{"id":10102,"date":"2021-09-01T13:59:27","date_gmt":"2021-09-01T17:59:27","guid":{"rendered":"https:\/\/answersystem.com\/?p=10102"},"modified":"2026-09-21T11:12:43","modified_gmt":"2026-09-21T15:12:43","slug":"blog-call-center-location","status":"publish","type":"post","link":"https:\/\/answernet.com\/fr\/blog-call-center-location\/","title":{"rendered":"Quelle est la meilleure localisation pour votre centre d'appels ? (Et les consid\u00e9rations \u00e0 prendre en compte)"},"content":{"rendered":"
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Business owners often question what call center location is best for them, their business, and their customers. This isn\u2019t always an easy question to answer. The main factors to consider when choosing the location are cost, company and client needs, time zone, and language barriers.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What Call Center Location Terms Should You Know?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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There are three primary terms to consider when researching the perfect call center location for your business:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Nearshore<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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A nearshore call center is located just outside of the United States. In many cases, nearshore locations for North America-based businesses are in South America, making for easy travel back and forth when necessary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Offshore<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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An offshore call center is located outside the U.S. Offshore call centers are often not located within the same hemisphere, located in countries like India or the Phillipines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Onshore<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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An onshore call center is one located within the boundaries of the United States or Canada. When seeking an onshore call center, they can either be located within the same state or elsewhere. For example, a company based in Illinois can partner with a call center located in Pennsylvania.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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6 Call Center Location Considerations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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When the time comes that you need to outsource to a call center, know that location does matter. Some of the following considerations may have a major impact on your final choice:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Comparing Cost of Service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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While customer service is important, you might also want or need to look for an affordable call center. Labor costs vary depending on location and country. For example, call centers offshore are more affordable than call centers onshore because the economy and minimum wage differ from country to country.<\/p>

Labor costs vary in the U.S. as well. If you\u2019re looking to partner with a call center in California or New York, it\u2019s going to be a little pricier than partnering with a call center in the heartland of the country because the cost of living is so different.<\/p>

Depending on the needs of your company, this may weigh heavy on your decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Language Barriers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Quand choisir un service d\u2019accueil t\u00e9l\u00e9phonique<\/strong><\/a>, it\u2019s important to think about the diversity of the agents and staff that will be working on your account. Depending on the location of your customers, you may need bilingual or multilingual support to efficiently help your customers.<\/p>

To accommodate all languages of your clients, look for a location that has a diverse staff. For example, if your clientele reside primarily in Canada, you need a call center that has English and French-speaking agents. Additionally, knowledge of local colloquialisms go a long way in providing exceptional customer service.<\/p>

Chat offre la possibilit\u00e9 de discuter avec un client \u00e0 partir de n\u2019importe quel appareil web, permettant ainsi \u00e0 vos clients de poser des questions et de recevoir des r\u00e9ponses \u00e0 tout moment de la journ\u00e9e.<\/p>

Ces solutions ne repr\u00e9sentent que quelques-unes des options disponibles dans les centres d'appels, mais elles offrent toutes d'immenses possibilit\u00e9s de g\u00e9n\u00e9rer davantage de revenus et d'accro\u00eetre les b\u00e9n\u00e9fices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Time Zone<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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One of the most important considerations is the time zone your ideal call center partner resides in. The location determines the hours that the staff are working. Think about where your clients are geographically located and when the majority of your calls come in. With that information in mind, select a location with a compatible time zone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Client and Company Needs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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When choosing the right answering service, you\u2019ll need to find out which facility will provide the best customer service for your business and your clients.\u00a0Additionally, assess the infrastructure of the call center before making any decisions.\u00a0<\/p>

You want to be sure you choose a call center that can grow with your business and is able to meet the needs of your staff and customers.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Choosing a Location in North America<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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When partnering with a North American answering service, you may be paying a little more, but the experience your caller gets will be different. In most cases, you get a live responder, improved communication, and higher productivity. Additionally, there are minimal language, cultural, and social differences.<\/p>

If nothing else, it\u2019s much easier to communicate and collaborate with a partner within your own time zone.<\/p>

If you choose a call center partner in your state, the agents are aware of the challenges facing your community. When agents can empathize with your callers, you improve your customer service and overall customer happiness. Customer \u201c58% of American consumers will switch companies because of poor customer service.\u201d (Microsoft<\/strong><\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Benefits of Offshore and Nearshore Locations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Labor is more affordable, reducing your cost. You will have access to global, specialized talent and increased ability for market expansion. If you are looking to expand and grow to an international business, this may be the right choice for your company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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AnswerNet\u2019s Call Center Locations Across the U.S. and Canada<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c9tats-Unis<\/h4>\t\t\t\t<\/div>\n\t\t
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Arizona Call Centers\u00a0<\/strong><\/p>

Phoenix<\/a><\/p>

California Call Centers<\/strong><\/p>

Irwindale<\/a><\/p>

Sacramento<\/a><\/p>

Santa Rosa<\/a><\/p>

Stockton<\/a><\/p>

Florida Call Centers<\/strong><\/p>

Orlando<\/a><\/p>

Sarasota<\/a><\/p>

North Lauderdale<\/p>

Georgia Call Centers<\/strong><\/p>

Atlanta<\/a><\/p>

Iowa Call Centers<\/strong><\/p>

Webster City<\/a><\/p>

Kansas Call Centers<\/strong><\/p>

Hays \/ Victoria<\/a><\/p>

Maine Call Centers<\/strong><\/p>

Waldoboro (Formerly Rockland)<\/a><\/p>

Massachusetts Call Centers<\/strong><\/p>

Billerica (Inbound Call Center)<\/a><\/p>

Billerica (Outbound Call Center)<\/a><\/p>

Centre d'appels de Lowell<\/a><\/p>

Montana Call Centers<\/strong><\/p>

Billings<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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New Jersey Call Centers<\/strong><\/ins><\/ins><\/p>

Hackensack<\/p>

Maple Shade<\/p>

North Dakota Call Centers<\/strong><\/p>

Bismarck<\/a><\/p>

Ohio Call Centers<\/strong><\/p>

Columbus<\/a><\/p>

Akron<\/a><\/p>

Oregon Call Centers<\/strong><\/p>

Portland<\/a><\/p>

Pennsylvania Call Centers<\/strong><\/p>

Allentown<\/a><\/p>

Willow Grove (Near Philadelphia)<\/a><\/p>

Tennessee Call Centers<\/strong><\/p>

Chattanooga<\/a><\/p>

Memphis<\/a><\/p>

Texas Call Centers<\/strong><\/p>

El Paso<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t

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Canada<\/h4>\t\t\t\t<\/div>\n\t\t
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Ontario Call Center<\/strong><\/p>

Toronto<\/a><\/p>

Manitoba Call Center<\/strong><\/p>

Winnipeg<\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t

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Choose Your Ideal Call Center Location Today!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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AnswerNet is part the GBA Global BPO Alliance (GBA).<\/strong><\/a> The GBA brings together independent BPO (business process outsourcing) providers from Asia, Europe, Africa to provide a single point of contact for clients to offer BPO services in many languages by native speakers with the same level of service quality and local prices of each country.<\/p>

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AnswerNet offers a variety of call center solutions including inbound, outbound, and BPO services. We give you high-quality customer support services and support to keep you and your customers happy.<\/p>

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No matter your needs, AnswerNet has a solution. Contactez-nous<\/a><\/strong> to find out more!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Business owners often question what call center location is best for them, their business, and their customers. This isn\u2019t always an easy question to answer. The main factors to consider when choosing the location are cost, company and client needs, time zone, and language barriers.\u00a0 What Call Center Location Terms Should You Know? There are […]<\/p>\n","protected":false},"author":3,"featured_media":10104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[30,36,47,31],"class_list":["post-10102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operational-solutions","tag-answering-service","tag-call-center","tag-call-center-management","tag-customer-service"],"_links":{"self":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/10102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/comments?post=10102"}],"version-history":[{"count":7,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/10102\/revisions"}],"predecessor-version":[{"id":10112,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/posts\/10102\/revisions\/10112"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media\/10104"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/media?parent=10102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/categories?post=10102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/fr\/wp-json\/wp\/v2\/tags?post=10102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}