{"id":7293,"date":"2024-11-26T11:04:00","date_gmt":"2024-11-26T16:04:00","guid":{"rendered":"https:\/\/answersystem.com\/?p=7293"},"modified":"2026-10-08T17:51:36","modified_gmt":"2026-10-08T21:51:36","slug":"3-formas-en-las-que-los-supervisores-de-centros-de-atencion-al-cliente-podran-dominar-el-uso-de-la-inteligencia-artificial-en-2025","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/3-ways-call-center-supervisors-can-master-ai-in-2025\/","title":{"rendered":"3 formas en que los supervisores de centros de atenci\u00f3n al cliente podr\u00e1n dominar la inteligencia artificial en 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7293\" class=\"elementor elementor-7293\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-446b94d e-con e-atomic-element e-flexbox-base e-default-div e-446b94d-86157ad \" data-id=\"446b94d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"446b94d\" data-e-type=\"e-flexbox\" data-id=\"446b94d\">\n    <div class=\"elementor-element elementor-element-b76359e e-con e-atomic-element e-flexbox-base e-default-div e-b76359e-4c9dc80 \" data-id=\"b76359e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b76359e\" data-e-type=\"e-flexbox\" data-id=\"b76359e\">\n    \t\t<div class=\"elementor-element elementor-element-dbf2dc7 elementor-toc--content-ellipsis elementor-widget elementor-widget-table-of-contents\" data-id=\"dbf2dc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;marker_view&quot;:&quot;numbers&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__dbf2dc7\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214e849 elementor-widget elementor-widget-text-editor\" data-id=\"214e849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Management consulting firm Marketsandmarkets estimates that, in 2022, the global call center AI market was worth $1.6 billion. By 2027, it\u2019s expected to\u00a0<a href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/call-center-ai-market-263925467.html\" target=\"_blank\" rel=\"noopener\">exceed $4 billion<\/a>.\u00a0<\/p><p>Economics proves that\u00a0<a href=\"https:\/\/answernet.com\/solutions\/automated\/ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">AI will evolve<\/a>\u00a0from call center luxury to necessity, but emotional intelligence proves that rapid adaptation can be\u00a0<a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/neuronarrative\/201707\/8-reasons-why-its-so-hard-to-really-change-your-behavior\" target=\"_blank\" rel=\"noopener\">really difficult<\/a>. Today,\u00a0<a href=\"https:\/\/answernet.com\/\" target=\"_blank\" rel=\"noopener\">we\u2019re reaching out<\/a>\u00a0to call center supervisors to distill a tech revolution into the three biggest ways to improve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522660e elementor-widget elementor-widget-text-editor\" data-id=\"522660e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Management consulting firm Marketsandmarkets estimates that in 2022, the global call center AI market was worth $1.6 billion. By 2027, it\u2019s expected to exceed $4 billion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7375ed elementor-widget elementor-widget-text-editor\" data-id=\"f7375ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Call Center Supervisors, Listen Up<\/strong><\/h2><p>Here are three ways you can master AI in the next three years.<\/p><h3><strong>1. Drive Data in Decision-Making<\/strong><\/h3><p>While it\u2019s useful to know that the industry at-large is expanding, it\u2019s more useful to understand\u00a0<a href=\"https:\/\/answernet.com\/blog\/\" target=\"_blank\" rel=\"noopener\"><strong>how to harness growth<\/strong><\/a>\u00a0for your call center. Call center supervisors can access\u00a0<a href=\"https:\/\/answernet.com\/solutions\/outbound\/market-research-and-data-collection\/\" target=\"_blank\" rel=\"noopener\"><strong>specific datasets<\/strong><\/a>\u00a0by training AI models to track metrics such as average handle time (AHT), call volume and first-call resolution (FCR). From there, informed decision-making is a cinch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79feafb elementor-widget elementor-widget-button\" data-id=\"79feafb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/answernet.com\/help-desk-performance-metrics-kpis-blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Help Desk Performance Metrics and KPIs You Need to Be Tracking<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47c1d2 elementor-widget elementor-widget-text-editor\" data-id=\"a47c1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>2. Enhance Customer Experience<\/strong><\/h3><p><a href=\"https:\/\/www.statista.com\/statistics\/1485226\/contact-centers-ai-and-training-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Statista reports that, in 2023<\/strong><\/a>, the majority of American contact center workers thought artificial intelligence improved\u00a0<a href=\"https:\/\/answernet.com\/solutions\/inbound\/customer-service-and-support-3\/\" target=\"_blank\" rel=\"noopener\"><strong>customer service<\/strong><\/a>. However, there\u2019s still pushback: Worldmetrics reports that\u00a0<a href=\"https:\/\/worldmetrics.org\/call-center-industry-statistics\/\" target=\"_blank\" rel=\"noopener\"><strong>67% of customers<\/strong><\/a>\u00a0have hung up out of frustration when they couldn\u2019t speak to a real representative.<\/p><p>Supervisors can transform implementation to mastery by blending\u00a0<a href=\"https:\/\/answernet.com\/solutions\/inbound\/virtual-receptionist\/\" target=\"_blank\" rel=\"noopener\"><strong>artificial intelligence<\/strong><\/a>\u00a0with human intelligence. Only when live agents activate the latent power of AI will customers feel a balance of automation and interaction.<\/p><h3><strong>3. Create a Culture of Collaboration<\/strong><\/h3><p>Worldmetrics also reports that\u00a0<a href=\"https:\/\/worldmetrics.org\/call-center-stress-statistics\/\" target=\"_blank\" rel=\"noopener\"><strong>call center employees are stressed<\/strong><\/a>. Even under normal conditions, call center work is ranked as one of the most stressful occupations in the U.S. As AI revolutionizes the industry, that phenomenal stress will ratchet even higher.<\/p><p>To avoid burnout and foster connection, call center supervisors must assist agents in viewing AI as an assistant rather than a competitor. Gather\u00a0<a href=\"https:\/\/answernet.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>employee feedback<\/strong><\/a>\u00a0on AI tools, progress with care and celebrate the human successes that come with artificial intelligence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e64de elementor-widget elementor-widget-button\" data-id=\"b1e64de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/answernet.com\/how-answernet-bpo-complements-ai-with-a-human-touch-blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How AnswerNet BPO Complements AI With a Human Touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f908e elementor-widget elementor-widget-text-editor\" data-id=\"63f908e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>The AnswerNet Advantage<\/h2><p>AnswerNet\u2019s grown to 10,000+ clients and 125 million+ annual interactions because we make our advantage\u00a0<a href=\"https:\/\/answernet.com\/about\/testimonials\/\" target=\"_blank\" rel=\"noopener\"><strong>apparent<\/strong><\/a>. We\u2019ve\u00a0<a href=\"https:\/\/answernet.com\/resources\/case-studies\/\" target=\"_blank\" rel=\"noopener\"><strong>read the reports<\/strong><\/a>,\u00a0<a href=\"https:\/\/answernet.com\/industries\/small-business\/\" target=\"_blank\" rel=\"noopener\"><strong>established the infrastructure<\/strong><\/a>\u00a0and\u00a0<a href=\"https:\/\/answernet.com\/solutions\/automated\/\" target=\"_blank\" rel=\"noopener\"><strong>optimized the technology<\/strong><\/a>\u00a0to deliver some of the most accessible analyses of call center AI available today.<\/p><p>If you want to update your information systems with a call center service you can trust, reach out\u00a0<a href=\"https:\/\/answernet.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>here<\/strong><\/a>\u00a0or click the button below to get in contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fadf3 elementor-widget elementor-widget-button\" data-id=\"41fadf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#services-form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Chat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efcf620 e-con e-atomic-element e-flexbox-base e-default-div e-efcf620-291fd41 \" data-id=\"efcf620\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"efcf620\" data-e-type=\"e-flexbox\" data-id=\"efcf620\">\n    <div class=\"elementor-element elementor-element-824ffd9 e-con e-atomic-element e-flexbox-base e-default-div e-824ffd9-075ce5f \" data-id=\"824ffd9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"824ffd9\" data-e-type=\"e-flexbox\" data-id=\"824ffd9\">\n    \n<\/div>\n<div class=\"elementor-element elementor-element-8d4eb74 e-con e-atomic-element e-flexbox-base e-default-div e-8d4eb74-1dcf797 \" data-id=\"8d4eb74\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8d4eb74\" data-e-type=\"e-flexbox\" data-id=\"8d4eb74\">\n    <div class=\"elementor-element elementor-element-5ccf9fa e-con e-atomic-element e-flexbox-base e-default-div e-5ccf9fa-997e68f \" data-id=\"5ccf9fa\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5ccf9fa\" data-e-type=\"e-flexbox\" data-id=\"5ccf9fa\">\n    \t\t<div class=\"elementor-element elementor-element-db3766d elementor-widget elementor-widget-heading\" data-id=\"db3766d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Related articles you may enjoy:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7c7da elementor-widget elementor-widget-text-editor\" data-id=\"9e7c7da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/answernet.com\/overwhelmed-by-data-discover-how-edward-tuftes-visualization-techniques-turn-confusion-into-clarity\/\" target=\"_blank\" rel=\"noopener\"><u>Overwhelmed by Data? Discover How Edward Tufte\u2019s Visualization Techniques Turn Confusion Into Clarity<\/u><\/a><\/li><li><a href=\"https:\/\/answernet.com\/the-biggest-advance-in-call-center-tech-ai-driven-learning-and-gamification\/\" target=\"_blank\" rel=\"noopener\"><u>The BIGGEST Advance in Call Center Tech: AI-Driven Learning and Gamification<\/u><\/a><\/li><li><a href=\"https:\/\/answernet.com\/how-to-master-mediums-of-communication-in-business\/\" target=\"_blank\" rel=\"noopener\"><u>How to Master Mediums of Communication in Business<\/u><\/a><\/li><li><a href=\"https:\/\/answernet.com\/what-andragogy-can-teach-us-about-call-center-success\/\" target=\"_blank\" rel=\"noopener\"><u>What Andragogy Can Teach Us About Call Center Success<\/u><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents Management consulting firm Marketsandmarkets estimates that, in 2022, the global call center AI market was worth $1.6 billion. By 2027, it\u2019s expected to\u00a0exceed $4 billion.\u00a0 Economics proves that\u00a0AI will evolve\u00a0from call center luxury to necessity, but emotional intelligence proves that rapid adaptation can be\u00a0really difficult. Today,\u00a0we\u2019re reaching out\u00a0to call center supervisors to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7296,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[46,36,99],"class_list":["post-7293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insights","tag-ai","tag-call-center","tag-managers"],"_links":{"self":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/7293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/comments?post=7293"}],"version-history":[{"count":6,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/7293\/revisions"}],"predecessor-version":[{"id":7358,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/posts\/7293\/revisions\/7358"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/media\/7296"}],"wp:attachment":[{"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/media?parent=7293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/categories?post=7293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/answernet.com\/es\/wp-json\/wp\/v2\/tags?post=7293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}