{"id":90838,"date":"2024-11-19T11:23:34","date_gmt":"2024-11-19T16:23:34","guid":{"rendered":"https:\/\/answernet.com\/?p=90838"},"modified":"2025-03-19T15:57:52","modified_gmt":"2025-03-19T19:57:52","slug":"the-top-5-skills-call-center-managers-need-to-thrive-in-2025","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/","title":{"rendered":"Las 5 habilidades m\u00e1s importantes que necesitan los directores de centros de llamadas para prosperar en 2025"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"90838\" class=\"elementor elementor-90838\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4afabf61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4afabf61\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7170df6f\" data-id=\"7170df6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45e069db elementor-widget elementor-widget-text-editor\" data-id=\"45e069db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Among 2,361 professionals surveyed by the <a href=\"https:\/\/www.harvardbusiness.org\/wp-content\/uploads\/2023\/05\/Report_LeadershipCapabilities_Mar2023.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>Harvard Business Publishing Corporate Learning<\/strong><\/span><\/a> team, 77% of senior leaders viewed empathy as important, but the majority of respondents said their leaders didn\u2019t consistently exhibit empathy. Similarly, more than 80% of respondents ranked integrity as highly important, but less than two-thirds reported seeing it in their leaders.<\/p><p>Especially at the highest level, research proves an industry discrepancy between skill observation and cultivation. We at <a href=\"https:\/\/answernet.com\/es\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>AnswerNet<\/strong><\/span><\/a> rose to the top of the <a href=\"https:\/\/answernet.com\/es\/soluciones\/entrada\/servicio-de-atencion-telefonica\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>industria de los centros de llamadas<\/strong><\/span><\/a> by observing and <a href=\"https:\/\/answernet.com\/es\/about\/leadership-team\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>cultivating leadership skills<\/strong><\/span><\/a>, and today, we\u2019re here to help. Let\u2019s cultivate growth by identifying and teaching the top 5 skills call center managers need to thrive in 2025.<\/p><h2>Managers Need These Top 5 Skills<\/h2><p>Here are the top 5 skills call center managers need to succeed.<\/p><h3>1. Emotional Intelligence<\/h3><p>Call center teams need to guide <a href=\"https:\/\/answernet.com\/es\/soluciones\/entrada\/customer-service-and-support-3\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>crescendoed customer complaints<\/strong><\/span><\/a>, <a href=\"https:\/\/answernet.com\/es\/soluciones\/entrada\/disaster-response-services\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>direct disaster responses<\/strong><\/span><\/a>y <a href=\"https:\/\/answernet.com\/es\/soluciones\/entrada\/tramitacion-de-pedidos\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>overwhelmed order processes<\/strong><\/span><\/a>; their managers need to master emotional intelligence (EI). The Harvard Business School reports that <a href=\"https:\/\/online.hbs.edu\/blog\/post\/emotional-intelligence-in-leadership\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>71% of employers value<\/strong><\/span><\/a> EI more than technical skills, and for good reason: High EI resolves conflicts, motivates teams, and boosts customer satisfaction.<\/p><p>To build EI, practice <a href=\"https:\/\/hbr.org\/2024\/01\/what-is-active-listening\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>active listening<\/strong><\/span><\/a>, build self-awareness, and engage in regular feedback conversations. Managers can work with mentors or coaches to develop self-regulation and improve how they manage their own emotions, especially in stressful situations.<\/p><h3>2. Data-Driven Intelligence<\/h3><p><a href=\"https:\/\/www.datascienceassn.org\/sites\/default\/files\/Measuring%20Business%20Impacts%20of%20Effective%20Data%20I.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>Research from the University of Texas<\/strong><\/span><\/a> suggests that if Fortune 1000 companies increased their data usability by 10%, they\u2019d gain over $2 billion in revenue every year. Even if you <a href=\"https:\/\/answernet.com\/es\/industries\/pequena-empresa\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>aren\u2019t representing a Fortune 1000 company<\/strong><\/span><\/a>, data-driven intelligence in the call center industry enables managers to monitor key performance indicators (KPIs) that might similarly raise revenues.<\/p><p>To access KPIs like call volumes, agent performance, and customer satisfaction, learn to use data analytics tools such as Tableau, Google Analytics, and built-in call center reporting features. To access an even mightier well of <a href=\"https:\/\/answernet.com\/es\/soluciones\/salida\/market-research-and-data-collection\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>estudios de mercado<\/strong><\/span><\/a>, outsource to a <a href=\"https:\/\/answernet.com\/es\/soluciones\/bpo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>BPO provider<\/strong><\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-968fcda elementor-blockquote--skin-boxed elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"968fcda\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tResearch from the University of Texas suggests that if Fortune 1000 companies increased their data usability by 10%, they\u2019d gain over $2 billion in revenue every year.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b45e2a7 elementor-widget elementor-widget-spacer\" data-id=\"b45e2a7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-300afd6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"300afd6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/help-desk-performance-metrics-kpis-blog\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e9tricas de rendimiento del servicio de asistencia y KPI que debe controlar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1dc2d elementor-widget elementor-widget-text-editor\" data-id=\"7a1dc2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. Adaptation to Changing Tech<\/h3><p>In a 2023 conversation at the <a href=\"https:\/\/news.harvard.edu\/gazette\/story\/2023\/10\/a-tech-warning-ai-is-coming-fast-and-its-going-to-be-rough-ride\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>Harvard Kennedy Business School<\/strong><\/span><\/a>, former Google CEO Eric Schmidt warned, \u201cIt\u2019s important for everybody to understand just how fast [technology] is going to change. It\u2019s going to happen so fast. People are not going to adapt.\u201d<\/p><p>Call center managers will survive, revive, and thrive by adapting to the industry\u2019s changing tech. To begin, managers can familiarize themselves with the latest <a href=\"https:\/\/answernet.com\/es\/soluciones\/automatizado\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>automatizado<\/strong><\/span><\/a> tools like <a href=\"https:\/\/answernet.com\/es\/soluciones\/automatizado\/ai-chatbot\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>Chatbots de IA<\/strong><\/span><\/a>, <a href=\"https:\/\/answernet.com\/es\/soluciones\/automatizado\/respuesta-vocal-interactiva\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>IVR systems<\/strong><\/span><\/a>y <a href=\"https:\/\/answernet.com\/es\/soluciones\/entrada\/recepcionista-virtual\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>recepcionistas virtuales<\/strong><\/span><\/a>.<\/p><h3>4. Knowledge of Compliance Laws<\/h3><p><a href=\"https:\/\/www.occ.gov\/news-issuances\/news-releases\/2020\/nr-occ-2020-134.html\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>Forbes reports that<\/strong><\/span><\/a> within the last decade, Morgan Stanley was fined <a href=\"https:\/\/www.occ.gov\/news-issuances\/news-releases\/2020\/nr-occ-2020-134.html\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>$60 million<\/strong><\/span><\/a> for two separate data breaches and an additional <a href=\"https:\/\/arstechnica.com\/information-technology\/2022\/09\/morgan-stanley-pays-35m-penalty-for-extensive-failure-to-safeguard-customer-data\/?utm_source=spiceworks-snap\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>$35 million<\/strong><\/span><\/a> for \u201cdata security lapses that included unencrypted hard drives from decommissioned data centers being resold on auction sites without first being wiped.\u201d<\/p><p>In the call center industry, a manager with <a href=\"https:\/\/answernet.com\/es\/soluciones\/conformidad-de-los-centros-de-llamadas\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>conformidad<\/strong><\/span><\/a> knowledge can save their team from terrifying fines. It\u2019s crucial for managers to stay informed on international, national, and local regulations through <a href=\"https:\/\/answernet.com\/es\/industries\/legal-services\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>legal training<\/strong><\/span><\/a>, <a href=\"https:\/\/answernet.com\/es\/contacto\/sales-inquiries\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>expert consultations<\/strong><\/span><\/a>y <a href=\"https:\/\/www.msn.com\/en-us\/money\/smallbusiness\/answernet-pioneers-compliance-solution-for-marylands-enhanced-telephone-solicitation-laws\/ar-BB1kulIE\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>online research<\/strong><\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df11b4d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"df11b4d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/learn-safe-harbor-strategies-for-tcpa-call-center-compliance\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conozca las estrategias de puerto seguro para el cumplimiento de la TCPA en los centros de llamadas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abfe4d6 elementor-widget elementor-widget-text-editor\" data-id=\"abfe4d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. Critical Thinking<\/h3><p>International research institution <a href=\"https:\/\/reboot-foundation.org\/wp-content\/uploads\/_docs\/Critical_Thinking_Survey_Report_2020.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>The Reboot Foundation<\/strong><\/span><\/a> found that 94% of people surveyed believe that critical thinking is \u201cextremely\u201d or \u201cvery important,\u201d but 86% of people surveyed find those skills lacking in the public at large. Across industries, critical thinking skills allow managers to assess difficult situations, identify root causes, and discover effective solutions.<\/p><p>In the call center industry, critical thinking is created by reviewing <a href=\"https:\/\/answernet.com\/es\/resources\/casos-practicos\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>casos pr\u00e1cticos<\/strong><\/span><\/a>, seeking <a href=\"https:\/\/answernet.com\/es\/about\/testimonios\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>diverse perspectives<\/strong><\/span><\/a>, and asking <a href=\"https:\/\/answernet.com\/es\/resources\/frequently-asked-questions\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>open-ended questions<\/strong><\/span><\/a> in team meetings. When the skill is honed to a T, a critically-thinking manager can elevate their call center to new heights.<\/p><h2>La ventaja de AnswerNet<\/h2><p>AnswerNet has honed its skills to grow to 10,000+ clients and 125 million+ annual interactions. We\u2019ve read the reports, established the infrastructure, and optimized the technology to deliver the most useful learning techniques available today.<\/p><p>If you want to train your business brain through a call center service you can trust, reach out <a href=\"https:\/\/answernet.com\/es\/contacto\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>aqu\u00ed<\/strong><\/span><\/a> o haga clic en el bot\u00f3n de abajo para ponerse en contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a07672 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a07672\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9689c\" data-id=\"5c9689c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ed26ab elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4ed26ab\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/answernet.com\/es\/contacto\/sales-inquiries\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Charlemos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b68601 elementor-widget elementor-widget-text-editor\" data-id=\"1b68601\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Art\u00edculos relacionados:<\/strong><b><\/b><\/p><p><a href=\"https:\/\/answernet.com\/es\/overwhelmed-by-data-discover-how-edward-tuftes-visualization-techniques-turn-confusion-into-clarity\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #488bb7;\"><u>\u00bfAbrumado por los datos? Descubra c\u00f3mo las t\u00e9cnicas de visualizaci\u00f3n de Edward Tufte convierten la confusi\u00f3n en claridad.<\/u><\/span><\/a><\/p><p><a href=\"https:\/\/answernet.com\/es\/the-biggest-advance-in-call-center-tech-ai-driven-learning-and-gamification\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #488bb7;\"><u>El MAYOR avance en tecnolog\u00eda para centros de llamadas: Aprendizaje basado en IA y gamificaci\u00f3n<\/u><\/span><\/a><\/p><p><a href=\"https:\/\/answernet.com\/es\/how-to-master-mediums-of-communication-in-business\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #488bb7;\"><u>C\u00f3mo dominar los medios de comunicaci\u00f3n en la empresa<\/u><\/span><\/a><\/p><p><a href=\"https:\/\/answernet.com\/es\/what-andragogy-can-teach-us-about-call-center-success\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #488bb7;\"><u>Lo que la andragog\u00eda puede ense\u00f1arnos sobre el \u00e9xito de los centros de llamadas<\/u><\/span><\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>El juego de los centros de llamadas est\u00e1 cambiando. Cuanto m\u00e1s adopten los directivos estas 5 habilidades, m\u00e1s valor podr\u00e1n aportar a sus organizaciones.<\/p>","protected":false},"author":39,"featured_media":90840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[412],"tags":[522,388,569,268,560,277,275],"class_list":["post-90838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-call-center","tag-call-center-management","tag-customer-service","tag-managers","tag-omnichannel","tag-remote-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managers revolutionize call centers with these 5 skills.<\/title>\n<meta name=\"description\" content=\"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/answernet.com\/es\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Top 5 Skills Call Center Managers Need to Thrive in 2025 | AnswerNet\" \/>\n<meta property=\"og:description\" content=\"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/answernet.com\/es\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"AnswerNet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AnswerNet\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-19T16:23:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-19T19:57:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jake Perl\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AnswerNet\" \/>\n<meta name=\"twitter:site\" content=\"@AnswerNet\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jake Perl\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\"},\"author\":{\"name\":\"Jake Perl\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8\"},\"headline\":\"The Top 5 Skills Call Center Managers Need to Thrive in 2025\",\"datePublished\":\"2024-11-19T16:23:34+00:00\",\"dateModified\":\"2025-03-19T19:57:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\"},\"wordCount\":746,\"publisher\":{\"@id\":\"https:\/\/answernet.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png\",\"keywords\":[\"AI\",\"call center\",\"call center management\",\"customer service\",\"Managers\",\"omnichannel\",\"remote work\"],\"articleSection\":[\"Industry Insights\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\",\"url\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\",\"name\":\"Managers revolutionize call centers with these 5 skills.\",\"isPartOf\":{\"@id\":\"https:\/\/answernet.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png\",\"datePublished\":\"2024-11-19T16:23:34+00:00\",\"dateModified\":\"2025-03-19T19:57:52+00:00\",\"description\":\"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.\",\"breadcrumb\":{\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage\",\"url\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png\",\"contentUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png\",\"width\":1024,\"height\":512,\"caption\":\"Managers\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/answernet.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Industry Insights\",\"item\":\"https:\/\/answernet.com\/category\/industry-insights\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"The Top 5 Skills Call Center Managers Need to Thrive in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/answernet.com\/#website\",\"url\":\"https:\/\/answernet.com\/\",\"name\":\"AnswerNet\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/answernet.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/answernet.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/answernet.com\/#organization\",\"name\":\"AnswerNet\",\"url\":\"https:\/\/answernet.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png\",\"contentUrl\":\"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png\",\"width\":1590,\"height\":491,\"caption\":\"AnswerNet\"},\"image\":{\"@id\":\"https:\/\/answernet.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/AnswerNet\",\"https:\/\/x.com\/AnswerNet\",\"https:\/\/www.youtube.com\/c\/Answernet\",\"https:\/\/www.linkedin.com\/company\/answernet\/\"],\"telephone\":\"(800) 411-5777\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8\",\"name\":\"Jake Perl\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Managers revolutionize call centers with these 5 skills.","description":"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/answernet.com\/es\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/","og_locale":"es_ES","og_type":"article","og_title":"The Top 5 Skills Call Center Managers Need to Thrive in 2025 | AnswerNet","og_description":"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.","og_url":"https:\/\/answernet.com\/es\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/","og_site_name":"AnswerNet","article_publisher":"https:\/\/www.facebook.com\/AnswerNet","article_published_time":"2024-11-19T16:23:34+00:00","article_modified_time":"2025-03-19T19:57:52+00:00","og_image":[{"width":1024,"height":512,"url":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png","type":"image\/png"}],"author":"Jake Perl","twitter_card":"summary_large_image","twitter_creator":"@AnswerNet","twitter_site":"@AnswerNet","twitter_misc":{"Escrito por":"Jake Perl","Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#article","isPartOf":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/"},"author":{"name":"Jake Perl","@id":"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8"},"headline":"The Top 5 Skills Call Center Managers Need to Thrive in 2025","datePublished":"2024-11-19T16:23:34+00:00","dateModified":"2025-03-19T19:57:52+00:00","mainEntityOfPage":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/"},"wordCount":746,"publisher":{"@id":"https:\/\/answernet.com\/#organization"},"image":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png","keywords":["AI","call center","call center management","customer service","Managers","omnichannel","remote work"],"articleSection":["Industry Insights"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/","url":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/","name":"Managers revolutionize call centers with these 5 skills.","isPartOf":{"@id":"https:\/\/answernet.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage"},"image":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png","datePublished":"2024-11-19T16:23:34+00:00","dateModified":"2025-03-19T19:57:52+00:00","description":"The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.","breadcrumb":{"@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#primaryimage","url":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png","contentUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2024\/11\/Managers.png","width":1024,"height":512,"caption":"Managers"},{"@type":"BreadcrumbList","@id":"https:\/\/answernet.com\/the-top-5-skills-call-center-managers-need-to-thrive-in-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/answernet.com\/"},{"@type":"ListItem","position":2,"name":"Industry Insights","item":"https:\/\/answernet.com\/category\/industry-insights\/"},{"@type":"ListItem","position":3,"name":"The Top 5 Skills Call Center Managers Need to Thrive in 2025"}]},{"@type":"WebSite","@id":"https:\/\/answernet.com\/#website","url":"https:\/\/answernet.com\/","name":"AnswerNet","description":"","publisher":{"@id":"https:\/\/answernet.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/answernet.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/answernet.com\/#organization","name":"AnswerNet","url":"https:\/\/answernet.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/answernet.com\/#\/schema\/logo\/image\/","url":"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png","contentUrl":"https:\/\/answernet.com\/wp-content\/uploads\/2023\/08\/answernet-25-logo_white-png.png","width":1590,"height":491,"caption":"AnswerNet"},"image":{"@id":"https:\/\/answernet.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/AnswerNet","https:\/\/x.com\/AnswerNet","https:\/\/www.youtube.com\/c\/Answernet","https:\/\/www.linkedin.com\/company\/answernet\/"],"telephone":"(800) 411-5777"},{"@type":"Person","@id":"https:\/\/answernet.com\/#\/schema\/person\/bdbad700ffd64d0776968859666a18f8","name":"Jake Perl"}]}},"_links":{"self":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/90838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/comments?post=90838"}],"version-history":[{"count":8,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/90838\/revisions"}],"predecessor-version":[{"id":90847,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/90838\/revisions\/90847"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/media\/90840"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/media?parent=90838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/categories?post=90838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/tags?post=90838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}