can-teach-us-about-call-center-success\/","og_site_name":"AnswerNet","article_publisher":"https:\/\/www.facebook.com\/AnswerNet","article_published_time":"2024-11-07T20:01:45+00:00","article_modified_time":"2025-03-17T15:56:16+00:00","og_image":[{"width":800,"height":512,"url":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy_soci.jpg","type":"image\/jpeg"}],"author":"Jake Perl","twitter_card":"summary_large_image","twitter_creator":"@AnswerNet","twitter_site":"@AnswerNet","twitter_misc":{"\u00c9crit par":"Jake Perl","Estimation du temps de lecture":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#article","isPartOf":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/"},"author":{"name":"Jake Perl","@id":"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8"},"headline":"What Andragogy Can Teach Us About Call Center Success","datePublished":"2024-11-07T20:01:45+00:00","dateModified":"2025-03-17T15:56:16+00:00","mainEntityOfPage":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/"},"wordCount":630,"publisher":{"@id":"https:\/\/answernet.com\/#organization"},"image":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage"},"thumbnailUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png","keywords":["AI","BPO","call center","call center management","customer service","Managers","market research","outsourcing","remote work"],"articleSection":["Industry Insights"],"inLanguage":"fr-CA"},{"@type":"WebPage","@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/","url":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/","name":"The principles of andragogy can revolutionize your learning.","isPartOf":{"@id":"https:\/\/answernet.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage"},"image":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage"},"thumbnailUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png","datePublished":"2024-11-07T20:01:45+00:00","dateModified":"2025-03-17T15:56:16+00:00","description":"The study of andragogy, or adult learning, can redefine your rate of educational increase. Read on to embrace a lifetime of growth.","breadcrumb":{"@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#primaryimage","url":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png","contentUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Andragogy.png","width":1024,"height":512,"caption":"Andragogy"},{"@type":"BreadcrumbList","@id":"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/answernet.com\/"},{"@type":"ListItem","position":2,"name":"Industry Insights","item":"https:\/\/answernet.com\/category\/industry-insights\/"},{"@type":"ListItem","position":3,"name":"What Andragogy Can Teach Us About Call Center Success"}]},{"@type":"WebSite","@id":"https:\/\/answernet.com\/#website","url":"https:\/\/answernet.com\/","name":"AnswerNet","description":"","publisher":{"@id":"https:\/\/answernet.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/answernet.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/answernet.com\/#organization","name":"AnswerNet","url":"https:\/\/answernet.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/answernet.com\/#\/schema\/logo\/image\/","url":"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png","contentUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png","width":1590,"height":491,"caption":"AnswerNet"},"image":{"@id":"https:\/\/answernet.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/AnswerNet","https:\/\/x.com\/AnswerNet","https:\/\/www.youtube.com\/c\/Answernet","https:\/\/www.linkedin.com\/company\/answernet\/"],"telephone":"(800) 411-5777"},{"@type":"Person","@id":"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8","name":"Jake Perl"}]}},"_links":{"self":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/90699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/comments?post=90699"}],"version-history":[{"count":22,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/90699\/revisions"}],"predecessor-version":[{"id":90763,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/90699\/revisions\/90763"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media\/90700"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media?parent=90699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/categories?post=90699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/tags?post=90699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}