{"id":90917,"date":"2024-12-03T12:35:40","date_gmt":"2024-12-03T17:35:40","guid":{"rendered":"https:\/\/answernet.com\/?p=90917"},"modified":"2025-03-17T11:31:33","modified_gmt":"2025-03-17T15:31:33","slug":"how-to-guarantee-your-call-center-teams-defend-data","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/how-to-guarantee-your-call-center-teams-defend-data\/","title":{"rendered":"C\u00f3mo garantizar que los equipos de su centro de llamadas defienden los datos"},"content":{"rendered":"
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En Centro de recursos contra el robo de identidad<\/strong><\/span><\/a> explica que la inseguridad de los datos est\u00e1 en su punto m\u00e1s alto. En 2023, las violaciones de datos internacionales aumentaron 72% respecto a su m\u00e1ximo anterior, con 2.365 ciberataques y 343.338.964 v\u00edctimas.<\/p>

En nuestro sector, la protecci\u00f3n de datos es primordial. Esta es la AnswerNet<\/strong><\/span><\/a> gu\u00eda para garantizar que los equipos de su centro de llamadas defienden los datos.<\/p>

C\u00f3mo formar a los equipos de su centro de llamadas<\/h2>

La seguridad de los datos es una responsabilidad compartida y todos los miembros de un centro de llamadas son actores clave en la protecci\u00f3n de la informaci\u00f3n confidencial. Estos son algunos consejos que puede seguir para reforzarse a s\u00ed mismo y a los equipos de su centro de llamadas.<\/p>

1. Examine sus correos electr\u00f3nicos<\/h3>

Informe 2023 de Verizon sobre las violaciones de datos<\/strong><\/span><\/a> demuestra que el correo electr\u00f3nico es el vector m\u00e1s com\u00fan de programas maliciosos, con 35% de programas maliciosos en 2023 enviados por correo electr\u00f3nico. Egress Software afirma que 94% de sus organizaciones encuestadas<\/strong><\/span><\/a> han notificado incidentes de seguridad del correo electr\u00f3nico.<\/p>

Ante todo, forme a los equipos de su centro de llamadas para que reconozcan el lenguaje urgente de los correos electr\u00f3nicos, las direcciones de correo electr\u00f3nico no coincidentes y los dise\u00f1os gr\u00e1ficos manipulados. Est\u00e9 atento a phishing<\/strong><\/span><\/a> intentos, especialmente los que piden informaci\u00f3n financiera o parecen demasiado buenos para ser verdad.<\/p>

2. Integrar la seguridad de la informaci\u00f3n<\/h3>

Los empleos relacionados con la seguridad de la informaci\u00f3n son se prev\u00e9 un crecimiento de 32% entre 2022 y 2032<\/strong><\/span><\/a>. Aunque lo mejor ser\u00eda contratar a un profesional cualificado, el salario medio de $120.000 para este puesto lo sit\u00faa fuera del alcance de la mayor\u00eda de los empresarios. peque\u00f1as empresas<\/strong><\/span><\/a>.<\/p>

Las organizaciones pueden ofrecer incentivos, como responsabilidades redise\u00f1adas y reembolsos, a los empleados actuales que completen los cursos de ciberseguridad. cursos<\/strong><\/span><\/a> o bootcamps<\/strong><\/span><\/a>. Para otras alternativas de bajo coste, consulte con subcontratas conformidad<\/strong><\/span><\/a>, TPV<\/strong><\/span><\/a> y BPO<\/strong><\/span><\/a> proveedores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tC\u00f3mo la tecnolog\u00eda de verificaci\u00f3n por terceros evita el fraude<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3. Compensar el cumplimiento<\/h3>

Como se cita en Forbes<\/strong><\/span><\/a>S\u00f3lo en 2021, las entidades financieras fueron multadas con 1.700 millones de euros por incumplimiento de la normativa. En el sector de los centros de llamadas, el cumplimiento es un concepto laber\u00edntico que te atrapar\u00e1 financieramente a menos que consigas salir de \u00e9l.<\/p>

Entra: expertos<\/strong><\/span><\/a>. La conformidad profesional de los centros de llamadas le ahorrar\u00e1 dinero, proteger\u00e1 sus datos y satisfacer<\/strong><\/span><\/a> usted y sus clientes. Despu\u00e9s de aprender de los mejores, recompense a los equipos que destaquen en el mantenimiento de las normas de cumplimiento de la seguridad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tConozca las estrategias de puerto seguro para el cumplimiento de la TCPA en los centros de llamadas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nunca ha habido tanto en juego<\/h2>

Es f\u00e1cil descartar la protecci\u00f3n de datos como una preocupaci\u00f3n de segunda mano, pero como supervisor de un centro de llamadas, la gente m\u00e9dico<\/strong><\/span><\/a>, legal<\/strong><\/span><\/a> y financiero<\/strong><\/span><\/a> el futuro est\u00e1 en sus manos. La Comisi\u00f3n Federal de Comercio informa de que los consumidores perdieron $8.800 millones<\/strong><\/span><\/a> a las estafas en 2022, y todos nos merecemos algo mejor.<\/p>

Formar a los equipos de su centro de llamadas para defender los datos es una de las decisiones m\u00e1s humanas que puede tomar. T\u00f3mese el tiempo necesario para mejorar hoy mismo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tLa Comisi\u00f3n Federal de Comercio informa de que los consumidores perdieron $8.800 millones por estafas en 2022, y todos nos merecemos algo mejor.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Para asegurar su centro, pregunte por AnswerNet<\/span><\/h2>

En AnswerNet<\/strong><\/span><\/a>Hemos realizado transacciones seguras y confirmadas 116.000.000 de veces gracias a nuestra experiencia en cumplimiento de normativas y verificaciones de terceros adaptables. Hemos leer los informes<\/strong><\/span><\/a>, estableci\u00f3 la infraestructura<\/strong><\/span><\/a> y optimizado la tecnolog\u00eda<\/strong><\/span><\/a> para ofrecer las t\u00e9cnicas de prevenci\u00f3n de datos m\u00e1s seguras que existen en la actualidad.<\/span><\/p>

Si desea formar a sus equipos de centros de llamadas mediante un servicio de protecci\u00f3n en el que pueda confiar, p\u00f3ngase en contacto con aqu\u00ed<\/strong><\/span><\/a> o haga clic en el bot\u00f3n de abajo para ponerse en contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCharlemos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Art\u00edculos relacionados:<\/strong><\/b><\/p>

Las 5 habilidades m\u00e1s importantes que necesitan los directores de centros de llamadas para prosperar en 2025<\/u><\/span><\/a><\/p>

C\u00f3mo la verificaci\u00f3n por terceros garantiza el cumplimiento de la normativa del sector<\/u><\/span><\/a><\/p>

El MAYOR avance en tecnolog\u00eda para centros de llamadas: Aprendizaje basado en IA y gamificaci\u00f3n<\/u><\/span><\/a><\/p>

Lo que la andragog\u00eda puede ense\u00f1arnos sobre el \u00e9xito de los centros de llamadas<\/a>
<\/u><\/span><\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Formar a los equipos de su centro de llamadas para defender los datos nunca ha sido tan importante. Siga leyendo para acceder a brillantes investigaciones y garantizar la seguridad.<\/p>","protected":false},"author":39,"featured_media":90919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[411],"tags":[522,149,498,268,560,383],"class_list":["post-90917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-compliance-and-risk-mitigation","tag-ai","tag-bpo","tag-call-center-compliance","tag-customer-service","tag-managers","tag-outsourcing"],"yoast_head":"\nCall center teams defend data with information and empathy.<\/title>\n<meta name=\"description\" content=\"Training your call center teams to defend data has never been more paramount. 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