{"id":67428,"date":"2023-11-15T16:26:41","date_gmt":"2023-11-15T21:26:41","guid":{"rendered":"https:\/\/answernet.com\/?p=67428"},"modified":"2025-02-12T08:49:01","modified_gmt":"2025-02-12T13:49:01","slug":"bilingual-answering-service-benefits-blog","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/bilingual-answering-service-benefits-blog\/","title":{"rendered":"Briser les barri\u00e8res linguistiques : Les avantages d'un service de r\u00e9ponse t\u00e9l\u00e9phonique bilingue pour votre entreprise"},"content":{"rendered":"
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Did you catch the latest statistic from the U.S. Census Bureau report<\/a><\/u><\/b>? Apparently, in 2019, the number of people in the United States who speak a language other than English at home was over 67 million. That\u2019s over 20% of the population! We live in an increasingly global community, and if you want your business to perform well, it must adapt to meet the needs of a more diverse customer base.<\/p>\n

There are a few methods business owners can employ to meet these needs\u2014inclusive marketing and community engagement, for example\u2014but at the foundation of these methods is the ability to conduct business in multiple languages. This is where the integration of a bilingual answering service comes into play.<\/p>\n

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What is a Bilingual Answering Service?<\/span><\/h2>\n

A bilingual answering service is an service de r\u00e9ponse t\u00e9l\u00e9phonique<\/a><\/u><\/b> that can serve customers in two (or more) languages. It is a simple and cost-effective adjustment that has many benefits. A bilingual answering service will, by default, make your business accessible to a larger audience, and it demonstrates a level of consideration that customers appreciate. This kind of accessibility also improves customer retention<\/a><\/u><\/b> and positions your business as a culturally sensitive entity.\u00a0<\/p>\n

At bottom, a bilingual answering service is about delivering great customer service<\/a><\/u><\/b>. Let\u2019s consider a hypothetical scenario: Imagine a potential customer, a native Spanish speaker, is interested in making a purchase. They call your customer service to see if your product is a good fit. If you\u2019ve contracted a bilingual answering service, they can comfortably communicate in their native language. This makes the customer feel valued and understood but also increases the likelihood that they\u2019ll make a purchase and become a loyal customer.<\/p>\n

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A Bilingual North America<\/span><\/h2>\n

Selon le Forbes<\/a><\/u><\/b>, 13% of the United States population speaks Spanish, making it the second-largest population of Spanish speakers in the world. Statistique Canada<\/a><\/u><\/b> quotes a similar percentage for French speakers in Canada; according to the national statistical office, 12.7% of Canada’s population speaks French.<\/p>\n

How Can AnswerNet Help?<\/span><\/h2>\n

As part of our base services, AnswerNet<\/a><\/u><\/b> employs native speakers of English, French, and Spanish. For other languages, we use a translation service that interprets up to 250 languages with help from simultaneous translation technology and live native speakers. With our help, you can:<\/p>\n