{"id":90902,"date":"2024-11-26T15:15:27","date_gmt":"2024-11-26T20:15:27","guid":{"rendered":"https:\/\/answernet.com\/?p=90902"},"modified":"2024-11-26T15:15:28","modified_gmt":"2024-11-26T20:15:28","slug":"3-ways-call-center-supervisors-can-master-ai-in-2025","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/3-ways-call-center-supervisors-can-master-ai-in-2025\/","title":{"rendered":"3 formas en que los supervisores de los centros de llamadas pueden dominar la IA en 2025"},"content":{"rendered":"
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La consultora de gesti\u00f3n Marketsandmarkets estima que, en 2022, el mercado mundial de la IA para centros de llamadas ten\u00eda un valor de $1.600 millones. Para 2027, se espera que\u00a0superan los $4 mil millones<\/span><\/span><\/a>.\u00a0<\/p>

La econom\u00eda demuestra que\u00a0La IA evolucionar\u00e1<\/span><\/span><\/a>\u00a0del lujo de los centros de llamadas a la necesidad, pero la inteligencia emocional demuestra que la adaptaci\u00f3n r\u00e1pida puede ser\u00a0realmente dif\u00edcil<\/span><\/span><\/a>. Hoy en d\u00eda,\u00a0estamos tendiendo la mano<\/span><\/span><\/a>\u00a0a los supervisores de los centros de llamadas para destilar una revoluci\u00f3n tecnol\u00f3gica en las tres principales formas de mejorar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tLa consultora de gesti\u00f3n Marketsandmarkets estima que, en 2022, el mercado mundial de la IA para centros de llamadas ten\u00eda un valor de $1.600 millones. Para 2027, se espera que supere los $4.000 millones.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Supervisores de centros de llamadas, presten atenci\u00f3n<\/span><\/p>

He aqu\u00ed tres formas de dominar la IA en los pr\u00f3ximos tres a\u00f1os.<\/p>

1. Impulsar los datos en la toma de decisiones<\/h3>

Aunque es \u00fatil saber que la industria en general se est\u00e1 expandiendo, es m\u00e1s \u00fatil entender c\u00f3mo aprovechar el crecimiento<\/strong><\/span><\/a> para su centro de llamadas. Los supervisores del centro de llamadas pueden acceder a conjuntos de datos espec\u00edficos<\/strong><\/span><\/a> mediante el entrenamiento de modelos de IA para realizar un seguimiento de m\u00e9tricas como el tiempo medio de gesti\u00f3n (AHT), el volumen de llamadas y la resoluci\u00f3n de la primera llamada (FCR). A partir de ah\u00ed, la toma de decisiones informadas es pan comido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Mejorar la experiencia del cliente<\/h3>

Seg\u00fan Statista, en 2023<\/strong><\/span><\/a>la mayor\u00eda de los trabajadores estadounidenses de centros de contacto cree que la inteligencia artificial mejora atenci\u00f3n al cliente<\/strong><\/span><\/a>. Sin embargo, sigue habiendo rechazo: Worldmetrics informa de que 67% de clientes<\/strong><\/span><\/a> han colgado por frustraci\u00f3n al no poder hablar con un representante real.<\/p>

Los supervisores pueden transformar la aplicaci\u00f3n en dominio combinando inteligencia artificial<\/strong><\/span><\/a> con inteligencia humana. Solo cuando los agentes en directo activen el poder latente de la IA, los clientes sentir\u00e1n un equilibrio entre automatizaci\u00f3n e interacci\u00f3n.<\/p>

3. Crear una cultura de colaboraci\u00f3n<\/h3>

Worldmetrics tambi\u00e9n informa de que los empleados de los centros de llamadas est\u00e1n estresados<\/strong><\/span><\/a>. Incluso en condiciones normales, el trabajo en centros de atenci\u00f3n telef\u00f3nica es una de las ocupaciones m\u00e1s estresantes de EE.UU. A medida que la IA revolucione el sector, ese fenomenal estr\u00e9s aumentar\u00e1 a\u00fan m\u00e1s.<\/p>

Para evitar el agotamiento y fomentar la conexi\u00f3n, los supervisores de los centros de llamadas deben ayudar a los agentes a ver la IA como un asistente y no como un competidor. Recopilar comentarios de los empleados<\/strong><\/span><\/a> en herramientas de IA, progrese con cuidado y celebre los \u00e9xitos humanos que conlleva la inteligencia artificial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tC\u00f3mo AnswerNet BPO complementa la IA con un toque humano<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La ventaja de AnswerNet<\/h2>

AnswerNet ha crecido hasta contar con m\u00e1s de 10.000 clientes y m\u00e1s de 125 millones de interacciones anuales porque hacemos de nuestra ventaja aparente<\/strong><\/span><\/a>. Hemos leer los informes<\/strong><\/span><\/a>, estableci\u00f3 la infraestructura<\/strong><\/span><\/a> y optimizado la tecnolog\u00eda<\/strong><\/span><\/a> para ofrecer algunos de los an\u00e1lisis m\u00e1s accesibles de la IA de los centros de llamadas disponibles en la actualidad.<\/p>

Si desea actualizar sus sistemas de informaci\u00f3n con un servicio de centro de llamadas en el que pueda confiar, p\u00f3ngase en contacto con aqu\u00ed<\/strong><\/span><\/a> o haga clic en el bot\u00f3n de abajo para ponerse en contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCharlemos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Art\u00edculos relacionados:<\/strong><\/b><\/p>

\u00bfAbrumado por los datos? Descubra c\u00f3mo las t\u00e9cnicas de visualizaci\u00f3n de Edward Tufte convierten la confusi\u00f3n en claridad.<\/u><\/span><\/a><\/p>

El MAYOR avance en tecnolog\u00eda para centros de llamadas: Aprendizaje basado en IA y gamificaci\u00f3n<\/u><\/span><\/a><\/p>

C\u00f3mo dominar los medios de comunicaci\u00f3n en la empresa<\/u><\/span><\/a><\/p>

Lo que la andragog\u00eda puede ense\u00f1arnos sobre el \u00e9xito de los centros de llamadas<\/u><\/span><\/a><\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Los supervisores de los centros de llamadas dominan la inteligencia artificial con inteligencia emocional. Echa un vistazo a las tres mejores formas de mejorar tu IA.<\/p>","protected":false},"author":39,"featured_media":90904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[412],"tags":[522,388,560],"class_list":["post-90902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-call-center","tag-managers"],"yoast_head":"\n3 Ways Call Center Supervisors Can Master AI in 2025 | AnswerNet<\/title>\n<meta name=\"description\" content=\"Call center supervisors master artificial intelligence with emotional intelligence. 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