{"id":20275,"date":"2022-04-05T14:10:07","date_gmt":"2022-04-05T18:10:07","guid":{"rendered":"https:\/\/answernet.com\/?p=20275"},"modified":"2025-02-12T08:56:03","modified_gmt":"2025-02-12T13:56:03","slug":"multilingual-call-center-services-increase-customer-blog","status":"publish","type":"post","link":"https:\/\/answernet.com\/es\/multilingual-call-center-services-increase-customer-blog\/","title":{"rendered":"C\u00f3mo los servicios multiling\u00fces de atenci\u00f3n telef\u00f3nica pueden aumentar su base de clientes"},"content":{"rendered":"

\u00bfSab\u00edas que over \u2155 of all Americans<\/strong><\/a> speak a primary language other than English at home? Non-English-speaking customers are a large percentage of the population and as a result, could comprise a large percentage of your potential customer base. <\/p>\n\n\n\n

Having call center services accessible for all your customers is important. Providing multilingual services can make your customers feel included and comfortable and can also greatly increase the number of customers you can reach. <\/p>\n\n\n\n

Is your business considering offering top-quality multilingual services? Read on to see how they can help take your business to the next level.<\/p>\n\n\n\n

What is a Multilingual Call Center?<\/h2>\n\n\n\n

Multilingual call center services provide call center options for customers in a variety of languages. These can include spoken languages, services for people who are Deaf or Hard of Hearing, and translation services for those whose spoken language isn\u2019t available with an in-house agent. <\/p>\n\n\n\n

Call centers typically provide multilingual services alongside regular call center services. These agents are trained similarly to provide the same level of service for your business and customers as English-speaking call centers<\/p>\n\n\n\n

What Types of Multilingual Services are Available?<\/h2>\n\n\n\n

There are two main types of multilingual call center services: <\/p>\n\n\n\n

Live Agent<\/h3>\n\n\n\n

In-house live agents are agents staffed by the call center company that answer live phone calls. They are fluent in their respective language(s) and converse with callers in the preferred language. Because in-house agents speak a specific language and are trained for a specific company, they are typically only available in a couple of languages (ex. Spanish and French). <\/p>\n\n\n\n

Interpreter<\/h3>\n\n\n\n

Interpreters are usually offered via a third-party and translate for the customer and agent on the call. Interpreters are not trained to answer calls or questions for a specific company. Their job is to translate between the caller and agent as the conversation progresses.<\/p>\n\n\n\n

What are the Advantages of Multilingual Services?<\/h2>\n\n\n\n

Choosing to provide multilingual services can open up your business to a range of new customers and provide even more robust customer service. Some advantages of offering multilingual services include:<\/p>\n\n\n\n