{"id":71571,"date":"2023-11-30T12:34:33","date_gmt":"2023-11-30T17:34:33","guid":{"rendered":"https:\/\/answernet.com\/?p=71571"},"modified":"2025-03-20T16:46:50","modified_gmt":"2025-03-20T20:46:50","slug":"bilingual-support-higher-education-blog","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/bilingual-support-higher-education-blog\/","title":{"rendered":"How Bilingual Support Improves Student Engagement in Higher Education"},"content":{"rendered":"
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During the 2022\/2023 academic year, U.S. colleges and universities welcomed over a million international students<\/a><\/b><\/u>, marking a 12% increase from the previous year and the highest growth rate in over four decades. Simultaneously, North America is experiencing a surge in its bilingual population<\/a><\/u><\/b>, with more than 20% of people speaking a language other than English at home. As a result, higher education is seeing a more diverse student body of both domestic and international students<\/a><\/u><\/b>. Consequently, it’s becoming increasingly important for call centers to offer bilingual support services in higher education.\u00a0<\/p>\n

A bilingual answering service is an service de r\u00e9ponse t\u00e9l\u00e9phonique<\/a><\/u><\/b> that can serve customers in two (or more) languages. This means students can call and communicate in the language they prefer, positively impacting everything from enrollment to retention services, and creating a more inclusive educational environment.\u00a0<\/p>\n

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Enhancing Student Engagement With Bilingual Support in Higher Education<\/span><\/h2>\n
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Lead Generation and Follow-Up\u00a0<\/span><\/span><\/h3>\n

Through bilingual communication, educational call centers can fill their prospect pipeline with leads from diverse backgrounds. Follow-ups by enrollment specialists in the students’ preferred languages can boost conversion rates.<\/p>\n<\/div>\n

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Appointment Scheduling and Courtesy Communications<\/span><\/span><\/h3>\n

Educational call centers that communicate in multiple languages can ease the enrollment process for students. By offloading tasks like appointment scheduling and sending reminders for financial aid documentation to a bilingual answering service, universities can free up their enrollment teams to focus on more critical tasks.\u00a0<\/p>\n

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Retention and Student Support<\/span><\/h2>\n

Reaching Out to At-Risk Students<\/span><\/span><\/h3>\n
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Universities often face challenges in retaining students who are at risk of underachieving or dropping out. By utilizing a bilingual answering service, institutions can effectively guide these students back on the path to academic success. AnswerNet\u2019s bilingual agents can refer students to tutoring centers and provide additional support, so that language is not a barrier to accessing help.<\/p>\n

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Student Re-engagement and Alumni Relations\u00a0<\/span><\/span><\/h3>\n

Regular engagement with underperforming students is crucial. Educational call centers can employ bilingual interventions at key intervals, offering mid-course adjustments and academic advice tailored to the students\u2019 needs and language preferences.<\/p>\n

Bilingual Support: A Gateway to Diversity and Inclusion<\/span><\/h2>\n

Enhancing Accessibility<\/span><\/span><\/h3>\n

A bilingual answering service for higher education transcends language barriers, making academic resources more accessible to a wider student population.<\/p>\n

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Improving Communication<\/span><\/span><\/h3>\n

With a bilingual answering service, universities ensure that critical information regarding admissions, financial aid, and academic advice is clearly understood by all students. This improves student engagement and facilitates better decision-making.<\/p>\n

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How Can AnswerNet Education Services (AES) Help?<\/span><\/h2>\n

As part of our base services, AnswerNet<\/a><\/u><\/b> employs native speakers of English, French, and Spanish. For other languages, we use a translation service that interprets up to 250 languages with help from simultaneous translation technology and live native speakers. We assist colleges and universities in:<\/p>\n