{"id":90699,"date":"2024-11-07T15:01:45","date_gmt":"2024-11-07T20:01:45","guid":{"rendered":"https:\/\/answernet.com\/?p=90699"},"modified":"2025-03-17T11:56:16","modified_gmt":"2025-03-17T15:56:16","slug":"what-andragogy-can-teach-us-about-call-center-success","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/what-andragogy-can-teach-us-about-call-center-success\/","title":{"rendered":"Lo que la andragog\u00eda puede ense\u00f1arnos sobre el \u00e9xito de los centros de llamadas"},"content":{"rendered":"
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\u00bfCu\u00e1nto se aprende realmente de un blog<\/strong><\/span><\/a>? Fil\u00f3sofo confuciano Xun Kuang<\/strong><\/span><\/a> lo expres\u00f3 mejor: \"Dime y lo olvido, ens\u00e9\u00f1ame y puede que lo recuerde, invol\u00facrame y lo aprendo\".<\/p>

La lectura de este blog sobre andragog\u00eda, o el m\u00e9todo y la pr\u00e1ctica del aprendizaje de adultos, tiene el potencial de moldear su crecimiento para el resto de su vida. Hoy en d\u00eda, al retener aunque sea un poco de los principios de la andragog\u00eda, los estudios y la aplicaci\u00f3n de la industria, usted se preparar\u00e1 para una vida de aprendizaje involucrado.<\/p>

Supuestos y principios de la andragog\u00eda<\/h2>

Educador estadounidense Malcolm Knowles<\/strong><\/span><\/a> estableci\u00f3 que la teor\u00eda de la andragog\u00eda tiene seis supuestos principales en su base:<\/p>

  1. Autoconcepto.<\/b> Los adultos son aut\u00f3nomos, autosuficientes y autodirigidos.<\/li>
  2. Aprendizaje experimental.<\/b> Los adultos conf\u00edan en la experiencia como fuente de aprendizaje.<\/li>
  3. Preparaci\u00f3n para el aprendizaje.<\/b> Los adultos dan prioridad al aprendizaje que repercute en sus funciones sociales.<\/li>
  4. Aplicaciones inmediatas.<\/b> Los adultos dan prioridad al aprendizaje con aplicaciones inmediatas.<\/li>
  5. Motivaciones internas.<\/b> Los adultos est\u00e1n m\u00e1s motivados por factores internos que externos.<\/li>
  6. Hay que saberlo.<\/b> Los adultos necesitan conocer el valor de lo que aprenden.<\/li><\/ol>

    A partir de aqu\u00ed, Knowles destaca cinco principios fundamentales:<\/p>

    1. La educaci\u00f3n de adultos debe centrarse en resolver problemas concretos.<\/li>
    2. La educaci\u00f3n de adultos debe basarse en la experiencia vivida por los profesores.<\/li>
    3. Los profesores deben adquirir conocimientos y experiencia significativos gracias a la formaci\u00f3n.<\/li>
    4. Los profesores deben recibir informaci\u00f3n sobre sus progresos.<\/li>
    5. Los profesores deben analizar y comprobar el material did\u00e1ctico.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\tHoy, al retener aunque sea un poco de los principios, estudios y aplicaciones industriales de la andragog\u00eda, te preparar\u00e1s para toda una vida de aprendizaje implicado.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tC\u00f3mo aumentar la retenci\u00f3n de alumnos en la ense\u00f1anza en l\u00ednea: 4 estrategias muy eficaces<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Utilizar la Andragog\u00eda para abordar los problemas de aprendizaje<\/h2>

      Los principios andrag\u00f3gicos aportan un nuevo lenguaje para describir nuestros propios topes de aprendizaje. Por ejemplo, el instituto de econom\u00eda global OCDE<\/strong><\/span><\/a> informa de que cuando los adultos no participan en la formaci\u00f3n educativa, m\u00e1s del 40% de las veces, es porque est\u00e1n ocupado con compromisos laborales o familiares<\/strong><\/span><\/a>.\u00a0<\/p>

      Seg\u00fan los principios de la andragog\u00eda, la formaci\u00f3n no es todo lo eficaz que podr\u00eda ser. Si la formaci\u00f3n contara con m\u00e1s aplicaciones inmediatas<\/b> y explic\u00f3 por qu\u00e9 los adultos necesita saber<\/b> los adultos encuestados dar\u00edan mucha m\u00e1s prioridad al aprendizaje.<\/p>

      Utilizar la Andragog\u00eda para aumentar los \u00edndices de aprendizaje<\/h2>

      Los datos muestran<\/strong><\/span><\/a> c\u00f3mo puede utilizarse la comprensi\u00f3n de los principios de Malcolm Knowles para reforzar tanto la formaci\u00f3n externa como el estudio autodirigido. Obs\u00e9rvese en el gr\u00e1fico siguiente los elevados \u00edndices de aprendizaje de adultos de Suecia en comparaci\u00f3n con otros \u00edndices de Canad\u00e1, Estados Unidos y varios pa\u00edses europeos:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Cortes\u00eda de Ari Antikainen, European Journal of Education<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Otras investigaciones revelaron que preparaci\u00f3n para el aprendizaje<\/b> en Suecia tambi\u00e9n fue la m\u00e1s alta, ya que sus residentes participaron en los niveles m\u00e1s altos de implicaci\u00f3n c\u00edvica. V\u00e9ase el gr\u00e1fico siguiente.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Si la educaci\u00f3n de adultos sale de las aulas y se centra en actividades pr\u00e1cticas con participaci\u00f3n de la comunidad, como se ha hecho en Suecia, los adultos se beneficiar\u00e1n de los principios siguientes aprendizaje experimental, preparaci\u00f3n para el aprendizaje, aplicaci\u00f3n inmediata<\/b> y mucho m\u00e1s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEl futuro de la atenci\u00f3n al cliente en la ense\u00f1anza superior: IA y m\u00e1s all\u00e1<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Andragog\u00eda en un centro de atenci\u00f3n telef\u00f3nica<\/h2>

      Dentro del industria de los centros de llamadas<\/strong><\/span><\/a>Los alumnos permanentes pueden utilizar los principios de la andragog\u00eda para transformar formaci\u00f3n<\/strong><\/span><\/a>, investigaci\u00f3n<\/strong><\/span><\/a>e incluso ventas<\/strong><\/span><\/a>. Podemos resolver problemas concretos<\/strong><\/span><\/a>, analizar el material interno<\/strong><\/span><\/a>y recabar informaci\u00f3n externa<\/strong><\/span><\/a>.<\/p>

      La ventaja de AnswerNet<\/span><\/h2>

      AnswerNet<\/span><\/span><\/a>\u00a0ha utilizado los principios de la andragog\u00eda para crecer hasta tener m\u00e1s de 10.000 clientes y m\u00e1s de 125 millones de interacciones anuales. Hemos le\u00eddo los informes, establecido la infraestructura y optimizado la tecnolog\u00eda para ofrecer las t\u00e9cnicas de aprendizaje m\u00e1s \u00fatiles disponibles en la actualidad.<\/p>

      Si quiere entrenar su cerebro empresarial mediante\u00a0un servicio de atenci\u00f3n telef\u00f3nica en el que puede confiar<\/span><\/span><\/a>, tiende la mano\u00a0aqu\u00ed<\/span><\/span><\/a>\u00a0o haga clic en el bot\u00f3n de abajo para ponerse en contacto.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCharlemos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Art\u00edculos relacionados:<\/strong><\/b><\/p>

      \u00bfAbrumado por los datos? Descubra c\u00f3mo las t\u00e9cnicas de visualizaci\u00f3n de Edward Tufte convierten la confusi\u00f3n en claridad.<\/u><\/span><\/a><\/p>

      El MAYOR avance en tecnolog\u00eda para centros de llamadas: Aprendizaje basado en IA y gamificaci\u00f3n<\/u><\/span><\/a><\/p>

      Explicaci\u00f3n: Tipos de servicios de centro de llamadas<\/u><\/span><\/a><\/p>

      C\u00f3mo dominar los medios de comunicaci\u00f3n en la empresa<\/u><\/span><\/a><\/p>

      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      El estudio de la andragog\u00eda, o aprendizaje de adultos, puede redefinir su ritmo de aumento educativo. Sigue leyendo para abrazar toda una vida de crecimiento.<\/p>","protected":false},"author":39,"featured_media":90700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[412],"tags":[522,149,388,569,268,560,321,383,275],"class_list":["post-90699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-bpo","tag-call-center","tag-call-center-management","tag-customer-service","tag-managers","tag-market-research","tag-outsourcing","tag-remote-work"],"yoast_head":"\nThe principles of andragogy can revolutionize your learning.<\/title>\n<meta name=\"description\" content=\"The study of andragogy, or adult learning, can redefine your rate of educational increase. 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